• Home
    • Recent
    • Calendar
    • Register
    • Login
    Iron Heart Forum
    Iron Heart Forum

    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    Iron Heart - USA

    News
    42
    138
    34.6k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • seawolfS
      seawolf
      Mod Squad
      Joined:

      I hope San Diego is on your list brother!

      “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

      @zeebeeleather

      last edited by 1 Reply Last reply Reply Quote 0
      • Megatron1505M
        Megatron1505
        見習いボス
        Joined:

        I’m sure that can be arranged  😎

        Made in England, clothed in Japan, fed in America and drunk in Belgium !

        last edited by 1 Reply Last reply Reply Quote 0
        • BroarkB
          Broark
          Joined:

          Congratulations, hopefully I'll get a chance to make it out to LA sometime to check out the setup.  🙂

          last edited by 1 Reply Last reply Reply Quote 0
          • DstaufferD
            Dstauffer
            啓蒙家
            Joined:

            Looking forward to more details. I will say one of the things I have enjoyed about IHUK is getting precise measurements for pieces I am buying. I am assuming this would still happen with a North American location, excited for the change, but I will miss the specialness I feel I get from IHUK…

            You won’t be satisfied until you wear Iron Heart.

            last edited by 1 Reply Last reply Reply Quote 0
            • AlexA
              Alex
              IHUK Crew
              Joined:

              ^ Yes, t will be identical in every way from a customer point of view

              You can still buy from IHUK if you like 🙂

              last edited by 1 Reply Last reply Reply Quote 0
              • GilesG
                Giles
                IHUK Crew
                Joined:

                You will get the same service.  Think of it as one virtual shop.  We will use the same email management system and the same shop software, any employees in the US will spend time in UK to understand how we do what we do.  UK staff will spend time in the US, making sure that the workflow and how the work is done mirrors what is done currently in the UK.

                We will keep some of the best sellers in the USA, but the majority of the stock will be in the UK (we can't afford to fill another warehouse with over USD500K of inventory  🙂 :))

                This is how things work at the moment.  Let's assume a west coast purchase.

                Order comes in at 14:00 PST (that is 20:00 GMT) on Monday, nothing happens to that order until 09:00 Tuesday when we get in the office.  If questions need to be asked, then it is unlikely that the order will ship until Wednesday.

                And how we envisage:

                Order comes in at 14:00 PST, the customer is immediately contacted.  Issues resolved.  We can then ship Monday if product is the US or Tuesday if it is in the UK.

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 1 Reply Last reply Reply Quote 0
                • DstaufferD
                  Dstauffer
                  啓蒙家
                  Joined:

                  Thanks for the reassurance! I know you all will take care of us and you wouldn’t be undertaking such a venture if the world class level of customer service couldn’t stay intact…just me being selfish given how big a part IH plays in my life (obviously nothing compared to you all).

                  I’m happy for you all and the growth of IH!

                  You won’t be satisfied until you wear Iron Heart.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • goosehdG
                    goosehd
                    Mod Squad
                    Joined:

                    I hope that I still can purchase from IH-UK.  The customer service is unbeatable.  I can’t put into words what a pleasure it is dealing with you guys.  Every question answered, every measurement spot on, and the advice and assistance can not be equaled.

                    You guys are the benchmark for customer service!!

                    "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                    last edited by 1 Reply Last reply Reply Quote 0
                    • DstaufferD
                      Dstauffer
                      啓蒙家
                      Joined:

                      ^ from the sounds of it, that is the case…although I am sure they will get some great personalities for the IHUS crew  🙂

                      You won’t be satisfied until you wear Iron Heart.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        If we do this right, you won't know where you are buying from.  If it's not seamless, we've screwed up….

                        You can, of course, buy from wherever you want, but I'm hoping that it won't make any difference....

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • DstaufferD
                          Dstauffer
                          啓蒙家
                          Joined:

                          It should be a huge feather in your cap G that you have immediate-gratification-Americans who are saying that even with the option of purchasing from a N. American location, they will still prefer to buy from across the pond….

                          You won’t be satisfied until you wear Iron Heart.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • DionD
                            Dion
                            Joined:

                            I am a bit worried about the Brexit. If it actually happens, will you guys remain in the UK as a second branch or move completely to the US then?

                            last edited by 1 Reply Last reply Reply Quote 0
                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              If we have to (and no one know's what will actually happen), we will open up an operation in The EU.  @Madame Buttonfly and I have already scouted locations and have some great options….

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                              last edited by 1 Reply Last reply Reply Quote 0
                              • gaseousclayG
                                gaseousclay
                                Joined:

                                I don't suppose you could share a sneak peek of the two lines you're starting? I'm curious if the style of clothing will be similar to what IH is putting out now.

                                Sent from my SPH-L710 using Tapatalk

                                WTB:
                                IHSH-129 size L (blue)
                                IHSH-19

                                last edited by 1 Reply Last reply Reply Quote 0
                                • gaseousclayG
                                  gaseousclay
                                  Joined:

                                  Also, any particular reason why you chose LA over other cities? Is LA considered the garment capital of the US?

                                  Sent from my SPH-L710 using Tapatalk

                                  WTB:
                                  IHSH-129 size L (blue)
                                  IHSH-19

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    You're right, I can't.  🙂 🙂

                                    Because we are taking space in Ken's Factory which is in Long Beach.

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • GilesG
                                      Giles
                                      IHUK Crew
                                      Joined:

                                      Oh wait, we have something we can share.  @Alex please can you find pics of the Iron Heart Racing perforated jacket

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Clint_DC
                                        Clint_D
                                        啓蒙家
                                        Joined:

                                        This is definitely some exciting news!  I'll have to put LA back on my vacation radar and try to make it out sooner rather than later!

                                        ATX IH Hoarder

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • S
                                          Snowy
                                          Joined:

                                          Great to see this coming together. This is a huge step. I assume IHR will mostly be stocked in the US if it's aimed at the local market? Really cool to see your hard work over the years of building and establishing scalable process pay off.

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • AlexA
                                            Alex
                                            IHUK Crew
                                            Joined:

                                            last edited by 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Copyright Iron Heart 2022.