MEET THE IRON HEART CREW

[jordanscollected]

raises hand
"yes Jeff go ahead"

It's nice to meet all of you. I have talked to almost every one of you at one time or another on chat or when selecting a product to buy, and i have to say that what sticks out the most to me is your business culture at Iron Heart. I get the same exact top tier customer service every time, no matter how many questions i have or who i ask.

That is what forms a good sustainable business. I've seen so many restaurants and shops start out hot, and then the customer service and quality of food or product fizzles out and their reputation goes downhill. The world has a "cancel culture" right now where the smallest slip up can snowball downhill into an avalanche.

Giles can can be concise with his responses, but most of us know he'd rather be fishing than answering "what is selvedge denim?" or "what does UHF stand for?" multiple times per week.

It's very impressive what you all have achieved and continue to achieve with a small crew in Gosport and I for one will be supporting this brand as much as i can (which isn't enough in my eyes).

Thanks and keep up the over engineered customer service.

-Jeff

[neph93]

^ great post

«Over engineered customer service» should be printed on 7.5oz staff tee-shirts.

[Giles]

Thanks a lot Jeff.

@jordanscollected:

Giles can be concise with his responses,

Sorry about that  :). In fact, I am banned from the CS system, because my answers, whilst usually (but not always) accurate, are a tad terse.

@jordanscollected:

Thanks and keep up the over engineered customer service.

We will, it is central to what we do and who we are.  When I formulated how we would run the business, I realised that on the web, you can differentiate yourself in 2 ways, 1) Price and/or 2) Customer experience.  We can't do 1, so we absolutely have to do 2….

[Palmer]

It's nice to learn about more about all guys who I pester with measurement questions over email all the time. Content like this is what sets Iron Heart apart from the rest for me. That and the fact that no other clothing has fit me so well. Cheers boys.

[Chap]

Nice pics and great outfits everyone… note to myself: Give your wabash pants more weartime. I really like the look of a well faded wabash.

[BD81]

Great group of very well dressed and helpful people right there!

[Kasi]

Iron Heart Crew second to none.. wish them the best over years more to come…

Sent from my iPhone using Tapatalk

[AdamJ]

Thanks team!

[Alex_24]

@AdamJ:

ALEX PADMORE
Quick Fire Favourites!
Shirt:  Sample IHSH-178 replacement

Does this mean that the 178 is also being replaced with the 19oz LHT over-dyed?

[Alex]

The sample i have is out of 18oz vintage. It's a great shirt, but it's not heavy duty enough to truly replace the IHSH-177/178. 19ozLHT samples in both are in the works

[Alex]

Started adding the Japanese crew too….

[SergeyP]

Good luck! From Russia with love.

[sonoma]

great to see the crew..im a huge IH fan and get my fix(next one this friday) at SESF..PLEASE keep doing what you're doing!! thx mc

[Seul]

Just look at all those different styles!.. I love how much you can do with one brand (if it's as well focused and though out as IH is)…

[Oaktavia]

You dudes are rad!

[Giles]

Tom san added….

[jordanscollected]

@Giles are you guys still hazing/initiating the new employee? Did you give him an IH shirt and then send him around London, and he can't come back till he finds one better?

[Giles]

We are not that mean…..

[Kasi]

[AdamC]

@Ben has been added to the first post.

Ben joins us with previous experience working with vintage menswear and has a huge passion for the industry. He will be working on all things customer service so if you have not already, I am sure you will  speak to him and get to know him in the near future.  It has been a long time coming as we interviewed Ben back in February so we are very happy to have him as part of the team!

Please welcome him on board..