Ask Giles and/or Alex Anything
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@Giles Very cool! I can't explain how neat it is to ask the makers themselves. Thanks for answering all my questions!
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@mclaincausey I thought it was worth having a look. it is definitely out of the way and about a 10-15min walk from the closest train station. was there 2 years ago during the F1. Haraki's custom built Yamaha was there then, not sure if he's sold it yet..
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Thank you @pechelman and @louisbosco !
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How do you guys manage the shipping side of things? I imagine there are a large number of countries that you ship to? Are they all different in terms of any fees/ tariffs that the end receiver might cop? Are there certain countries that you might take a bit of a hit on in terms of bottom line?
I am asking just because of the US, getting stuff shipped from there to Australia just seems absurdly expensive.
If someone more intelligent than me can explain why and where all that money goes..
If I am out of line in any of my questions I am happy to be told as much -
I joke, but with some semblance of truth, that we are a shipping company that just so happens to ship clothing. We realised very early on in our genesis that to be good at shipping was key to our success. And we worked hard at being good at it; negotiating good rates, trying just about every global carrier that exists etc etc. we still constantly review what we do.
Bottom line, we get good rates.
And yes, we take a hit on delivery to some countries, bt we make it up on others.
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I can certainly attest to your being good at shipping when I receive an item in 4-5 days from you guys and it can take over a week to get something from a few hundred km’s away through our only local option.
