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Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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The Resource Centre
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  • B
    bagley920
    Joined: 10 Oct 2011

    Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

    If I am not I, who will be? -Henry David Thoreau

    last edited by 9 Nov 2011, 22:12 1 Reply Last reply Reply Quote 0
    • B
      Blackheart
      Joined: 4 Mar 2011

      I had the same exception notice on my last order, it came on time, no delays.

      last edited by 9 Nov 2011, 22:17 1 Reply Last reply Reply Quote 0
      • D
        dcg
        Joined: 22 Sept 2011

        Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

        😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

        Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

        last edited by 9 Nov 2011, 22:21 1 Reply Last reply Reply Quote 0
        • L
          LandoCal126 0
          Banned
          Joined: 2 Oct 2009

          bagley920, great to know! I may come to you with a few questions if you don;t mind?

          Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

          last edited by 11 Nov 2011, 15:26 1 Reply Last reply Reply Quote 0
          • B
            bagley920
            Joined: 10 Oct 2011

            No problem, I'll answer what I can.

            If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

            If I am not I, who will be? -Henry David Thoreau

            last edited by 11 Nov 2011, 15:54 1 Reply Last reply Reply Quote 0
            • J
              jacoavlu
              Joined: 17 Dec 2010

              I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

              last edited by 11 Nov 2011, 16:04 1 Reply Last reply Reply Quote 0
              • D
                dcg
                Joined: 22 Sept 2011

                @bagley920:

                No problem, I'll answer what I can.

                If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                No offense intended, was just curious.  In this case, the exceptions were:

                -Shipment released too late for scheduled aircraft or truck departure.
                -The scheduled connection was missed. / Delivery rescheduled.

                The second resulted in a one day delay.  Not the end of the world.

                last edited by 11 Nov 2011, 16:07 1 Reply Last reply Reply Quote 0
                • B
                  bagley920
                  Joined: 10 Oct 2011

                  Like I stated before, an exception isn't necessarily anything that affects your package. It could be 100 different things. If a package is stopped for an hour, it may not delay the package at all but the computer scanning system stopping would show an exception. A late airplane from another city, deicing a plane, etc

                  9 times out of 10, the only exceptions that will actually delay your package are customs and weather, both of which are beyond UPS control.

                  If I am not I, who will be? -Henry David Thoreau

                  last edited by 11 Nov 2011, 16:08 1 Reply Last reply Reply Quote 0
                  • B
                    bagley920
                    Joined: 10 Oct 2011

                    @dcg:

                    @bagley920:

                    No problem, I'll answer what I can.

                    If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                    No offense intended, was just curious.  In this case, the exceptions were:

                    -Shipment released too late for scheduled aircraft or truck departure.
                    -The scheduled connection was missed. / Delivery rescheduled.

                    The second resulted in a one day delay.  Not the end of the world.

                    That is just a lazy/slow sorter. Trucks have a time they have to leave by to make the airport, anything not loaded at that time is delayed. Trust me, everyone of the packages that sorter missed goes on his record. He won't have a job long if he does that alot.

                    If I am not I, who will be? -Henry David Thoreau

                    last edited by 11 Nov 2011, 16:13 1 Reply Last reply Reply Quote 0
                    • G
                      Giles
                      IHUK Crew
                      Joined: 22 Sept 2009

                      Our regular UPS driver picks up from us at about 13:00 every day.  So, we made arrangements for Ben to get stuff ready to ship in time for the 13:00 pick up.  Typically our regular guy is off this week and the relief driver has not shown up when Ben has been there for 2 days now.  Ben stayed until 18:40 last night and still no feckin pick up.

                      I have fired off some nastygrams, but if you have ordered anything since late last Friday they are still at IHUKHQ.

                      So sorry people.  Paula will be communicating this to all those affected later today.

                      Ben is going to stake out IHUKHQ all day today….

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 16 Nov 2011, 05:34 1 Reply Last reply Reply Quote 0
                      • B
                        bagley920
                        Joined: 10 Oct 2011

                        Hey Giles, you could always just drop the packages off at any UPS center

                        Closest one to you by a search is:
                        UPS Customer Centre
                        NON REVENUE - EASTLEIGH
                        DUTTON LANE
                        EASTLEIGH, SO50 6YE
                        08457877877

                        If I am not I, who will be? -Henry David Thoreau

                        last edited by 16 Nov 2011, 15:06 1 Reply Last reply Reply Quote 0
                        • D
                          D97x7
                          Joined: 7 Oct 2010

                          @bagley920:

                          Hey Giles, you could always just drop the packages off at any UPS center

                          Closest one to you by a search is:
                          UPS Customer Centre
                          NON REVENUE - EASTLEIGH
                          DUTTON LANE
                          EASTLEIGH, SO50 6YE
                          08457877877

                          A bit tricky though as he's in Japan at the moment.

                          last edited by 16 Nov 2011, 15:32 1 Reply Last reply Reply Quote 0
                          • B
                            bagley920
                            Joined: 10 Oct 2011

                            Forgot about that, well, someone could. And if they are shipping from Japan, there are UPS retail locations there too. Worldwide my friend

                            If I am not I, who will be? -Henry David Thoreau

                            last edited by 16 Nov 2011, 15:55 1 Reply Last reply Reply Quote 0
                            • B
                              bagley920
                              Joined: 10 Oct 2011

                              This is why IH needs a US office haha

                              If I am not I, who will be? -Henry David Thoreau

                              last edited by 16 Nov 2011, 16:06 1 Reply Last reply Reply Quote 0
                              • G
                                Giles
                                IHUK Crew
                                Joined: 22 Sept 2009

                                @bagley920:

                                Hey Giles, you could always just drop the packages off at any UPS center

                                Closest one to you by a search is:
                                UPS Customer Centre
                                NON REVENUE - EASTLEIGH
                                DUTTON LANE
                                EASTLEIGH, SO50 6YE
                                08457877877

                                a) Any idea of the size of the pile after 4 days?
                                b) It looks close but it is a 2 hour round trip, which is why we have a daily pick up

                                Relief driver turned up at 17:00 yesterday.  2 hours later than was agreed but at least the fecker turned up

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 17 Nov 2011, 00:19 1 Reply Last reply Reply Quote 0
                                • B
                                  bagley920
                                  Joined: 10 Oct 2011

                                  Haha, you thought they would show up on time? Thats funny!

                                  If you need help setting up that US office, you just let me know haha

                                  If I am not I, who will be? -Henry David Thoreau

                                  last edited by 17 Nov 2011, 00:50 1 Reply Last reply Reply Quote 0
                                  • ronaldlshR
                                    ronaldlsh
                                    Joined: 7 Mar 2010

                                    I concluded that UPS is still the best and the fastest.

                                    DHL always screw up my shipping address. And Speedpost (I blame the local SingPost!) does things in a very slow speed. I waited for items from the both services the whole day (tracking says with delivery courier), none showed up.

                                    THE RAW WAR

                                    @ronaldlsh:

                                    > Just going to keep wearing IH.

                                    last edited by 23 Dec 2011, 14:59 1 Reply Last reply Reply Quote 0
                                    • L
                                      LandoCal126 0
                                      Banned
                                      Joined: 2 Oct 2009

                                      I am blown away once again. G shipped me a package yesterday and it is sitting at my place today waiting for me. You da man G!

                                      The Proof.

                                      last edited by 12 Jan 2012, 19:08 1 Reply Last reply Reply Quote 0
                                      • injunjackI
                                        injunjack
                                        見習いボス
                                        Joined: 19 Feb 2010

                                        Stop bragging Lando, I'm still waiting for my package which was sent 9th and is scheduled to be delivered tomorrow by the end of the day.

                                        Life ain't fair. I mean this really sucks. How the fuck it can take 5 days to get stuff here? (UPS fault not G's )

                                        last edited by 12 Jan 2012, 20:11 1 Reply Last reply Reply Quote 0
                                        • rocketR
                                          rocket
                                          Joined: 6 Jan 2011

                                          thats the price you have to pay for living in the wildness  😉

                                          serious thats pretty obscure, I ship stuff frequently to your country and I'm not aware of any major delays compared to other countries…

                                          and Lando is just in a lucky position, the NYC location and the time difference just help to make this happen.

                                          rocketrocksrox 🤙🏼🤙🏾

                                          It's all humbug, like everywhere
                                          R.I.P. Geo

                                          last edited by 12 Jan 2012, 20:19 1 Reply Last reply Reply Quote 0
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