Random Rants
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So here I am ranting about UPS… Waiting for my delivery since Wednesday.
They first failed to deliver to my home address. Now they are failing for the third consecutive day to deliver to a specified UPS Access Point that I specified online, always leaving with a „delivery to access point not possible. Another try next day“ notice.
No matter what number I call I always end up in one of these automated support trees where all the info I get is the same I get when I just type in the shipping number online.
How can I get a freakin human being on the phone? Jesus…
EDIT: That rant just worked wonders. I don’t know how bit the IH bag arrived.
Use it or lose it.
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@EdH
I feel your pain
I’ve just had the week from hell with programmers and technology basically fucking my day to day routine of what I have to do and it’s taken 3 whole work days to get to the answer of what’s wrong and I still don’t have an answer as to a fix for it
Normally I’m beers in on Fridays but now it’s a weekend of holy hell while they sort something -
Yeah, definitely dependable here too in my experience, especially with international shipments. Usually 2 days, crazy fast. I have run into a little slowdown sending UPS the other direction thigh — I remember sending something to the UK recently and watching it peter around a bit before finally arriving at the access point. It finally did make it, though.
Their customer service has indeed gotten abysmal.
Just because it’s fun to rank stuff, especially in a rant context, my exp from best to worst is DHL>UPS>USPS>FedEx
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@EdH well that’s a proper rant - hope it helped relieve the stress (and that you make some progress soon)!
In case it helps, I recently had problems with recordal of a change in ownership in an overseas jurisdiction - our application bounced as we apparently needed a document from 15 years ago that probably never existed or a declaration from our client saying stuff they would never want to commit to paper. The local lawyer suggested we start the process again and hope it will be processed by a different official. Worked like a dream in super quick time. Could this be worth a try in your case?
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@ARNC said in Random Rants:
Could this be worth a try in your case?
Sadly not. Basically the FCDO is trying to run before it can walk on this process. It's very 'computer says no'.
By way of update, I have now linked my account with the company that's supposed to verify my ID with the payment we made. But now the ID verification process just isn't working.
I'm doing plenty of deep breathing and counting down to 5:30.
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My family want to meet for burgers after work. Great, I said, but I want to kill and butcher the cow myself after the week I've had. They suggested five guys. I said that would do, but I'd rather not get done for a quintuple homicide.
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@AdamC Sorry for the late reply mate. The UPS driver literally called me seconds after my rant with the brown bag in his hands in front of our door.
But that doesn’t take away from the absolute awesomeness of the service and support you guys deliver. Friday afternoon and you step into the game with UPS. That’s dedication! Have a nice weekend Adam!@popvulture Yup, same experience. I think me changing the delivery address to the access point was too much for them. First time with such big problems though, they‘ve been incredibly fast and reliable thus far.
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@weftyarn I drive for UPS, it is definetly the driver choosing not to go through the process of writing out the access point on the info notice. Is there a way you/ IH can make the package read "high value" (typically reserved for items over $1000k) then they have to get a signature or deliver to access where a signature can be obtained.
