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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • AlexA
      Alex
      IHUK Crew
      Joined:

      Great suggestions. I think that our plan is that this will naturally happen over time anyway. As German shops see a spike in demand for product from customers, they will in turn buy more and a wider range from us via preorders and therefore have more available to sell domestically.

      last edited by 1 Reply Last reply Reply Quote 0
      • AlexA
        Alex
        IHUK Crew
        Joined:

        @weftyarn:

        the cost driving factor for IHUK is per shipping and not per item / per value (correct me, if I'm wrong).

        The largest cost is the duty, vat, and fees applied as a percentage of the value of every item within one shipment.

        last edited by 1 Reply Last reply Reply Quote 0
        • louisboscoL
          louisbosco
          啓蒙家
          Joined:

          ordered Tuesday night, arrived Friday arvo. fucking brilliant!

          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

          • Harvey Specter
          last edited by 1 Reply Last reply Reply Quote 0
          • KasiK
            Kasi
            見習いボス
            Joined:

            Drinks on you then lol

            Sent from my iPhone using Tapatalk

            The world's insane
            While you drink champagne
            And I'm livin' in black rain 4Q 🖕

            last edited by 1 Reply Last reply Reply Quote 0
            • louisboscoL
              louisbosco
              啓蒙家
              Joined:

              @Kasi September then  😉

              "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

              • Harvey Specter
              last edited by 1 Reply Last reply Reply Quote 0
              • KasiK
                Kasi
                見習いボス
                Joined:

                @louisbosco:

                @Kasi September then  😉

                Make it zero percent alcohol..

                For me
                😉

                The world's insane
                While you drink champagne
                And I'm livin' in black rain 4Q 🖕

                last edited by 1 Reply Last reply Reply Quote 0
                • todyT
                  tody
                  啓蒙家
                  Joined:

                  I sneaked my way around the German surcharge this week while vacationing in the Netherlands  😉
                  Great service as always, ordered Tuesday evening, shipped Wednesday morning, arrived on Thursday.
                  Funny enough, the shipment went to Cologne first (where I live), and was then forwarded to the Dutchies…

                  last edited by 1 Reply Last reply Reply Quote 0
                  • MattM
                    Matt
                    見習いボス
                    Joined:

                    @Kasi:

                    @louisbosco:

                    @Kasi September then  😉

                    Make it zero percent alcohol..

                    For me
                    😉

                    Cheap date.  My kind of guy.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • S
                      SteileG
                      Joined:

                      @Dmart:

                      It’s not always easy here in Switzerland, trust me. But from what I read here, I am happy live in Switzerland. But we too have some additional charges with the delivery.

                      I didn‘t find any information on the website or forum about taxes when shipping from IH UK to Switzerland. Are the taxes covered by IH? Or will I have to pay them?

                      Thank you in advance!

                      PS: It might make sense to add this kind of information to the Shipping FAQ‘s.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        They are not I am afraid. Shipping is included for purchases over USD200 or equivalent.  We’ll look at adding this info, thanks for the suggestion.

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • DmartD
                          Dmart
                          啓蒙家
                          Joined:

                          Another Swiss guy, finally  😃 greetings from Lucerne.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • D
                            DrPat
                            Iron Heart Deity
                            Joined:

                            When I just look at the web store on my mobile the following popped up.  It says that IH covers import tax.  Maybe it’s an old message that was stuck in the queue, but it still had the little red flag on it.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • AlexA
                              Alex
                              IHUK Crew
                              Joined:

                              We do still cover the duties and taxes when shipping to Germany, the only thing that has changed is that we have to charge customers a shipping fee. The package will be shipped DDP

                              last edited by 1 Reply Last reply Reply Quote 0
                              • todyT
                                tody
                                啓蒙家
                                Joined:

                                I received the newsletter regarding the christmas holidays and opening times.
                                My question is - can you instruct UPS to deliver on a specific date?
                                Like: ship it out before christmas, but deliver it no earlier than the 27th?

                                (The reason for this question is that I want to get another UHF in XS for the missus, and obviously no german retailer has that size in stock. But we're in the Netherlands the week after christmas, and thus I could circumvent the shipping charge by having it shipped there…)

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GrahamG
                                  Graham
                                  IHUK Crew
                                  Joined:

                                  @tody

                                  We can not instruct UPS to deliver on a specific date once it has shipped on our end but you will be able to use UPS My Choice on your end to change the delivery day / redirect to an access point.

                                  You can, however, place the order and add a note requesting us to ship it on a specific day.

                                  @gmac_ironheart
                                  🤘

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • todyT
                                    tody
                                    啓蒙家
                                    Joined:

                                    @Graham Thank you, I'll work something out! I have a My Choice account…

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • todyT
                                      tody
                                      啓蒙家
                                      Joined:

                                      @tody:

                                      I received the newsletter regarding the christmas holidays and opening times.
                                      My question is - can you instruct UPS to deliver on a specific date?
                                      Like: ship it out before christmas, but deliver it no earlier than the 27th?

                                      (The reason for this question is that I want to get another UHF in XS for the missus, and obviously no german retailer has that size in stock. But we're in the Netherlands the week after christmas, and thus I could circumvent the shipping charge by having it shipped there…)

                                      Dear IH crew, thank you - worked like a charm.
                                      Since nobody gifted me socks for Christmas, I did so myself.
                                      And the wife will be happy with her new UHF!

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • D
                                        dummykid
                                        Joined:

                                        the shipping speed to the U.S is impressive fast. just wondering do we need to pay any import taxes?

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • J
                                          Jett129
                                          見習いボス
                                          Joined:

                                          In theory you have to pay import taxes if your order is over $800,but that never happens. Wink!

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • weftyarnW
                                            weftyarn
                                            啓蒙家
                                            Joined:

                                            Im in a weird situation where I have a loyalty voucher that id love to spend in the upcoming sale (on a 307) but the shipping fees to Germany (Munich) are higher than what the voucher would save me, ultimately making an order through IH Germany, who also run a sale, less expensive.

                                            I of course would love to make use of my voucher though (and support IHUK…)

                                            Is anyone from Germany in a similar situation and willing to do a collaborative order to share the shipping fee? I’d stack my order, let it ship with yours and we share the fee. Or the other way around. Maybe we can even share by three (or more). Only if the stubborn crew lets us do that of course.

                                            Or is there any other way to go about this?

                                            Cheers
                                            Emil

                                            Use it or lose it.

                                            last edited by 1 Reply Last reply Reply Quote 1
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