We know you love IH, but where do you think we can improve?
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Not sure if this is the right place but I can't think of anywhere better.
Maybe you need some sort of health warning on the website or product labels. Since Thursday I keep catching myself grinning like an idiot. My face hurts and what about my reputation as a semi-professional misanthrope?
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When I check out sizing of new stuff I always use the 'add to compare' site and go with two finger along the relevant columns. That would be much nicer if it was possible to click and highlight columns (and lines) in the sizing tables.
Don't know if that's possible but would be a nice feature …
si tacuisses
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That would be much nicer if it was possible to click and highlight columns (and lines) in the sizing tables.
Don't know if that's possible but would be a nice feature …
I second that! That would be really handy…
Verstuurd vanaf mijn SM-A217F met Tapatalk
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I'm writing this as a "long-time customer" and it is not my intention to cause a stir at all. Nevertheless, this post could cause for some polarised discussion on which I'm not prepared to waste too much time on for the moment. I am sure that Iron Heart, since the beginning of all problems related to Brexit, tried and still continues trying to make returns as uncomplicated as possible for all EU customers. However, I'd just like to share my thoughts as a somewhat long-time customer on a great service that once used to be offered and am sad to see is no longer offered or "of course" anymore. Thus, I would appreciate it if before sharpening pitchforks, my good intentions and good will is considered. Please also keep in mind that if this brand didn't mean anything to me, I wouldn't spend this much time reflecting and composing a message such as this.
The past weekend, I ordered an IHJ-79, 634-XHS and 888-XHS in my size based on the measurements stated on the website with the thoughts that I would (hopefully) keep the IHJ-79 if it fit as wished for and decide between one of the denims depending on whichever fits me best.
On Monday, I received an E-Mail from the crew stating all the measurements for these three pieces along with a message that my purchases would be "non-returnable once shipped". This confused me somewhat, as the website until this day states the following: "We offer a “no quibble” returns policy whereby we accept returns for exchange or refund providing items (…) are returned within 28 days of you receiving the order."
Obviously it was not my intention to just return all of the items purchased if they didn't fit as if I wasn't aware of Brexit or the problems posed on IH due to Brexit. However, I also didn't expect that I would be told that I have no rights at all regarding the return of any of the items I wanted to purchase. I offered to order only two of the three pieces I originally wanted to purchase (e.g. only ordering the 634-XHS instead of the 634-XHS and 888-XHS) in order to minimise the possibility of a return due to incorrect or bad fit. I was told, however, that this policy applies regardless of whether one or more items are purchased. Thus, I gave up and asked for a refund.
In my case, this would've meant that I would've had to spend a total of 1290€ (ca. $1500) with no guarantees at all of returning any of these items for a refund. Despite the fact that the crew was kind enough to specifically measure the pieces I wanted to buy (there was only one item left in stock for each of the pieces I purchased in my size so I wasn't being difficult to begin with) I could not commit to the idea of spending that much money on anything, without having any guarantees of returns at all. I'm sure most customers will know that measurements, regardless of how right, exact or fitting they may seem to be, do not always mean that a piece of clothing will fit as expected or wished for - and this comes from me who has always measured and compared everything ever bought from IH before purchasing as pedantically as possible - even before Brexit.
To conclude: As this thread's idea is to suggest where improvement is due or possible, I want to suggest the following: All EU customers should be informed before a purchase has been made that this non-return policy is enforced from now on. This would save time, avoid disappointments and confusions. As a "long-time" customer, I will continue to purchase IH products if and when I can find a retailer that offers that very product I want in my size (e.g. the IHJ-79 is not offered anywhere in Europe, specifically in Denmark or Germany) out of my fondness for quality and for passionately made products. However, as many will agree, purchasing directly from IH UK brings many benefits (asking for specific measurements being only one of them) which cannot be replaced by many/most retailers which is why I'm sad to no longer be able to purchase from IH UK as long as Brexit causes for such unfortunate policies.
Hopefully my post isn't perceived as an "attack" or whatever on IH. It most certainly is not intended to be one. I only intend to emphasise something that I perceive to be a problem and to share my experience with all the other EU customers that may go through a similar experience.
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@cityofdelusion Sorry that it has taken so long to respond….
I am sorry that you feel disappointed and confused about this. So do we. We hate disappointing customers and we hate turning down possible business, we are a business after all.
The issue is, that as a result of Brexit, our EEC business is marginal at best. What really makes it bad is that if we get a return from The EEC, we can’t reclaim the VAT or the Duty that we have paid out on the export on our customer's behalf.
Many businesses in the UK have stopped shipping to The EEC and vica versa. One of my favourite fishing accessories brands based in France and one of my favourite wetsuit companies who distribute from EEC do no business at all with The UK now.
Our decision about whether we will accept a return from EEC is not a blanket approach but based on our view as to the risk of the item being returned. What contributes to this decision is things like the frequency of returns historically from a customer, whether the customer is a first time customer, whether we think the customer knows what they are doing etc. We have had 2 pairs of Wescos returned by one customer that cost us Euro500, we had a bunch of GOOD ART HLYWD returned by another customer, that cost us over Euro700.
Our view is that a selective approach to returns is better for all concerned, after all the customer has to pay for return shipping too, than shutting down the business completely.
The only other viable alternative is that we send items to customers in The EEC with duty and taxes unpaid, then the customer has to have the hassle and expense of sorting that out and paying for it in-country, and if they then return the item, they probably can’t reclaim any of those taxes or duties.
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Thank you, @Giles for taking the time to elaborate the details that go into your decision-making and making a transparent announcement like this for everyone to be informed.
The feeling of security and trust that IH gives through, among other things, the "no quibble" return policy is personally what has made me purchase again and again from IH and only from IH. Now we can all just hope that some day, the return policy will return to normal for us EU customers depending of course on hopefully more positive political and economic developments.
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can I just say, I love the Christmas chocolates.
but is it possible to not send Christmas chocs to tropical countries and countries with summer in dec? maybe lollies might be a good alternative. ones that doesn't melt.
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@louisbosco …maybe @Giles did that one on purpose for all of the Verstappen/Hamilton remarks…
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@louisbosco …maybe @Giles did that one on purpose for all of the Verstappen/Hamilton remarks…
I'll get him back in a couple weeks -
but is it possible to not send Christmas chocs to tropical countries
Nothing to do with the temperature outside the bag, all to do with the
within….. -
@louisbosco you need to snip a corner and squeeze that shit like a gogurt my man.
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but is it possible to not send Christmas chocs to tropical countries
Nothing to do with the temperature outside the bag, all to do with the
within….. bet it was real hot under the collar when max was right behind lewis for that last lap
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@jordanscollected I'd probably would with ice cream. have never tried it with melted chocolate.
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My only improvement suggestion would be for the jeans’ pocket bags - to somehow make them even more indestructible. I carry my keys in my right pocket and also my knife clipped into this pocket and I typically will need to repair holes in this pocket bag long before anything else on the Jean needs any attention. The IH pocket bags are better than brands I’ve worn in the past, so not complaining - just throwing it out there as something to further make them even more “iron”.
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@John:
My only improvement suggestion would be for the jeans’ pocket bags - to somehow make them even more indestructible. I carry my keys in my right pocket and also my knife clipped into this pocket and I typically will need to repair holes in this pocket bag long before anything else on the Jean needs any attention. The IH pocket bags are better than brands I’ve worn in the past, so not complaining - just throwing it out there as something to further make them even more “iron”.
I agree. I think this is the ONLY ‘flaw’ of IH jeans. It has definitely been brought up before. The best solution I have seen is light weight canvas. Amos, at Grease Point Workwear does this and it is amazing. I don’t see how changing the pocket bag material would be much of and issue unless it came down to fitting the material in to the sewing machines..
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This may have already been suggested, but I would like two additional belt loops on my IH jeans. If not two, then at least one more where there are two loops closer together at the center of the back.
I make this suggestion after taking notice of the IH/Division Road collaborations (502 and 602) I own. Both pairs have seven loops. All my other IH jeans have five loops. I like the functionality of the additional loops.
Note, I suspect this wouldn't be done on some of the smaller waist sizes. So if you are looking for a place to start, waist size 34" and up please.
