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Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

Iron Heart - USA

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  • S
    seawolf
    Mod Squad
    Joined: 28 Oct 2011

    I hope San Diego is on your list brother!

    “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

    @zeebeeleather

    last edited by 24 Dec 2017, 11:15 1 Reply Last reply Reply Quote 0
    • M
      Megatron1505
      見習いボス
      Joined: 10 Jul 2011

      I’m sure that can be arranged  😎

      Made in England, clothed in Japan, fed in America and drunk in Belgium !

      last edited by 24 Dec 2017, 11:27 1 Reply Last reply Reply Quote 0
      • B
        Broark
        Joined: 15 Dec 2013

        Congratulations, hopefully I'll get a chance to make it out to LA sometime to check out the setup.  🙂

        last edited by 24 Dec 2017, 12:35 1 Reply Last reply Reply Quote 0
        • D
          Dstauffer
          啓蒙家
          Joined: 24 Apr 2015

          Looking forward to more details. I will say one of the things I have enjoyed about IHUK is getting precise measurements for pieces I am buying. I am assuming this would still happen with a North American location, excited for the change, but I will miss the specialness I feel I get from IHUK…

          You won’t be satisfied until you wear Iron Heart.

          last edited by 24 Dec 2017, 13:16 1 Reply Last reply Reply Quote 0
          • A
            Alex
            IHUK Crew
            Joined: 28 Sept 2009

            ^ Yes, t will be identical in every way from a customer point of view

            You can still buy from IHUK if you like 🙂

            last edited by 24 Dec 2017, 13:37 1 Reply Last reply Reply Quote 0
            • G
              Giles
              IHUK Crew
              Joined: 22 Sept 2009

              You will get the same service.  Think of it as one virtual shop.  We will use the same email management system and the same shop software, any employees in the US will spend time in UK to understand how we do what we do.  UK staff will spend time in the US, making sure that the workflow and how the work is done mirrors what is done currently in the UK.

              We will keep some of the best sellers in the USA, but the majority of the stock will be in the UK (we can't afford to fill another warehouse with over USD500K of inventory  🙂 :))

              This is how things work at the moment.  Let's assume a west coast purchase.

              Order comes in at 14:00 PST (that is 20:00 GMT) on Monday, nothing happens to that order until 09:00 Tuesday when we get in the office.  If questions need to be asked, then it is unlikely that the order will ship until Wednesday.

              And how we envisage:

              Order comes in at 14:00 PST, the customer is immediately contacted.  Issues resolved.  We can then ship Monday if product is the US or Tuesday if it is in the UK.

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 24 Dec 2017, 13:44 1 Reply Last reply Reply Quote 0
              • D
                Dstauffer
                啓蒙家
                Joined: 24 Apr 2015

                Thanks for the reassurance! I know you all will take care of us and you wouldn’t be undertaking such a venture if the world class level of customer service couldn’t stay intact…just me being selfish given how big a part IH plays in my life (obviously nothing compared to you all).

                I’m happy for you all and the growth of IH!

                You won’t be satisfied until you wear Iron Heart.

                last edited by 24 Dec 2017, 13:51 1 Reply Last reply Reply Quote 0
                • G
                  goosehd
                  Mod Squad
                  Joined: 8 Apr 2016

                  I hope that I still can purchase from IH-UK.  The customer service is unbeatable.  I can’t put into words what a pleasure it is dealing with you guys.  Every question answered, every measurement spot on, and the advice and assistance can not be equaled.

                  You guys are the benchmark for customer service!!

                  "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                  last edited by 24 Dec 2017, 13:52 1 Reply Last reply Reply Quote 0
                  • D
                    Dstauffer
                    啓蒙家
                    Joined: 24 Apr 2015

                    ^ from the sounds of it, that is the case…although I am sure they will get some great personalities for the IHUS crew  🙂

                    You won’t be satisfied until you wear Iron Heart.

                    last edited by 24 Dec 2017, 13:57 1 Reply Last reply Reply Quote 0
                    • G
                      Giles
                      IHUK Crew
                      Joined: 22 Sept 2009

                      If we do this right, you won't know where you are buying from.  If it's not seamless, we've screwed up….

                      You can, of course, buy from wherever you want, but I'm hoping that it won't make any difference....

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 24 Dec 2017, 13:59 1 Reply Last reply Reply Quote 0
                      • D
                        Dstauffer
                        啓蒙家
                        Joined: 24 Apr 2015

                        It should be a huge feather in your cap G that you have immediate-gratification-Americans who are saying that even with the option of purchasing from a N. American location, they will still prefer to buy from across the pond….

                        You won’t be satisfied until you wear Iron Heart.

                        last edited by 24 Dec 2017, 14:03 1 Reply Last reply Reply Quote 0
                        • D
                          Dion
                          Joined: 15 Mar 2015

                          I am a bit worried about the Brexit. If it actually happens, will you guys remain in the UK as a second branch or move completely to the US then?

                          last edited by 24 Dec 2017, 14:03 1 Reply Last reply Reply Quote 0
                          • G
                            Giles
                            IHUK Crew
                            Joined: 22 Sept 2009

                            If we have to (and no one know's what will actually happen), we will open up an operation in The EU.  @Madame Buttonfly and I have already scouted locations and have some great options….

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 24 Dec 2017, 14:16 1 Reply Last reply Reply Quote 0
                            • G
                              gaseousclay
                              Joined: 4 Nov 2016

                              I don't suppose you could share a sneak peek of the two lines you're starting? I'm curious if the style of clothing will be similar to what IH is putting out now.

                              Sent from my SPH-L710 using Tapatalk

                              WTB:
                              IHSH-129 size L (blue)
                              IHSH-19

                              last edited by 24 Dec 2017, 14:37 1 Reply Last reply Reply Quote 0
                              • G
                                gaseousclay
                                Joined: 4 Nov 2016

                                Also, any particular reason why you chose LA over other cities? Is LA considered the garment capital of the US?

                                Sent from my SPH-L710 using Tapatalk

                                WTB:
                                IHSH-129 size L (blue)
                                IHSH-19

                                last edited by 24 Dec 2017, 14:39 1 Reply Last reply Reply Quote 0
                                • G
                                  Giles
                                  IHUK Crew
                                  Joined: 22 Sept 2009

                                  You're right, I can't.  🙂 🙂

                                  Because we are taking space in Ken's Factory which is in Long Beach.

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 24 Dec 2017, 14:47 1 Reply Last reply Reply Quote 0
                                  • G
                                    Giles
                                    IHUK Crew
                                    Joined: 22 Sept 2009

                                    Oh wait, we have something we can share.  @Alex please can you find pics of the Iron Heart Racing perforated jacket

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 24 Dec 2017, 14:49 1 Reply Last reply Reply Quote 0
                                    • C
                                      Clint_D
                                      啓蒙家
                                      Joined: 5 Jun 2011

                                      This is definitely some exciting news!  I'll have to put LA back on my vacation radar and try to make it out sooner rather than later!

                                      ATX IH Hoarder

                                      last edited by 24 Dec 2017, 17:34 1 Reply Last reply Reply Quote 0
                                      • S
                                        Snowy
                                        Joined: 15 Jun 2012

                                        Great to see this coming together. This is a huge step. I assume IHR will mostly be stocked in the US if it's aimed at the local market? Really cool to see your hard work over the years of building and establishing scalable process pay off.

                                        last edited by 24 Dec 2017, 22:54 1 Reply Last reply Reply Quote 0
                                        • A
                                          Alex
                                          IHUK Crew
                                          Joined: 28 Sept 2009

                                          last edited by 24 Dec 2017, 23:02 1 Reply Last reply Reply Quote 0
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