SHIPPING

[Alex]

@weftyarn:

the cost driving factor for IHUK is per shipping and not per item / per value (correct me, if I'm wrong).

The largest cost is the duty, vat, and fees applied as a percentage of the value of every item within one shipment.

[louisbosco]

ordered Tuesday night, arrived Friday arvo. fucking brilliant!

[Kasi]

Drinks on you then lol

Sent from my iPhone using Tapatalk

[louisbosco]

@Kasi September then 

[Kasi]

@louisbosco:

@Kasi September then 

Make it zero percent alcohol..

For me

[tody]

I sneaked my way around the German surcharge this week while vacationing in the Netherlands 
Great service as always, ordered Tuesday evening, shipped Wednesday morning, arrived on Thursday.
Funny enough, the shipment went to Cologne first (where I live), and was then forwarded to the Dutchies…

[Matt]

@Kasi:

@louisbosco:

@Kasi September then 

Make it zero percent alcohol..

For me

Cheap date.  My kind of guy.

[SteileG]

@Dmart:

It’s not always easy here in Switzerland, trust me. But from what I read here, I am happy live in Switzerland. But we too have some additional charges with the delivery.

I didn‘t find any information on the website or forum about taxes when shipping from IH UK to Switzerland. Are the taxes covered by IH? Or will I have to pay them?

Thank you in advance!

PS: It might make sense to add this kind of information to the Shipping FAQ‘s.

[Giles]

They are not I am afraid. Shipping is included for purchases over USD200 or equivalent.  We’ll look at adding this info, thanks for the suggestion.

[Dmart]

Another Swiss guy, finally  greetings from Lucerne.

[DrPat]

When I just look at the web store on my mobile the following popped up.  It says that IH covers import tax.  Maybe it’s an old message that was stuck in the queue, but it still had the little red flag on it.

[Alex]

We do still cover the duties and taxes when shipping to Germany, the only thing that has changed is that we have to charge customers a shipping fee. The package will be shipped DDP

[tody]

I received the newsletter regarding the christmas holidays and opening times.
My question is - can you instruct UPS to deliver on a specific date?
Like: ship it out before christmas, but deliver it no earlier than the 27th?

(The reason for this question is that I want to get another UHF in XS for the missus, and obviously no german retailer has that size in stock. But we're in the Netherlands the week after christmas, and thus I could circumvent the shipping charge by having it shipped there…)

[Graham]

@tody

We can not instruct UPS to deliver on a specific date once it has shipped on our end but you will be able to use UPS My Choice on your end to change the delivery day / redirect to an access point.

You can, however, place the order and add a note requesting us to ship it on a specific day.

[tody]

@Graham Thank you, I'll work something out! I have a My Choice account…

[tody]

@tody:

I received the newsletter regarding the christmas holidays and opening times.
My question is - can you instruct UPS to deliver on a specific date?
Like: ship it out before christmas, but deliver it no earlier than the 27th?

(The reason for this question is that I want to get another UHF in XS for the missus, and obviously no german retailer has that size in stock. But we're in the Netherlands the week after christmas, and thus I could circumvent the shipping charge by having it shipped there…)

Dear IH crew, thank you - worked like a charm.
Since nobody gifted me socks for Christmas, I did so myself.
And the wife will be happy with her new UHF!

[dummykid]

the shipping speed to the U.S is impressive fast. just wondering do we need to pay any import taxes?

[Jett129]

In theory you have to pay import taxes if your order is over $800,but that never happens. Wink!

[weftyarn]

Im in a weird situation where I have a loyalty voucher that id love to spend in the upcoming sale (on a 307) but the shipping fees to Germany (Munich) are higher than what the voucher would save me, ultimately making an order through IH Germany, who also run a sale, less expensive.

I of course would love to make use of my voucher though (and support IHUK…)

Is anyone from Germany in a similar situation and willing to do a collaborative order to share the shipping fee? I’d stack my order, let it ship with yours and we share the fee. Or the other way around. Maybe we can even share by three (or more). Only if the stubborn crew lets us do that of course.

Or is there any other way to go about this?

Cheers
Emil

[endo]

@weftyarn I'm pretty much in the same situation. May be interested in a SS2023 349. Question is if the timing will work.

@Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.