New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!
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If you’re logged into the Shop app on your phone it skips the section where you can leave a message (for faster checkout). If you logout, or click checkout as guest, it takes you to the page where you can leave a note. Thanks, @Graham
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@Mizmazzle yeah, agreed, but we cannot take any credit for that - just seems to be working again, still no news from the dev team.
Could have been another DDoS thing, could have been the nodebb software, not really sure.
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@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
@Kasi said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
Place an order, no note can be added for instructions.
What device - I think we struggled to replicate this last time it was mentioned
@alex am using iPhone 16 pro.
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@SKT i don't think this is an "us" problem that we can fix, it seems to be an issue with CAPCHA and Duck Duck Go, and we have no control over either to the best of my knowledge. @AdamJ can confirm, but we have not set anything up for CAPCHA, it is a Shopify thing, not an Iron Heart thing.
Fundamentally, though, using ad blockers or cookie blockers etc will impact your online experience in some capacity, this perhaps is one of those such times.
Are you able to continue to use Firefox to browse Iron Heart?
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@SKT hmm, isnt DDG's whole schtick that they block stuff? Seems weird that you can unblock things on there! But yeah, it does sound strange if you have unchecked those boxes, that said, so far you are the only person reporting the issue and DDG is barley used per our Google Analytics, so I am guessing it maybe the issue.
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@jdwaid have you reactivated your account? We have sent out a few emails asking for you to do so.
@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
@WhiskeySandwich for cyber security reasons, we couldn’t migrate over passwords. You should have received an email from shop@ironheart.co.uk asking for you to reactivate your account. If you haven’t got that (double check spam please) then please drop us an email and we can manually resend it for you
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@Alex didn't see any emails. For some reason I was able to work it out on my phone and get the order in. I will look for email nw
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@Alex thanks Alex I was able to get it sorted.
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@TeflonDon it's been fixed, there is a production push on Thurs which will sort it
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@TeflonDon our pricing has always only ever been 'fixed' in one currency, we then convert to other currencies at a fixed exchange rate. This means all non dominant currencies have non round numbers, and your card would always have been charged this number historically, not the rounded number you saw on the site (you would have always been charged lower than the listed price, not higher).
This logic is not out of the box, but as @AdamJ says, we have a fix lined up.
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@Twistlock are you able to do the below for me? We need to see what you are seeing to investigate, the codes are linked to your customer accounts so we cannot replicate without resetting your password and logging in as you, which we don't want to do (not even sure we can..)
@Alex said in IHSH-420-HIC - 5oz Selvedge Ox Cloth Short Sleeved Work Shirt - Hickory Stripe:
@Mizmazzle looking at it, you were using a gift voucher not a loyalty code. I know why this did not work, and will address that separatley
@John-Galt @ddtrash were you usng loyalty vouchers? @John-Galt I can see you have uses left on yours, can you do a mock cart and show me what error you get please via DM so we can investigate
