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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Where do we report issues with the new forum?

    New Forum Frequently Asked Questions
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    • DeeDee85D
      DeeDee85
      啓蒙家
      Joined:

      Me too

      last edited by DeeDee85 1 Reply Last reply Reply Quote 0
      • AlexA
        Alex
        IHUK Crew
        Joined:

        Thanks, we were aware and reported it, but havent worked out the cause yet

        last edited by Tago MagoT 1 Reply Last reply Reply Quote 1
        • Tago MagoT
          Tago Mago
          Mod Squad
          @Alex
          Joined:

          @Alex fyi I got that message a few times this morning

          last edited by AlexA 1 Reply Last reply Reply Quote 0
          • AlexA
            Alex
            IHUK Crew
            @Tago Mago
            Joined:

            @Tago-Mago thanks mate, they haven’t worked out a cause yet. Often when this happens it’s a rogue bot or a DDoS thing, but we are on it

            last edited by 1 Reply Last reply Reply Quote 1
            • jtaylor69J
              jtaylor69
              IHUK Crew
              Joined:

              Sorry for the performance woes guys, Googlebot went a little nuts and we've had to tell them to chill for a short while...
              Hopefully things feel better now?

              serio-no.gif

              last edited by 1 Reply Last reply Reply Quote 1
              • TwistlockT
                Twistlock
                啓蒙家
                Joined:

                A lot smoother now. Thanks.

                last edited by 1 Reply Last reply Reply Quote 1
                • goosehdG
                  goosehd
                  Mod Squad
                  Joined:

                  Still getting error messages:

                  IMG_6438.png

                  "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                  last edited by 1 Reply Last reply Reply Quote 0
                  • AlexA
                    Alex
                    IHUK Crew
                    Joined:

                    The forum will
                    Be down for a short time today as we push some updates out to improve service

                    last edited by 1 Reply Last reply Reply Quote 1
                    • jtaylor69J
                      jtaylor69
                      IHUK Crew
                      Joined:

                      I'm happy to announce that the updates have been pushed. Please let us know how you get on.

                      last edited by goosehdG Tago MagoT 2 Replies Last reply Reply Quote 1
                      • todyT
                        tody
                        啓蒙家
                        Joined:

                        Feels a lot quicker immediately.

                        last edited by 1 Reply Last reply Reply Quote 1
                        • goosehdG
                          goosehd
                          Mod Squad
                          @jtaylor69
                          Joined:

                          @jtaylor69 Much faster/smoother! Thank you guys very much!!!

                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                          last edited by 1 Reply Last reply Reply Quote 1
                          • Tago MagoT
                            Tago Mago
                            Mod Squad
                            @jtaylor69
                            Joined:

                            @jtaylor69 working smoothly on mobile so far

                            last edited by 1 Reply Last reply Reply Quote 1
                            • jtaylor69J
                              jtaylor69
                              IHUK Crew
                              Joined:

                              Excellent! Thanks guys

                              last edited by 1 Reply Last reply Reply Quote 0
                              • popvultureP
                                popvulture
                                見習いボス
                                Joined:

                                Not sure if this is something that’s been reported before, but I have a lot of trouble with the forum messaging system. Overall it’s just sort of clunky, but some specifics:

                                • Sometimes I’ll get a notification that I have a chat, but then I’ll look and it’s seemingly just notified me that someone has started up a conversation with me but hasn’t typed anything yet. This one isn’t a huge deal, just seems sort of odd and unnecessary.

                                • Notifications seem to be delayed sometimes, or I’m not notified at all that I have a message.

                                • I have email notifications set up for when I get a new message, but this doesn’t seem to work at all. Email notifications for other stuff (watched categories etc) work just fine.

                                • Lastly, and this is the big one - hitting return while typing sometimes makes a line break, and other times just sends the message. It seems totally arbitrary how it decides which to do. Whatever the case, it drives me crazy. I’ll be in the middle of a sentence sometimes and might accidentally bump the return key, causing an abrupt end to a paragraph. Or just a minute ago I was trying to send my address to someone and it was

                                Breaking

                                Out

                                Every

                                Line

                                Seems like if it’s possible, configuring it so messages are sent with two presses of return might keep this from happening. I’ll also add that this seems to happen only on mobile for me, but that’s where I spend most of my time on here. Could just be fat fingers but it seems like it’s not all user error.

                                Anyway, thank you so much for tolerating my laundry list! I hope this is useful.

                                WTB
                                IHSH-IHG-BLK XXL
                                Sugar Cane Coke Stripe SS L charcoal

                                last edited by ARNCA 1 Reply Last reply Reply Quote 1
                                • ARNCA
                                  ARNC
                                  啓蒙家
                                  @popvulture
                                  Joined:

                                  @popvulture I get the same on 1-3 (I’ve not noticed the return issue), so it’s not just you. I don’t use messaging enough for it to bother me.

                                  “Every day that you survive you get a free sunset“

                                  last edited by 1 Reply Last reply Reply Quote 1
                                  • Sir_Cuffs-a-LotS
                                    Sir_Cuffs-a-Lot
                                    The Unwoven
                                    Joined:

                                    Yeah, the messaging part drives me bonkers (also on my mobile)

                                    last edited by 1 Reply Last reply Reply Quote 1
                                    • popvultureP
                                      popvulture
                                      見習いボス
                                      Joined:

                                      Yeah, re: the return thing, I forgot to mention that sometimes you just want to hit return and get a line break, while other times you want to send the message. So it's not just that I accidentally hit return and it does it.

                                      At the end of the day it's not a huge deal, but it's a bit frustrating when someone who doesn't know me at all messages about something I'm selling, and I send them this weird, piecemeal message that looks like a crazy person wrote it. Maybe I'm overthinking, but I sometimes wonder that it might not instill confidence in me as a seller haha.

                                      WTB
                                      IHSH-IHG-BLK XXL
                                      Sugar Cane Coke Stripe SS L charcoal

                                      last edited by flannel slutF 1 Reply Last reply Reply Quote 1
                                      • AlexA
                                        Alex
                                        IHUK Crew
                                        Joined:

                                        @popvulture the messaging is my biggest bugbear on here too, and its being working on aggressively behind the scenes. We are hoping to push changes live soon, along with one or two other minor tweaks, and updating the overall software the forum uses to its latest version

                                        @jtaylor69 see above

                                        last edited by popvultureP 1 Reply Last reply Reply Quote 2
                                        • popvultureP
                                          popvulture
                                          見習いボス
                                          @Alex
                                          Joined:

                                          @Alex thanks, man!

                                          WTB
                                          IHSH-IHG-BLK XXL
                                          Sugar Cane Coke Stripe SS L charcoal

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • flannel slutF
                                            flannel slut
                                            Raw and Unwashed
                                            @popvulture
                                            Joined:

                                            a bit frustrating when someone who doesn't know me at all messages about something I'm selling, and I send them this weird, piecemeal message that looks like a crazy person wrote it.

                                            IMG_8210.jpeg

                                            last edited by 1 Reply Last reply Reply Quote 1
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