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    • D
      dcg
      Joined:

      Is it common to encounter UPS exceptions in international shipments?  I've placed two orders from IHUK and have received four exceptions between them!  (Obviously not the fault of anyone at IH; simply curious whether this is common, or if I'm just extremely unlucky).

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      • SeulS
        Seul
        Joined:

        Could you explain to my dumb arse what an exception is?..

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        • D
          dcg
          Joined:

          ^  😉 You get an email from UPS that's titled "UPS Exception Notification, Tracking Number (your tracking number here)".  Basically notifying you that there has been some sort of cock-up on their end and that your shipment is going to take longer to reach you.

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          • SeulS
            Seul
            Joined:

            Oh… Here they just cock up, and tell you nowt about it...

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            • GilesG
              Giles
              IHUK Crew
              Joined:

              That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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              • D
                dcg
                Joined:

                @Giles:

                That does seem to be a higher incidence than i would expect.  I've had a look and it appears that your stuff is missing trucks and aircraft, I guess 6 lbs of IH gear slows the poor feckers down…..

                Hopefully not because they are wearing it.  😢  I'm ok with your legs having been (hopefully briefly) in those jeans, G, but no one else's!  😘

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                • bagley920B
                  bagley920
                  Joined:

                  Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

                  If I am not I, who will be? -Henry David Thoreau

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                  • BlackheartB
                    Blackheart
                    Joined:

                    I had the same exception notice on my last order, it came on time, no delays.

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                    • D
                      dcg
                      Joined:

                      Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

                      😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

                      Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

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                      • L
                        LandoCal126 0
                        Banned
                        Joined:

                        bagley920, great to know! I may come to you with a few questions if you don;t mind?

                        Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

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                        • bagley920B
                          bagley920
                          Joined:

                          No problem, I'll answer what I can.

                          If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                          If I am not I, who will be? -Henry David Thoreau

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                          • J
                            jacoavlu
                            Joined:

                            I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

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                            • D
                              dcg
                              Joined:

                              @bagley920:

                              No problem, I'll answer what I can.

                              If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                              No offense intended, was just curious.  In this case, the exceptions were:

                              -Shipment released too late for scheduled aircraft or truck departure.
                              -The scheduled connection was missed. / Delivery rescheduled.

                              The second resulted in a one day delay.  Not the end of the world.

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                              • bagley920B
                                bagley920
                                Joined:

                                Like I stated before, an exception isn't necessarily anything that affects your package. It could be 100 different things. If a package is stopped for an hour, it may not delay the package at all but the computer scanning system stopping would show an exception. A late airplane from another city, deicing a plane, etc

                                9 times out of 10, the only exceptions that will actually delay your package are customs and weather, both of which are beyond UPS control.

                                If I am not I, who will be? -Henry David Thoreau

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                                • bagley920B
                                  bagley920
                                  Joined:

                                  @dcg:

                                  @bagley920:

                                  No problem, I'll answer what I can.

                                  If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                                  No offense intended, was just curious.  In this case, the exceptions were:

                                  -Shipment released too late for scheduled aircraft or truck departure.
                                  -The scheduled connection was missed. / Delivery rescheduled.

                                  The second resulted in a one day delay.  Not the end of the world.

                                  That is just a lazy/slow sorter. Trucks have a time they have to leave by to make the airport, anything not loaded at that time is delayed. Trust me, everyone of the packages that sorter missed goes on his record. He won't have a job long if he does that alot.

                                  If I am not I, who will be? -Henry David Thoreau

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                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    Our regular UPS driver picks up from us at about 13:00 every day.  So, we made arrangements for Ben to get stuff ready to ship in time for the 13:00 pick up.  Typically our regular guy is off this week and the relief driver has not shown up when Ben has been there for 2 days now.  Ben stayed until 18:40 last night and still no feckin pick up.

                                    I have fired off some nastygrams, but if you have ordered anything since late last Friday they are still at IHUKHQ.

                                    So sorry people.  Paula will be communicating this to all those affected later today.

                                    Ben is going to stake out IHUKHQ all day today….

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                                    • bagley920B
                                      bagley920
                                      Joined:

                                      Hey Giles, you could always just drop the packages off at any UPS center

                                      Closest one to you by a search is:
                                      UPS Customer Centre
                                      NON REVENUE - EASTLEIGH
                                      DUTTON LANE
                                      EASTLEIGH, SO50 6YE
                                      08457877877

                                      If I am not I, who will be? -Henry David Thoreau

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • D97x7D
                                        D97x7
                                        Joined:

                                        @bagley920:

                                        Hey Giles, you could always just drop the packages off at any UPS center

                                        Closest one to you by a search is:
                                        UPS Customer Centre
                                        NON REVENUE - EASTLEIGH
                                        DUTTON LANE
                                        EASTLEIGH, SO50 6YE
                                        08457877877

                                        A bit tricky though as he's in Japan at the moment.

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                                        • bagley920B
                                          bagley920
                                          Joined:

                                          Forgot about that, well, someone could. And if they are shipping from Japan, there are UPS retail locations there too. Worldwide my friend

                                          If I am not I, who will be? -Henry David Thoreau

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                                          • bagley920B
                                            bagley920
                                            Joined:

                                            This is why IH needs a US office haha

                                            If I am not I, who will be? -Henry David Thoreau

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