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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    Luggage Bags and Packs

    Accessories
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    • chrisjohnnickC
      chrisjohnnick
      Iron Heart Deity
      Joined:

      Nice. Good customer service really is not that difficult. I can’t believe how so many companies fall so short. Love when businesses actually give a shit about making a customer happy.

      Wants List:
      IHSH-20-Red, XL
      IHSH-208-Indigo Kersey, L-XL
      IHSH-254-Grey Kersey, L-XL
      IHSW-45 Black, M
      IH-526SV 21oz type III, 38 or 40
      IH-777S-SB size 32
      IH-777S-142 size 31 or 32

      last edited by 1 Reply Last reply Reply Quote 1
      • mclaincauseyM
        mclaincausey
        見習いボス
        Joined:

        Yeah G got me to look at Ortlieb singing their praises and I got a 110L dry duffel that is simply incredible. The robustness of the tarpaulin and seam sealing, excellent ergonomics, functionality, and the wheels just glide. It’s incredible. I’m nowhere near needing service on it but good to know it’s there if I ever need it.

        Think it, be it.

        last edited by TobiT 1 Reply Last reply Reply Quote 1
        • GilesG
          Giles
          IHUK Crew
          Joined:

          I'm pretty sure they come with a lifetime guarantee. I bust the zip on one of mine, and the UK distributor swapped it for a new one with out any questions, despite me having bought it in Germany....

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by Tago MagoT 1 Reply Last reply Reply Quote 0
          • Tago MagoT
            Tago Mago
            Mod Squad
            @Giles
            Joined:

            @Giles that's German customer service and friendliness for you. We are world-beaters in that category

            last edited by 1 Reply Last reply Reply Quote 1
            • GilesG
              Giles
              IHUK Crew
              Joined:

              On a reverse scale, I would agree.....

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by Tago MagoT 1 Reply Last reply Reply Quote 1
              • GilesG
                Giles
                IHUK Crew
                Joined:

                And the follow up follow up:

                No worries at all!

                We’ve missed the postman today, but should be going out to you tomorrow.

                Kind regards,

                Jess

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 1 Reply Last reply Reply Quote 1
                • Tago MagoT
                  Tago Mago
                  Mod Squad
                  @Giles
                  Joined:

                  @Giles I thought that was one of the things Ze German were famous for, along with our sense of humour

                  last edited by seawolfS 1 Reply Last reply Reply Quote 1
                  • seawolfS
                    seawolf
                    Mod Squad
                    @Tago Mago
                    Joined:

                    @Tago-Mago You're actually funny though. Must be from the British side of your family?

                    “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                    @zeebeeleather

                    last edited by Tago MagoT 1 Reply Last reply Reply Quote 1
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      Infamous.....

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 1
                      • Tago MagoT
                        Tago Mago
                        Mod Squad
                        @seawolf
                        Joined:

                        @seawolf highly likely

                        last edited by seawolfS 1 Reply Last reply Reply Quote 0
                        • seawolfS
                          seawolf
                          Mod Squad
                          @Tago Mago
                          Joined:

                          @Tago-Mago I grew up watching the likes of Monty Python and Flying Circus, and it genuinely shaped my sense of humor. I love British humo(u)r.

                          “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                          @zeebeeleather

                          last edited by 1 Reply Last reply Reply Quote 0
                          • Tago MagoT
                            Tago Mago
                            Mod Squad
                            Joined:

                            to be fair, Germans can be funny as well, it just doesn't translate and will never resonate beyond the German-speaking countries due to the language barrier

                            last edited by GilesG 1 Reply Last reply Reply Quote 1
                            • Tago MagoT
                              Tago Mago
                              Mod Squad
                              Joined:

                              enough off-topic. I bought a North Face duffel, mainly because I prefer the U-opening to the straight opening of the Ortliebs

                              last edited by 1 Reply Last reply Reply Quote 1
                              • GilesG
                                Giles
                                IHUK Crew
                                @Tago Mago
                                Joined:

                                @Tago-Mago said in Luggage Bags and Packs:

                                to be fair, Germans can be funny as well, it just doesn't translate and will never resonate beyond the German-speaking countries due to the fact that they are not really funny.....

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by seawolfS Tago MagoT endoE 3 Replies Last reply Reply Quote 2
                                • seawolfS
                                  seawolf
                                  Mod Squad
                                  @Giles
                                  Joined:

                                  @Giles 😂

                                  “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                                  @zeebeeleather

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • Tago MagoT
                                    Tago Mago
                                    Mod Squad
                                    @Giles
                                    Joined:

                                    @Giles I don't get it

                                    last edited by 1 Reply Last reply Reply Quote 1
                                    • TobiT
                                      Tobi
                                      Haraki san Prodigy
                                      @mclaincausey
                                      Joined:

                                      @mclaincausey said in Luggage Bags and Packs:

                                      Yeah G got me to look at Ortlieb singing their praises and I got a 110L dry duffel that is simply incredible. The robustness of the tarpaulin and seam sealing, excellent ergonomics, functionality, and the wheels just glide. It’s incredible. I’m nowhere near needing service on it but good to know it’s there if I ever need it.

                                      Got the 110 l duffel myself, but then realized that it is so long that I had to drop it in oversized luggage twice already....

                                      last edited by GilesG 1 Reply Last reply Reply Quote 0
                                      • endoE
                                        endo
                                        見習いボス
                                        @Giles
                                        Joined:

                                        @Giles said in Luggage Bags and Packs:

                                        the fact that they are not really funny.....

                                        not true, but you'll never know since you cannot understand Loriot e.g.

                                        si tacuisses

                                        last edited by endo GilesG 1 Reply Last reply Reply Quote 0
                                        • endoE
                                          endo
                                          見習いボス
                                          Joined:

                                          I ordered the Peak Design Travel Duffel 35l as well. Chose it for the 4 outer pockets, the multiple carrying options and got it with two packing cubes (small & medium) which will fit exactly on the bottom of the duffel. Think it will nicely pair with the DSPTCH Utility Tote, and either together, or just one of them can work as carry on luggage.

                                          si tacuisses

                                          last edited by endo 1 Reply Last reply Reply Quote 1
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            My plan is that I used my Ortlieb carry-on with the DSPTCH utility tote....

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                            last edited by Giles 1 Reply Last reply Reply Quote 0
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