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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Iron Heart - USA

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  • G
    Giles
    IHUK Crew
    Joined: 22 Sept 2009

    Oh, and LA is half way to here for me….. 🙂 🙂 🙂 🙂

    https://www.ironheart.co.uk/forum/index.php?topic=10929.0

    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

    last edited by 24 Dec 2017, 09:14 1 Reply Last reply Reply Quote 0
    • S
      seawolf
      Mod Squad
      Joined: 28 Oct 2011

      Great news for all of us in North America, and even better news for those of us in SoCal!

      Congrats on this big step 🙂 I know it'll be a challenge, but you guys are more than equipped to handle it. Looking forward to seeing the IHUK crew a bit more now, as I'm sure you'll be out on the west coast more often.

      “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

      @zeebeeleather

      last edited by 24 Dec 2017, 09:16 1 Reply Last reply Reply Quote 0
      • M
        madmoses
        Joined: 19 Mar 2017

        This is more reason for me to finally make a trip to Cali!

        What would Jesus wear?

        last edited by 24 Dec 2017, 09:23 1 Reply Last reply Reply Quote 0
        • M
          Megatron1505
          見習いボス
          Joined: 10 Jul 2011

          Somewhere else to add for me to visit in August  😉

          Made in England, clothed in Japan, fed in America and drunk in Belgium !

          last edited by 24 Dec 2017, 10:31 1 Reply Last reply Reply Quote 0
          • S
            seawolf
            Mod Squad
            Joined: 28 Oct 2011

            I hope San Diego is on your list brother!

            “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

            @zeebeeleather

            last edited by 24 Dec 2017, 11:15 1 Reply Last reply Reply Quote 0
            • M
              Megatron1505
              見習いボス
              Joined: 10 Jul 2011

              I’m sure that can be arranged  😎

              Made in England, clothed in Japan, fed in America and drunk in Belgium !

              last edited by 24 Dec 2017, 11:27 1 Reply Last reply Reply Quote 0
              • B
                Broark
                Joined: 15 Dec 2013

                Congratulations, hopefully I'll get a chance to make it out to LA sometime to check out the setup.  🙂

                last edited by 24 Dec 2017, 12:35 1 Reply Last reply Reply Quote 0
                • D
                  Dstauffer
                  啓蒙家
                  Joined: 24 Apr 2015

                  Looking forward to more details. I will say one of the things I have enjoyed about IHUK is getting precise measurements for pieces I am buying. I am assuming this would still happen with a North American location, excited for the change, but I will miss the specialness I feel I get from IHUK…

                  You won’t be satisfied until you wear Iron Heart.

                  last edited by 24 Dec 2017, 13:16 1 Reply Last reply Reply Quote 0
                  • A
                    Alex
                    IHUK Crew
                    Joined: 28 Sept 2009

                    ^ Yes, t will be identical in every way from a customer point of view

                    You can still buy from IHUK if you like 🙂

                    last edited by 24 Dec 2017, 13:37 1 Reply Last reply Reply Quote 0
                    • G
                      Giles
                      IHUK Crew
                      Joined: 22 Sept 2009

                      You will get the same service.  Think of it as one virtual shop.  We will use the same email management system and the same shop software, any employees in the US will spend time in UK to understand how we do what we do.  UK staff will spend time in the US, making sure that the workflow and how the work is done mirrors what is done currently in the UK.

                      We will keep some of the best sellers in the USA, but the majority of the stock will be in the UK (we can't afford to fill another warehouse with over USD500K of inventory  🙂 :))

                      This is how things work at the moment.  Let's assume a west coast purchase.

                      Order comes in at 14:00 PST (that is 20:00 GMT) on Monday, nothing happens to that order until 09:00 Tuesday when we get in the office.  If questions need to be asked, then it is unlikely that the order will ship until Wednesday.

                      And how we envisage:

                      Order comes in at 14:00 PST, the customer is immediately contacted.  Issues resolved.  We can then ship Monday if product is the US or Tuesday if it is in the UK.

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 24 Dec 2017, 13:44 1 Reply Last reply Reply Quote 0
                      • D
                        Dstauffer
                        啓蒙家
                        Joined: 24 Apr 2015

                        Thanks for the reassurance! I know you all will take care of us and you wouldn’t be undertaking such a venture if the world class level of customer service couldn’t stay intact…just me being selfish given how big a part IH plays in my life (obviously nothing compared to you all).

                        I’m happy for you all and the growth of IH!

                        You won’t be satisfied until you wear Iron Heart.

                        last edited by 24 Dec 2017, 13:51 1 Reply Last reply Reply Quote 0
                        • G
                          goosehd
                          Mod Squad
                          Joined: 8 Apr 2016

                          I hope that I still can purchase from IH-UK.  The customer service is unbeatable.  I can’t put into words what a pleasure it is dealing with you guys.  Every question answered, every measurement spot on, and the advice and assistance can not be equaled.

                          You guys are the benchmark for customer service!!

                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                          last edited by 24 Dec 2017, 13:52 1 Reply Last reply Reply Quote 0
                          • D
                            Dstauffer
                            啓蒙家
                            Joined: 24 Apr 2015

                            ^ from the sounds of it, that is the case…although I am sure they will get some great personalities for the IHUS crew  🙂

                            You won’t be satisfied until you wear Iron Heart.

                            last edited by 24 Dec 2017, 13:57 1 Reply Last reply Reply Quote 0
                            • G
                              Giles
                              IHUK Crew
                              Joined: 22 Sept 2009

                              If we do this right, you won't know where you are buying from.  If it's not seamless, we've screwed up….

                              You can, of course, buy from wherever you want, but I'm hoping that it won't make any difference....

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                              last edited by 24 Dec 2017, 13:59 1 Reply Last reply Reply Quote 0
                              • D
                                Dstauffer
                                啓蒙家
                                Joined: 24 Apr 2015

                                It should be a huge feather in your cap G that you have immediate-gratification-Americans who are saying that even with the option of purchasing from a N. American location, they will still prefer to buy from across the pond….

                                You won’t be satisfied until you wear Iron Heart.

                                last edited by 24 Dec 2017, 14:03 1 Reply Last reply Reply Quote 0
                                • D
                                  Dion
                                  Joined: 15 Mar 2015

                                  I am a bit worried about the Brexit. If it actually happens, will you guys remain in the UK as a second branch or move completely to the US then?

                                  last edited by 24 Dec 2017, 14:03 1 Reply Last reply Reply Quote 0
                                  • G
                                    Giles
                                    IHUK Crew
                                    Joined: 22 Sept 2009

                                    If we have to (and no one know's what will actually happen), we will open up an operation in The EU.  @Madame Buttonfly and I have already scouted locations and have some great options….

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 24 Dec 2017, 14:16 1 Reply Last reply Reply Quote 0
                                    • G
                                      gaseousclay
                                      Joined: 4 Nov 2016

                                      I don't suppose you could share a sneak peek of the two lines you're starting? I'm curious if the style of clothing will be similar to what IH is putting out now.

                                      Sent from my SPH-L710 using Tapatalk

                                      WTB:
                                      IHSH-129 size L (blue)
                                      IHSH-19

                                      last edited by 24 Dec 2017, 14:37 1 Reply Last reply Reply Quote 0
                                      • G
                                        gaseousclay
                                        Joined: 4 Nov 2016

                                        Also, any particular reason why you chose LA over other cities? Is LA considered the garment capital of the US?

                                        Sent from my SPH-L710 using Tapatalk

                                        WTB:
                                        IHSH-129 size L (blue)
                                        IHSH-19

                                        last edited by 24 Dec 2017, 14:39 1 Reply Last reply Reply Quote 0
                                        • G
                                          Giles
                                          IHUK Crew
                                          Joined: 22 Sept 2009

                                          You're right, I can't.  🙂 🙂

                                          Because we are taking space in Ken's Factory which is in Long Beach.

                                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                          last edited by 24 Dec 2017, 14:47 1 Reply Last reply Reply Quote 0
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