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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Iron Heart - USA

News
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  • M
    madmoses
    Joined: 19 Mar 2017

    This is more reason for me to finally make a trip to Cali!

    What would Jesus wear?

    last edited by 24 Dec 2017, 09:23 1 Reply Last reply Reply Quote 0
    • M
      Megatron1505
      見習いボス
      Joined: 10 Jul 2011

      Somewhere else to add for me to visit in August  😉

      Made in England, clothed in Japan, fed in America and drunk in Belgium !

      last edited by 24 Dec 2017, 10:31 1 Reply Last reply Reply Quote 0
      • S
        seawolf
        Mod Squad
        Joined: 28 Oct 2011

        I hope San Diego is on your list brother!

        “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

        @zeebeeleather

        last edited by 24 Dec 2017, 11:15 1 Reply Last reply Reply Quote 0
        • M
          Megatron1505
          見習いボス
          Joined: 10 Jul 2011

          I’m sure that can be arranged  😎

          Made in England, clothed in Japan, fed in America and drunk in Belgium !

          last edited by 24 Dec 2017, 11:27 1 Reply Last reply Reply Quote 0
          • B
            Broark
            Joined: 15 Dec 2013

            Congratulations, hopefully I'll get a chance to make it out to LA sometime to check out the setup.  🙂

            last edited by 24 Dec 2017, 12:35 1 Reply Last reply Reply Quote 0
            • D
              Dstauffer
              啓蒙家
              Joined: 24 Apr 2015

              Looking forward to more details. I will say one of the things I have enjoyed about IHUK is getting precise measurements for pieces I am buying. I am assuming this would still happen with a North American location, excited for the change, but I will miss the specialness I feel I get from IHUK…

              You won’t be satisfied until you wear Iron Heart.

              last edited by 24 Dec 2017, 13:16 1 Reply Last reply Reply Quote 0
              • A
                Alex
                IHUK Crew
                Joined: 28 Sept 2009

                ^ Yes, t will be identical in every way from a customer point of view

                You can still buy from IHUK if you like 🙂

                last edited by 24 Dec 2017, 13:37 1 Reply Last reply Reply Quote 0
                • G
                  Giles
                  IHUK Crew
                  Joined: 22 Sept 2009

                  You will get the same service.  Think of it as one virtual shop.  We will use the same email management system and the same shop software, any employees in the US will spend time in UK to understand how we do what we do.  UK staff will spend time in the US, making sure that the workflow and how the work is done mirrors what is done currently in the UK.

                  We will keep some of the best sellers in the USA, but the majority of the stock will be in the UK (we can't afford to fill another warehouse with over USD500K of inventory  🙂 :))

                  This is how things work at the moment.  Let's assume a west coast purchase.

                  Order comes in at 14:00 PST (that is 20:00 GMT) on Monday, nothing happens to that order until 09:00 Tuesday when we get in the office.  If questions need to be asked, then it is unlikely that the order will ship until Wednesday.

                  And how we envisage:

                  Order comes in at 14:00 PST, the customer is immediately contacted.  Issues resolved.  We can then ship Monday if product is the US or Tuesday if it is in the UK.

                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                  last edited by 24 Dec 2017, 13:44 1 Reply Last reply Reply Quote 0
                  • D
                    Dstauffer
                    啓蒙家
                    Joined: 24 Apr 2015

                    Thanks for the reassurance! I know you all will take care of us and you wouldn’t be undertaking such a venture if the world class level of customer service couldn’t stay intact…just me being selfish given how big a part IH plays in my life (obviously nothing compared to you all).

                    I’m happy for you all and the growth of IH!

                    You won’t be satisfied until you wear Iron Heart.

                    last edited by 24 Dec 2017, 13:51 1 Reply Last reply Reply Quote 0
                    • G
                      goosehd
                      Mod Squad
                      Joined: 8 Apr 2016

                      I hope that I still can purchase from IH-UK.  The customer service is unbeatable.  I can’t put into words what a pleasure it is dealing with you guys.  Every question answered, every measurement spot on, and the advice and assistance can not be equaled.

                      You guys are the benchmark for customer service!!

                      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                      last edited by 24 Dec 2017, 13:52 1 Reply Last reply Reply Quote 0
                      • D
                        Dstauffer
                        啓蒙家
                        Joined: 24 Apr 2015

                        ^ from the sounds of it, that is the case…although I am sure they will get some great personalities for the IHUS crew  🙂

                        You won’t be satisfied until you wear Iron Heart.

                        last edited by 24 Dec 2017, 13:57 1 Reply Last reply Reply Quote 0
                        • G
                          Giles
                          IHUK Crew
                          Joined: 22 Sept 2009

                          If we do this right, you won't know where you are buying from.  If it's not seamless, we've screwed up….

                          You can, of course, buy from wherever you want, but I'm hoping that it won't make any difference....

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 24 Dec 2017, 13:59 1 Reply Last reply Reply Quote 0
                          • D
                            Dstauffer
                            啓蒙家
                            Joined: 24 Apr 2015

                            It should be a huge feather in your cap G that you have immediate-gratification-Americans who are saying that even with the option of purchasing from a N. American location, they will still prefer to buy from across the pond….

                            You won’t be satisfied until you wear Iron Heart.

                            last edited by 24 Dec 2017, 14:03 1 Reply Last reply Reply Quote 0
                            • D
                              Dion
                              Joined: 15 Mar 2015

                              I am a bit worried about the Brexit. If it actually happens, will you guys remain in the UK as a second branch or move completely to the US then?

                              last edited by 24 Dec 2017, 14:03 1 Reply Last reply Reply Quote 0
                              • G
                                Giles
                                IHUK Crew
                                Joined: 22 Sept 2009

                                If we have to (and no one know's what will actually happen), we will open up an operation in The EU.  @Madame Buttonfly and I have already scouted locations and have some great options….

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 24 Dec 2017, 14:16 1 Reply Last reply Reply Quote 0
                                • G
                                  gaseousclay
                                  Joined: 4 Nov 2016

                                  I don't suppose you could share a sneak peek of the two lines you're starting? I'm curious if the style of clothing will be similar to what IH is putting out now.

                                  Sent from my SPH-L710 using Tapatalk

                                  WTB:
                                  IHSH-129 size L (blue)
                                  IHSH-19

                                  last edited by 24 Dec 2017, 14:37 1 Reply Last reply Reply Quote 0
                                  • G
                                    gaseousclay
                                    Joined: 4 Nov 2016

                                    Also, any particular reason why you chose LA over other cities? Is LA considered the garment capital of the US?

                                    Sent from my SPH-L710 using Tapatalk

                                    WTB:
                                    IHSH-129 size L (blue)
                                    IHSH-19

                                    last edited by 24 Dec 2017, 14:39 1 Reply Last reply Reply Quote 0
                                    • G
                                      Giles
                                      IHUK Crew
                                      Joined: 22 Sept 2009

                                      You're right, I can't.  🙂 🙂

                                      Because we are taking space in Ken's Factory which is in Long Beach.

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                      last edited by 24 Dec 2017, 14:47 1 Reply Last reply Reply Quote 0
                                      • G
                                        Giles
                                        IHUK Crew
                                        Joined: 22 Sept 2009

                                        Oh wait, we have something we can share.  @Alex please can you find pics of the Iron Heart Racing perforated jacket

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 24 Dec 2017, 14:49 1 Reply Last reply Reply Quote 0
                                        • C
                                          Clint_D
                                          啓蒙家
                                          Joined: 5 Jun 2011

                                          This is definitely some exciting news!  I'll have to put LA back on my vacation radar and try to make it out sooner rather than later!

                                          ATX IH Hoarder

                                          last edited by 24 Dec 2017, 17:34 1 Reply Last reply Reply Quote 0
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