Random questions to which you seek an answer

[Indigo Alchemist]

the product comparison tool seems to be stuck for me. One item remains permanently on “Loading”, and because of that the measurements never appear for any product.
I have tried different browsers and different computers, but the same issue remains. Screenshot attached.
Does anybody know how I can remove/reset the stuck item from my comparison list, or let me know how I can clear it manually?

[catdad1]

@Indigo-Alchemist I had the same issue a couple months back. I think it happens when you had a previous product in the tool and the product was removed from the site. Removing all browsing data for iron heart sites worked for me.

https://forum.ironheart.co.uk//post/943468

[goosehd]

@catdad1 Thank you!

[motojobobo]

The IH shop website used to keep a record of all past purchases I made online over the years. Today I couldn’t find it anymore…was that purposefully done away with?

[goosehd]

@motojobobo I believe it is still there. Did you log into your account first and then check your order history?

[goosehd]

I just checked and mine still works…I wish I hadn’t though…I may have made a few purchases over the years.

[Alex]

@motojobobo have you bought from us since we moved to Shopify? Perhaps you couldn’t login with your original details and made a new account? If so, we can merge them if you drop a line to shop@ironheart.co.uk

[motojobobo]

@Alex it must be something along those lines. I logged in with my original details; didn’t need to make a new account.
I’ll ask the shop experts for help.
Thank you!

[Indigo Alchemist]

@catdad1 Thanks, now its working again

[Rustygate37]

@Indigo-Alchemist it’s been playing up for me for some time now.

[cyclops]

@Rustygate37 same. Just clear youe cache and it will likely work again thats what IH told me earlier this week...

[Rustygate37]

@cyclops nah, still doesn’t work. It’s been a good 4 or so months. Just learnt to go about without it.

[ROman]

@goosehd said in Random questions to which you seek an answer:

I just checked and mine still works…I wish I hadn’t though…I may have made a few purchases over the years.

I try not to look.....

[chrisjohnnick]

@steve4861 said in Random questions to which you seek an answer:

For those of you with a lot of Iron heart pieces, how do you remember the model numbers of each item?
I presume you write it on the item somewhere like on the tag with permanent marker.
Any helpful suggestions would be appreciated from your experience.

I add items to my post on the tell us all what you've got section, and only really reference it if/when I sell a piece. I have a handful of absolute favs that I always remember the name/number of, and probably will until the end of time.

[roydub87]

@C2C I don’t think many would consider themselves experts outside of the legendary @Giles and the rest of the crew. For the rest of us we are obscure collectors with many personalities and informative observations. That being said ask away friend and welcome