New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[WhiskeySandwich]

Sites acting like i changed my password. Tried to reset, not receiving link email, checked spam too. Tips?

[Alex]

@WhiskeySandwich for cyber security reasons, we couldn’t migrate over passwords. You should have received an email from ship@ironheart.co.uk asking for you to reactivate your account. If you haven’t got that (double check spam please) then please drop us an email and we can manually resend it for you

[CosmoSix5]

Gift card amounts are still wonky in USD. The amounts are as they should be in GBP. Seems the issue.

[AdamJ]

@CosmoSix5 It's a public holiday here in UK, will be sorted tomorrow once we've chatted to the developers

[Alex]

@CosmoSix5 in Europe, Good Friday and Easter Monday (as well as the weekend) are public holiays.

[CosmoSix5]

Nice! Enjoy!

[jdwaid]

Just a heads up, I was checking the size chart for the tail gunner and it looks off. Empty table with just two columns and rows.

[Alex]

@jdwaid thank you. @AdamJ knows the bug, we just need the manpower today to fix it because

@CosmoSix5 in Europe, Good Friday and Easter Monday (as well as the weekend) are public holiays.

[AdamJ]

@jdwaid Sorted, thank you

[CloakAndGrime]

ironhearteu.com forwards to ironheart.co.uk

Is this intended?

[Alex]

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@CosmoSix5 at launch, we will be moving everything under one umbrella, domain wise, but all USA/EU domains will have auto forwards in place so you should not have any broken links.

More importantly, none of our processes will be changing regarding how we handle EU or US orders, and your payments will still be processed locally so there are no international card fees etc etc. Just really domain tidying up, rather than changing the way we work with America (or the EU)

@CloakAndGrime

[Alex]

We are getting a lot of repetitive questions now - of course we want to answer them all, but please try searching first. When you are in this thread, hit cmd+f on mac, or on PC CTRL-F, you can search within this thread.

If that does not work, type this into the search bar:

in:topic-17240 <KEYWORD>

(thanks @ManiacLachy for the assist here)

[neph93]

When using "Compare", adding things via the inbuilt search function works great, but adding items from the product page does not. It says "loading" then hangs up. You can't close that compare tab either.

EDIT: I tested the above with different products and it is possible to add some from the product page but not others.

EDIT: It would appear that the items I cannot add to compare from their product pages are also not searchable from within the compare page, despite showing correctly when using the general, site-wide search function. Example: IHSB-TGN-NAT.

[Alex]

@neph93 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

EDIT: It would appear that the items I cannot add to compare from their product pages are also not searchable from within the compare page, despite showing correctly when using the general, site-wide search function. Example: IHSB-TGN-NAT.

@AdamJ

[Alex]

@neph93 we can replicate, something weird going on, so will investigate

[Alex]

@neph93 sorry, can you give us another example? We can only replicate with the TGN, so another example would help narrow down the issue

[neph93]

@Alex @AdamJ Also happens with the IHSB-COL-BLK, but not all IHSB jackets.

[neph93]

Did some random searches of well known items from other lines and everything else worked

[Alex]

thanks mate, thats good data...

[AdamJ]

@neph93 Cheers mate, I think I've found the source of the problem