Ask Giles and/or Alex Anything
-
How do you guys manage the shipping side of things? I imagine there are a large number of countries that you ship to? Are they all different in terms of any fees/ tariffs that the end receiver might cop? Are there certain countries that you might take a bit of a hit on in terms of bottom line?
I am asking just because of the US, getting stuff shipped from there to Australia just seems absurdly expensive.
If someone more intelligent than me can explain why and where all that money goes..
If I am out of line in any of my questions I am happy to be told as much -
I joke, but with some semblance of truth, that we are a shipping company that just so happens to ship clothing. We realised very early on in our genesis that to be good at shipping was key to our success. And we worked hard at being good at it; negotiating good rates, trying just about every global carrier that exists etc etc. we still constantly review what we do.
Bottom line, we get good rates.
And yes, we take a hit on delivery to some countries, bt we make it up on others.
-
I can certainly attest to your being good at shipping when I receive an item in 4-5 days from you guys and it can take over a week to get something from a few hundred km’s away through our only local option.
-
@Alex
need to tell my company when I take my holiday next year . When will you announce the dates for the parties
? -
@Daniel-San we should finalise details in the next two weeks
-
🥳
-
Have you guys ever considered taking deposits for seasonal release items? It seems like it would help you gauge the demand for certain items and that way you could offer both Western and Work shirts instead of picking one or the other. It also seems like it would help relieve the whole set your alarm for the release so you don't miss out before its sold out in your size issue too. Im sure you have considered it, and have good reasons not to do it, but I'm wondering what those reasons are?
-
@Travis2375 question that has come up time from time and the answer is always no. Reasons are people changing their minds and backing out, items not coming in time (delayed due to production issues), sizes not being what people wanted, etc.
It’s a great thought, but for all practical reasons, not something that can be done easily and more of a headache than any potential benefit.
