New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[Kasi]

@Alex

Place an order, no note can be added for instructions.

So had to email.

Also the forum running slower at certain times.

[Daniel San]

the forum is running slow at the moment and over the weekend.

[Luijim78]

yes, like Mo and Daniel the forum runs very badly for me , extremely slow and often out of sync

[popvulture]

I noticed it, too.

[Alex]

see about 5 edit 7 posts up

[Alex]

@Kasi said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Place an order, no note can be added for instructions.

What device - I think we struggled to replicate this last time it was mentioned

[Sir_Cuffs-a-Lot]

If you’re logged into the Shop app on your phone it skips the section where you can leave a message (for faster checkout). If you logout, or click checkout as guest, it takes you to the page where you can leave a note. Thanks, @Graham

[Mizmazzle]

It seems to me the forum is operating much faster now!!

[Alex]

@Mizmazzle yeah, agreed, but we cannot take any credit for that - just seems to be working again, still no news from the dev team.

Could have been another DDoS thing, could have been the nodebb software, not really sure.

[goosehd]

It's still hit and miss from my end...

[Kasi]

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@Kasi said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

Place an order, no note can be added for instructions.

What device - I think we struggled to replicate this last time it was mentioned

@alex am using iPhone 16 pro.

[SKT]

I’m still have captcha problems logging in on DuckDuckGo. No problem with Firefox and no problem with other retail sites that use Shopify

Looks like this. I have cleared everything and turned off protections

[Alex]

@SKT i don't think this is an "us" problem that we can fix, it seems to be an issue with CAPCHA and Duck Duck Go, and we have no control over either to the best of my knowledge. @AdamJ can confirm, but we have not set anything up for CAPCHA, it is a Shopify thing, not an Iron Heart thing.

Fundamentally, though, using ad blockers or cookie blockers etc will impact your online experience in some capacity, this perhaps is one of those such times.

Are you able to continue to use Firefox to browse Iron Heart?

[SKT]

@Alex thanks Alex and yes I have full functionality browsing the site with both DuckDuckGo and Firefox. I have no trouble logging in on Firefox Must be a DuckDuckGo thing but I thought I had it fixed by turning off all the blockers.

[Alex]

@SKT hmm, isnt DDG's whole schtick that they block stuff? Seems weird that you can unblock things on there! But yeah, it does sound strange if you have unchecked those boxes, that said, so far you are the only person reporting the issue and DDG is barley used per our Google Analytics, so I am guessing it maybe the issue.

[jdwaid]

Looks like the website isn't honoring login information to place orders. Was able to log in on my phone but desktop its not working for some reason.

[Alex]

@jdwaid have you reactivated your account? We have sent out a few emails asking for you to do so.

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@WhiskeySandwich for cyber security reasons, we couldn’t migrate over passwords. You should have received an email from shop@ironheart.co.uk asking for you to reactivate your account. If you haven’t got that (double check spam please) then please drop us an email and we can manually resend it for you

[jdwaid]

@Alex didn't see any emails. For some reason I was able to work it out on my phone and get the order in. I will look for email nw

[Alex]

@jdwaid if you dont have one, drop us a note from your account registered email and we will sort it out for you

[jdwaid]

@Alex thanks Alex I was able to get it sorted.