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    Discover our "What Is?" section to learn more about denim!

    Where do we report issues with the new forum?

    New Forum Frequently Asked Questions
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    • goosehdG
      goosehd
      Mod Squad
      Joined:

      It was/is acting better, but still occasionally lagging for me. I don't know if it's on my end or the forum.

      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

      last edited by goosehd 1 Reply Last reply Reply Quote 0
      • ARNCA
        ARNC
        啓蒙家
        Joined:

        I’m also finding it much better today than at the weekend. No obvious lag for me now and no high demand screens.

        “Every day that you survive you get a free sunset“

        last edited by 1 Reply Last reply Reply Quote 0
        • motojoboboM
          motojobobo
          啓蒙家
          Joined:

          I got the same glitch a few times over the last 5 days. Cleared my Safari cache today, and so far no hassles. FWIW

          The journey is the objective.

          last edited by 1 Reply Last reply Reply Quote 0
          • AdamJA
            AdamJ
            IHUK Crew
            Joined:

            Thanks for the feedback everyone, think we've got to the bottom of it now.

            The devil is in the detail..

            last edited by 1 Reply Last reply Reply Quote 0
            • goosehdG
              goosehd
              Mod Squad
              Joined:

              IMG_1032.png

              Heads up that I’ve gotten this message a few times today.

              "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

              last edited by 1 Reply Last reply Reply Quote 1
              • DeeDee85D
                DeeDee85
                啓蒙家
                Joined:

                Me too

                last edited by DeeDee85 1 Reply Last reply Reply Quote 0
                • AlexA
                  Alex
                  IHUK Crew
                  Joined:

                  Thanks, we were aware and reported it, but havent worked out the cause yet

                  last edited by Tago MagoT 1 Reply Last reply Reply Quote 1
                  • Tago MagoT
                    Tago Mago
                    Mod Squad
                    @Alex
                    Joined:

                    @Alex fyi I got that message a few times this morning

                    last edited by AlexA 1 Reply Last reply Reply Quote 0
                    • AlexA
                      Alex
                      IHUK Crew
                      @Tago Mago
                      Joined:

                      @Tago-Mago thanks mate, they haven’t worked out a cause yet. Often when this happens it’s a rogue bot or a DDoS thing, but we are on it

                      last edited by 1 Reply Last reply Reply Quote 1
                      • jtaylor69J
                        jtaylor69
                        IHUK Crew
                        Joined:

                        Sorry for the performance woes guys, Googlebot went a little nuts and we've had to tell them to chill for a short while...
                        Hopefully things feel better now?

                        serio-no.gif

                        last edited by 1 Reply Last reply Reply Quote 1
                        • TwistlockT
                          Twistlock
                          啓蒙家
                          Joined:

                          A lot smoother now. Thanks.

                          last edited by 1 Reply Last reply Reply Quote 1
                          • goosehdG
                            goosehd
                            Mod Squad
                            Joined:

                            Still getting error messages:

                            IMG_6438.png

                            "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                            last edited by 1 Reply Last reply Reply Quote 0
                            • AlexA
                              Alex
                              IHUK Crew
                              Joined:

                              The forum will
                              Be down for a short time today as we push some updates out to improve service

                              last edited by 1 Reply Last reply Reply Quote 1
                              • jtaylor69J
                                jtaylor69
                                IHUK Crew
                                Joined:

                                I'm happy to announce that the updates have been pushed. Please let us know how you get on.

                                last edited by goosehdG Tago MagoT 2 Replies Last reply Reply Quote 1
                                • todyT
                                  tody
                                  啓蒙家
                                  Joined:

                                  Feels a lot quicker immediately.

                                  last edited by 1 Reply Last reply Reply Quote 1
                                  • goosehdG
                                    goosehd
                                    Mod Squad
                                    @jtaylor69
                                    Joined:

                                    @jtaylor69 Much faster/smoother! Thank you guys very much!!!

                                    "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                    last edited by 1 Reply Last reply Reply Quote 1
                                    • Tago MagoT
                                      Tago Mago
                                      Mod Squad
                                      @jtaylor69
                                      Joined:

                                      @jtaylor69 working smoothly on mobile so far

                                      last edited by 1 Reply Last reply Reply Quote 1
                                      • jtaylor69J
                                        jtaylor69
                                        IHUK Crew
                                        Joined:

                                        Excellent! Thanks guys

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • popvultureP
                                          popvulture
                                          見習いボス
                                          Joined:

                                          Not sure if this is something that’s been reported before, but I have a lot of trouble with the forum messaging system. Overall it’s just sort of clunky, but some specifics:

                                          • Sometimes I’ll get a notification that I have a chat, but then I’ll look and it’s seemingly just notified me that someone has started up a conversation with me but hasn’t typed anything yet. This one isn’t a huge deal, just seems sort of odd and unnecessary.

                                          • Notifications seem to be delayed sometimes, or I’m not notified at all that I have a message.

                                          • I have email notifications set up for when I get a new message, but this doesn’t seem to work at all. Email notifications for other stuff (watched categories etc) work just fine.

                                          • Lastly, and this is the big one - hitting return while typing sometimes makes a line break, and other times just sends the message. It seems totally arbitrary how it decides which to do. Whatever the case, it drives me crazy. I’ll be in the middle of a sentence sometimes and might accidentally bump the return key, causing an abrupt end to a paragraph. Or just a minute ago I was trying to send my address to someone and it was

                                          Breaking

                                          Out

                                          Every

                                          Line

                                          Seems like if it’s possible, configuring it so messages are sent with two presses of return might keep this from happening. I’ll also add that this seems to happen only on mobile for me, but that’s where I spend most of my time on here. Could just be fat fingers but it seems like it’s not all user error.

                                          Anyway, thank you so much for tolerating my laundry list! I hope this is useful.

                                          WTB
                                          IHSH-IHG-BLK XXL
                                          Sugar Cane Coke Stripe SS L charcoal

                                          last edited by ARNCA 1 Reply Last reply Reply Quote 1
                                          • ARNCA
                                            ARNC
                                            啓蒙家
                                            @popvulture
                                            Joined:

                                            @popvulture I get the same on 1-3 (I’ve not noticed the return issue), so it’s not just you. I don’t use messaging enough for it to bother me.

                                            “Every day that you survive you get a free sunset“

                                            last edited by 1 Reply Last reply Reply Quote 1
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