Shipping & Deliveries
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Just thought there would be some type of a special or temporary trade deal between the US and the EU as is the case for Japan-EU, for example since it doesn't sound very fair that one side allows up to $800 tax-free import, but the other doesn't. While I of course have the ability to read general laws and rules on the internet and find out by a quick internet search, it's always good to know how it works in reality/praxis, since, as was also mentioned above, some customs fees seem to be interpreted differently sometimes by different customs people.
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I am very happy with the UPS deliveries I had so far from the UK to DK. Last one arrived just yesterday, only one day after sending them from the UK, even during a snowstorm. The only annoying thing is the vague and often overoptimistic UPS delivery timing estimate (for the delivery day) that sometimes means that I work from home to be able to sign for the delivery, only for it to be moved 3x, and then finally to the next day.
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@cityofdelusion said in SHIPPING:
@Giles Just curious: Does the same apply the other way around for shipments from the USA to the EU? If I were to order White's boots for under $800 + shipping, for example?
Worldwide £136 no more than that or paid Taxes
When U.K was part of EU free movement
No taxes to be paid.
Outside EU was the limit of £15
Still sucks
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Maybe I’m chiming in with unnecessary feedback and I haven’t scrolled through the entire thread. That said, I’ve been so impressed by the customer service at Iron Heart and shipping is part of that.
I can order a product on a Monday and receive it on a Wed/Thursday in Canada the same week. Duties and tax included, no hassle with customs clearance and carriers calling for clearance etc.
I’ve dealt with many different online retailers, and it seems that I’m always surprised with last minute fees or requests for package clearance information … not with Iron Heart. Honestly, it’s one of the biggest draws for me (notwithstanding I love your clothing).
Keep up the excellent work!
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First I'll ditto the comments on IH exemplary customer service. I was actually waiting till the delivery showed up this week before posting something since I felt my requests/stacking directions were way more than usual. Also an early kudos on what is probably another stellar pocket repair!
Unfortunately I'm having a UPS issue and found my way to this thread. I didn't release the signature requirements, but I did request from UPS the delivery reschedule for when I was home. Original delivery was Monday, and rescheduled for Wednesday. Tracking shows no updates from the last few days. I called UPS help. The trick is to say "complaint" at every auto-prompt to actually get to speak to someone. They said tracking shows the package at their hub and I should submit a claim. Is it preferred that IHUK submit a claim as the shipper? It looks like I can as the receiver but not sure if there is anything to gain or lose if I do it.
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It hasnt been delivered. The package is a new order along with a repair on my UHRs. UPS said to submit a claim as a loss through their claims support site. Using UPS tracking it appears to just be sitting at some UPS facility without any attempt at delivery and has been that way all week.
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@wk The guys check in occasionally during the weekends, and I’m sure someone will get in touch with you when they can. You may want to send an email to the shop: shop@ironheart.co.uk to explain your situation and to see if there is anything that can be done and by whom.
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UPS has messed up my order this week as well. It was supposed to be delivered today, but on Wednesday it got “delayed in transit” and a new delivery date will be rescheduled. Annoying especially since it has Redline Rally entry pieces in the package that need to be registered by the end of the month. Fingers crossed!
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@goosehd thanks for the help! I'll reach out to them.
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@alex are there any changes forthcoming in shipping from IHUK to the U.S. with the de minimis’ tariff exemption scheduled to end in a few days? I didn’t see any updates come through on the forum yet or anything noted in the IH shipping policy - so I’m assuming no news is no change - fingers crossed
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@Alex thanks for the update. Shout out to the IHUK team for handling this situation with the utmost professionalism, and putting their customers first!
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@Alex Ditto of @SourPower above - can’t thank you enough!
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It's now been 2 weeks since the US got rid of the de-minimis. What's been the real-world experience of US customers? Are packages actually being checked and fees charged? If so, is there a quick way to calculate the customs charge based on the price of the product? I've heard that things like product material (cotton vs wool for example) are important in determining the fee.
The best breakdown I could find was this site from DHL specific to Malaysia. It looks worse than the US tax code. https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties
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Christmas 2025 order deadlines and opening hours...
Following a busy few months of FW25 product launches, Santa Selvedge and the Iron Heart elves will be taking a well-earned break for the holidays. This means that Iron Heart International will be closed over the Christmas and New Year period on the following days:
- Saturday, 20th December
- Sunday, 21st December
- Thursday, 25th December (Christmas Day)
- Friday, 26th December (Boxing Day)
- Saturday, 27th December
- Sunday, 28th December
- Thursday, 1st January (New Year's Day)
To give us the best chance of delivering your goodies before Christmas, please ensure that all orders are placed by 13:00 GMT on the following dates:
- USA, Europe & ROW: Thursday, 18th December
- United Kingdom: Friday, 19th December
While we will continue to ship goods up until the 24th December, we cannot guarantee that orders placed after the 19th will arrive before the big day.
Orders placed over the holidays will be processed in chronological order starting on Monday, 29th December, until the final courier collection on Wednesday, 31st. We will return to normal working hours from Friday, 2nd January onwards.
Please note: For "guaranteed" Christmas delivery, we advise placing your order well before the deadlines stated above, in case of unforeseen courier and customs delays that are beyond our control. Orders with hemming/snap upgrades or specific sizing requests may be subject to delays, as we get in touch with you to discuss further.
Thanks & happy holidays,
The Iron Heart Crew
