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Luggage Bags and Packs

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  • G
    Giles
    IHUK Crew
    Joined: 22 Sept 2009

    Thank you guys....

    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

    last edited by 18 Dec 2024, 08:58 1 Reply Last reply Reply Quote 0
    • G
      Giles
      IHUK Crew
      Joined: 22 Sept 2009

      I love my Ortliebs:

      And I give them shit. This one just bust on a long haul (well, I did 6 long hauls in 7 days, so could have been any one of them)....

      IMG_2295.JPG

      IMG_2296.JPG

      IMG_2297.JPG

      I could not find the part on their site, so dropped them a note.

      Here is the reply. What the fuck is there not to love.....?

      Hi Giles,

      I might be able to find some slightly used ones in our workshop spares that we can post out for free.

      Please can you let me know your address?

      Kind regards,

      Jess

      It took them 5 minutes to reply though, which was a bit of a let down......

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by Giles 18 Dec 2024, 14:48 1 Reply Last reply Reply Quote 4
      • C
        chrisjohnnick
        Iron Heart Deity
        Joined: 7 Jan 2021

        Nice. Good customer service really is not that difficult. I can’t believe how so many companies fall so short. Love when businesses actually give a shit about making a customer happy.

        Wants List:
        IHSH-20-Red, XL
        IHSH-208-Indigo Kersey, L-XL
        IHSH-254-Grey Kersey, L-XL
        IHSW-45 Black, M
        IH-526SV 21oz type III, 38 or 40
        IH-777S-SB size 32
        IH-777S-142 size 31 or 32

        last edited by 18 Dec 2024, 14:51 1 Reply Last reply Reply Quote 1
        • M
          mclaincausey
          見習いボス
          Joined: 12 Apr 2013

          Yeah G got me to look at Ortlieb singing their praises and I got a 110L dry duffel that is simply incredible. The robustness of the tarpaulin and seam sealing, excellent ergonomics, functionality, and the wheels just glide. It’s incredible. I’m nowhere near needing service on it but good to know it’s there if I ever need it.

          Think it, be it.

          last edited by 18 Dec 2024, 15:19 T 1 Reply Last reply 18 Dec 2024, 16:16 Reply Quote 1
          • G
            Giles
            IHUK Crew
            Joined: 22 Sept 2009

            I'm pretty sure they come with a lifetime guarantee. I bust the zip on one of mine, and the UK distributor swapped it for a new one with out any questions, despite me having bought it in Germany....

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 18 Dec 2024, 15:26 T 1 Reply Last reply 18 Dec 2024, 15:27 Reply Quote 0
            • T
              Tago Mago
              Mod Squad
              @Giles
              Joined: 16 Jan 2021

              @Giles that's German customer service and friendliness for you. We are world-beaters in that category

              last edited by 18 Dec 2024, 15:27 1 Reply Last reply Reply Quote 1
              • G
                Giles
                IHUK Crew
                Joined: 22 Sept 2009

                On a reverse scale, I would agree.....

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 18 Dec 2024, 15:28 T 1 Reply Last reply 18 Dec 2024, 15:30 Reply Quote 1
                • G
                  Giles
                  IHUK Crew
                  Joined: 22 Sept 2009

                  And the follow up follow up:

                  No worries at all!

                  We’ve missed the postman today, but should be going out to you tomorrow.

                  Kind regards,

                  Jess

                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                  last edited by 18 Dec 2024, 15:29 1 Reply Last reply Reply Quote 1
                  • T
                    Tago Mago
                    Mod Squad
                    @Giles
                    Joined: 16 Jan 2021

                    @Giles I thought that was one of the things Ze German were famous for, along with our sense of humour

                    last edited by 18 Dec 2024, 15:30 S 1 Reply Last reply 18 Dec 2024, 15:31 Reply Quote 1
                    • S
                      seawolf
                      Mod Squad
                      @Tago Mago
                      Joined: 28 Oct 2011

                      @Tago-Mago You're actually funny though. Must be from the British side of your family?

                      “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                      @zeebeeleather

                      last edited by 18 Dec 2024, 15:31 T 1 Reply Last reply 18 Dec 2024, 15:32 Reply Quote 1
                      • G
                        Giles
                        IHUK Crew
                        Joined: 22 Sept 2009

                        Infamous.....

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 18 Dec 2024, 15:31 1 Reply Last reply Reply Quote 1
                        • T
                          Tago Mago
                          Mod Squad
                          @seawolf
                          Joined: 16 Jan 2021

                          @seawolf highly likely

                          last edited by 18 Dec 2024, 15:32 S 1 Reply Last reply 18 Dec 2024, 15:33 Reply Quote 0
                          • S
                            seawolf
                            Mod Squad
                            @Tago Mago
                            Joined: 28 Oct 2011

                            @Tago-Mago I grew up watching the likes of Monty Python and Flying Circus, and it genuinely shaped my sense of humor. I love British humo(u)r.

                            “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                            @zeebeeleather

                            last edited by 18 Dec 2024, 15:33 1 Reply Last reply Reply Quote 0
                            • T
                              Tago Mago
                              Mod Squad
                              Joined: 16 Jan 2021

                              to be fair, Germans can be funny as well, it just doesn't translate and will never resonate beyond the German-speaking countries due to the language barrier

                              last edited by 18 Dec 2024, 15:36 G 1 Reply Last reply 18 Dec 2024, 16:10 Reply Quote 1
                              • T
                                Tago Mago
                                Mod Squad
                                Joined: 16 Jan 2021

                                enough off-topic. I bought a North Face duffel, mainly because I prefer the U-opening to the straight opening of the Ortliebs

                                last edited by 18 Dec 2024, 15:37 1 Reply Last reply Reply Quote 1
                                • G
                                  Giles
                                  IHUK Crew
                                  @Tago Mago
                                  Joined: 22 Sept 2009

                                  @Tago-Mago said in Luggage Bags and Packs:

                                  to be fair, Germans can be funny as well, it just doesn't translate and will never resonate beyond the German-speaking countries due to the fact that they are not really funny.....

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 18 Dec 2024, 16:10 S T E 3 Replies Last reply 18 Dec 2024, 16:14 Reply Quote 2
                                  • S
                                    seawolf
                                    Mod Squad
                                    @Giles
                                    Joined: 28 Oct 2011

                                    @Giles 😂

                                    “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                                    @zeebeeleather

                                    last edited by 18 Dec 2024, 16:14 1 Reply Last reply Reply Quote 0
                                    • T
                                      Tago Mago
                                      Mod Squad
                                      @Giles
                                      Joined: 16 Jan 2021

                                      @Giles I don't get it

                                      last edited by 18 Dec 2024, 16:15 1 Reply Last reply Reply Quote 1
                                      • T
                                        Tobi
                                        Haraki san Prodigy
                                        @mclaincausey
                                        Joined: 12 Aug 2022

                                        @mclaincausey said in Luggage Bags and Packs:

                                        Yeah G got me to look at Ortlieb singing their praises and I got a 110L dry duffel that is simply incredible. The robustness of the tarpaulin and seam sealing, excellent ergonomics, functionality, and the wheels just glide. It’s incredible. I’m nowhere near needing service on it but good to know it’s there if I ever need it.

                                        Got the 110 l duffel myself, but then realized that it is so long that I had to drop it in oversized luggage twice already....

                                        last edited by 18 Dec 2024, 16:16 G 1 Reply Last reply 18 Dec 2024, 16:41 Reply Quote 0
                                        • E
                                          endo
                                          見習いボス
                                          @Giles
                                          Joined: 29 May 2020

                                          @Giles said in Luggage Bags and Packs:

                                          the fact that they are not really funny.....

                                          not true, but you'll never know since you cannot understand Loriot e.g.

                                          si tacuisses

                                          last edited by endo 18 Dec 2024, 16:25 G 1 Reply Last reply 18 Dec 2024, 16:39 Reply Quote 0
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