We know you love IH, but where do you think we can improve?
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@cityofdelusion Sorry that it has taken so long to respond….
I am sorry that you feel disappointed and confused about this. So do we. We hate disappointing customers and we hate turning down possible business, we are a business after all.
The issue is, that as a result of Brexit, our EEC business is marginal at best. What really makes it bad is that if we get a return from The EEC, we can’t reclaim the VAT or the Duty that we have paid out on the export on our customer's behalf.
Many businesses in the UK have stopped shipping to The EEC and vica versa. One of my favourite fishing accessories brands based in France and one of my favourite wetsuit companies who distribute from EEC do no business at all with The UK now.
Our decision about whether we will accept a return from EEC is not a blanket approach but based on our view as to the risk of the item being returned. What contributes to this decision is things like the frequency of returns historically from a customer, whether the customer is a first time customer, whether we think the customer knows what they are doing etc. We have had 2 pairs of Wescos returned by one customer that cost us Euro500, we had a bunch of GOOD ART HLYWD returned by another customer, that cost us over Euro700.
Our view is that a selective approach to returns is better for all concerned, after all the customer has to pay for return shipping too, than shutting down the business completely.
The only other viable alternative is that we send items to customers in The EEC with duty and taxes unpaid, then the customer has to have the hassle and expense of sorting that out and paying for it in-country, and if they then return the item, they probably can’t reclaim any of those taxes or duties.
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Thank you, @Giles for taking the time to elaborate the details that go into your decision-making and making a transparent announcement like this for everyone to be informed.
The feeling of security and trust that IH gives through, among other things, the "no quibble" return policy is personally what has made me purchase again and again from IH and only from IH. Now we can all just hope that some day, the return policy will return to normal for us EU customers depending of course on hopefully more positive political and economic developments.
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can I just say, I love the Christmas chocolates.
but is it possible to not send Christmas chocs to tropical countries and countries with summer in dec? maybe lollies might be a good alternative. ones that doesn't melt.
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@louisbosco …maybe @Giles did that one on purpose for all of the Verstappen/Hamilton remarks…
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@louisbosco …maybe @Giles did that one on purpose for all of the Verstappen/Hamilton remarks…
I'll get him back in a couple weeks -
but is it possible to not send Christmas chocs to tropical countries
Nothing to do with the temperature outside the bag, all to do with the
within….. 
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@louisbosco you need to snip a corner and squeeze that shit like a gogurt my man.
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but is it possible to not send Christmas chocs to tropical countries
Nothing to do with the temperature outside the bag, all to do with the
within….. bet it was real hot under the collar when max was right behind lewis for that last lap
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@jordanscollected I'd probably would with ice cream. have never tried it with melted chocolate.
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My only improvement suggestion would be for the jeans’ pocket bags - to somehow make them even more indestructible. I carry my keys in my right pocket and also my knife clipped into this pocket and I typically will need to repair holes in this pocket bag long before anything else on the Jean needs any attention. The IH pocket bags are better than brands I’ve worn in the past, so not complaining - just throwing it out there as something to further make them even more “iron”.
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@John:
My only improvement suggestion would be for the jeans’ pocket bags - to somehow make them even more indestructible. I carry my keys in my right pocket and also my knife clipped into this pocket and I typically will need to repair holes in this pocket bag long before anything else on the Jean needs any attention. The IH pocket bags are better than brands I’ve worn in the past, so not complaining - just throwing it out there as something to further make them even more “iron”.
I agree. I think this is the ONLY ‘flaw’ of IH jeans. It has definitely been brought up before. The best solution I have seen is light weight canvas. Amos, at Grease Point Workwear does this and it is amazing. I don’t see how changing the pocket bag material would be much of and issue unless it came down to fitting the material in to the sewing machines..
Sent from my iPhone using Tapatalk
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This may have already been suggested, but I would like two additional belt loops on my IH jeans. If not two, then at least one more where there are two loops closer together at the center of the back.
I make this suggestion after taking notice of the IH/Division Road collaborations (502 and 602) I own. Both pairs have seven loops. All my other IH jeans have five loops. I like the functionality of the additional loops.
Note, I suspect this wouldn't be done on some of the smaller waist sizes. So if you are looking for a place to start, waist size 34" and up please.
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Lined rear pockets for the 17oz Selvedge Denim Natural Indigo jeans. I personally have to cut and iron an iron on patch into the rear pocket I carry my cell phone in of any jeans with unlined pockets (including the NIN) or a hole will wear through within three months and then continue to get bigger over time. I haven’t experienced this issue yet with the IH jeans with lined pockets and if it does occur it takes more than a year (for me currently). The lined rear pockets is typically one of the many advantages of purchasing the IH quality and of being “iron’. Not being negative here - the IH products are top notch - just throwing out a small area for potential improvement of a specific product. John
