Iron Heart Loyalty Vouchers - 2026 and Beyond
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@newtoiron I’ve mentioned this before, would love a coffee table book of all the past shirts.
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Thank you for your transparency and trying to explain the decisions that all of you are having to make. I’m certainly congratulations are due, in this climate of increasing costs for materials and supplies that you have managed to have customer demands that exceed your ability to make enough product! I think most companies would love to have that problem. Asked for perks and discounts, as Giles said it’s none of our business to praise or scold their business practices. Every company has some form of reward program and it’s naïve to think that a brand at this price point does not have a way to celebrate their premier customers. The truth of the matter is every customer whether they buy one item or 100 items always gets treated well by this company. It only makes natural sense that the whales are thanked for their continued patronage.
Ask for what would I like to see? It’s pretty simple.:
Please keep the company privately owned. Do not sell to private equity. I know that’s not even an option. I’m just saying that every company I’ve seen that sells to private equity goes to shit. The attraction of this company to me is the personalization that we can actually reach out and talk to the leaders and managers of this company and get a response and have fun dialogue.
Secondly, don’t change your quality at all, if anything keeps striving for even better that’s what brought us here.
Thirdly, the customer service of this company to me a second to none, other companies should strive to have this level of how they treat their customers.
Fourth, I love that you guys do meet and greets, and that you actually attend! Driving to Los Angeles and meeting the crew from Japan and England cemented my thoughts and feelings about this brand.
Finally, as a United States citizen, and with all the craziness going on over here, I think I can speak and say thank you for the effort made to deal with the tariff nonsense and the efforts made to make it easy to continue purchasing your products.
Finally, just do what is best to continue to make the best products you can make, and continue with terrific way to engage with us like this amazing forum where so many nice people coexist -
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@Stringthing75 Thank you. I loved that.
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@Giles @Madame-Buttonfly @Alex
supporting me and @endo with the meet last year and even joining us in Bremen was way more than any kind of voucher could ever give me
. Knowing so many people all over the world and get together for a great time is something really special these days. Therefore keep doing parties and support meetings like ours .
Need no extra reward -
@Tago-Mago I was the same at portsmouth not sure what to expect had a good time and then we went to germany for the first time in bremen and what an amazing country and so many amazing people there .looking forward to sharing a beer with you at the next gathering.
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I always loved the surprise of receiving the vouchers, but in no way do I expect them - I love iron heart for what you produce, and any changes to help that continue is fine with me. I'm not here for any freebies but because I really appreciate the quality of your products and service.....thats what gets my loyalty every time
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Why do some people expect/want a reward for buying stuff? Isn’t a well-made item enough?
I wasn’t aware a loyalty scheme existed - my purchases are sometimes quite spaced out (sometimes by years), which is probably why. Also I’ve sometimes bought IH stuff from SE and R&H.
Controversial idea perhaps, but I’d consider going the other direction and adding a surcharge to purchases after an individual has reached a certain annual spend. IH then donates the surcharge to charity, and it doesn’t stop people buying things if they have the funds to support an indulgent clothing habit.
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Unpopular / controversial one and will avoid the politics...
Reading in this thread about people appreciating swallowing the US tariff made me think - why not pass on the tariff costs to the US customers? If I recall my Economics course properly, if you want to reduce demand increasing prices will achieve that end (or in this case - passing on the cost rather than increasing).
I am sure the US is a big, important market and therefore IHUK took the move but to draw a parallel when the UK decided on Brexit and all that comes with it we got taxes / tariffs between the EU and in a sense the US has decided the same. If I buy from Iron Heart Germany (or anywhere else) for example they don't swallow these costs, I pay them.
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@will6er said in Iron Heart Loyalty Vouchers - 2026 and Beyond:
why not pass on the tariff costs to the US customers?
They are paying most of it anyway.
