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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

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    • dylantbmayesD
      dylantbmayes
      Joined:

      Never had an issue with UPS (or any courier service for that matter) until I tried shipping something today…

      Local UPS in Adelaide has closed!

      INSTAGRAM: @DYLANTBMAYES | FACEBOOK.COM/DYLANTBMAYES

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        UPS MyChoice

        Recently a customer used UPS MyChoice to change a "signed for" delivery to "no signature required" delivery.  The parcel was dropped at his front door and subsequently went missing.  He made a claim for non-receipt and I spent ages trying to make PayPal understand the sequence of events.

        Their position, you shipped it, he did not get it, your responsibility, you pay.

        My position, I shipped it "signed for", he unilaterally changed that, it went missing, not my liability.

        Originally they found against me and charged me £14 in addition to the sale amount (about £200) for the privilege.  I appealed and won, but it took a shit ton of effort work and emails

        Just be aware, that if you do use UPS MyChoice, that you are signing up to this:

        By selecting the Authorised Shipment Release service, you authorise UPS to release packages
        addressed to you at your address when no one is present to receive the delivery. UPS will only make
        one delivery attempt and will not obtain a signature upon delivery. A UPS delivery record constitutes
        conclusive proof of delivery and, by selecting the Authorised Shipment Release service, you will be
        asked and are required to accept responsibility for any loss or damage to the package after it has been
        released at the address. UPS retains sole and unlimited discretion to honour your Authorised
        Shipment Release request (and may not do so, for example, due to delivery conditions such as
        adverse weather or safety).

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • madmondayM
          madmonday
          Raw and Unwashed
          Joined:

          I've had a similar instance occur, except UPS delivered my parcel to a different/wrong/ incorrect address & because I choose to waive the signature they wanted to hold me liable for the delivery to the incorrect address.

          I explained to UPS I can not be liable for an item delivered to a wrong address and made UPS provide the GPS  used to show where the item was delivered. I was then told by UPS I can not file a claim since I wasn't the shipper so I contacted the shipper & was told they do not insure & since I waived signature I was again out of luck.

          I thought that was again a trash response so I filed a claim with my bank & advised of what happened outlining that the error was made by UPS delivering my item to an incorrect address.  As a customer if I make a purchase & the shipper doesn't insure the item I shouldn't & will not accept responsibility if there is a problem with the shipment being delivered to an incorrect address.

          Guess we are going to have to agree to disagree on this, although your line of events don't exactly match with mine.

          In addition it would be great if customers could add insurance to their purchases to protect themselves in the event of a mishap with the shipping agent if they want to waive signature.

          head high, middle finger higher

          last edited by 1 Reply Last reply Reply Quote 0
          • DstaufferD
            Dstauffer
            啓蒙家
            Joined:

            It seems reasonable that if you waive the "signature" you are doing so at your own risk. In my opinion liability on the part of the shipper ends when the package is taken by UPS and liability ends for UPS when they deliver to the correct address…..My preference is to have the package held at a UPS access point to be picked up at my convenience. This ensures it's safety and also allows me to pick up on my schedule.

            You won’t be satisfied until you wear Iron Heart.

            last edited by 1 Reply Last reply Reply Quote 0
            • J
              Jett129
              見習いボス
              Joined:

              I think your idea might be the best/safest compromise. The last couple of times I removed the signature requirement I ended up being home. Go figure. I was aware of the fact that if anything happened to my package it was on me.

              last edited by 1 Reply Last reply Reply Quote 0
              • BloodnThunderB
                BloodnThunder
                Raw and Unwashed
                Joined:

                Agreed with @Dstauffer, the retailers responsibility/liability ends when they have dropped off the package with a correct address on the label.  UPS screwing up the delivery location in Monday's circumstance is totally different and is their fault.

                It's ridiculous that someone would file a 'fraud' claim because they changed shipping instructions and ended up having their package stolen.

                IG: Shadesofindig0

                last edited by 1 Reply Last reply Reply Quote 0
                • Madame ButtonflyM
                  Madame Buttonfly
                  IHUK Crew
                  Joined:

                  IMPORTANT UPDATE ON UK SHIPPING

                  Please note you now have a choice of shipping within the UK:

                  DEFAULT will be UPS

                  ALTERNATE will be DPD Local

                  Both are next working day (for most of UK), signed-for delivery.  We've made UPS the default because it's a little less expensive (for us).  But if you prefer DPD Local then please tick that option, and we'll happily use them instead (and we particularly like our local DPD agent, Paddy - so we want to make sure he still gets plenty of business!)

                  😉

                  AKA Mrs G

                  last edited by 1 Reply Last reply Reply Quote 0
                  • SeulS
                    Seul
                    Joined:

                    That reminds me of my favourite joke in the world…

                    "What's Irish and stays out all night?.."
                    "Patty O' Furniture"

                    I'm not even apologising - y'all know I'm an idiot.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Mild7M
                      Mild7
                      Joined:

                      ^ That's a pisser [emoji24]

                      last edited by 1 Reply Last reply Reply Quote 0
                      • Madame ButtonflyM
                        Madame Buttonfly
                        IHUK Crew
                        Joined:

                        @Seul:

                        "What's Irish and stays out all night?.."
                        "Patty O' Furniture"

                        Groan… you'd get on well with my brother (loves beer and very corny jokes)  😃

                        AKA Mrs G

                        last edited by 1 Reply Last reply Reply Quote 0
                        • spitfiredealerS
                          spitfiredealer
                          Raw and Unwashed
                          Joined:

                          Is there a way to tell UPS you want your delivery left in a safe place?

                          Sent from my iPhone using Tapatalk

                          last edited by 1 Reply Last reply Reply Quote 0
                          • GilesG
                            Giles
                            IHUK Crew
                            Joined:

                            I think only if you have "MyUPS" @Alex ?

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 1 Reply Last reply Reply Quote 0
                            • AlexA
                              Alex
                              IHUK Crew
                              Joined:

                              Ill call them and try, @spitfiredealer what safe place? PM me

                              last edited by 1 Reply Last reply Reply Quote 0
                              • spitfiredealerS
                                spitfiredealer
                                Raw and Unwashed
                                Joined:

                                It’s cool Alex I left a note for him. Cheers though

                                Sent from my iPhone using Tapatalk

                                last edited by 1 Reply Last reply Reply Quote 0
                                • M
                                  Maynard Friedman
                                  Joined:

                                  ^^^^^^^ Love that joke @Seul  😃

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • Signal11S
                                    Signal11
                                    Raw and Unwashed
                                    Joined:

                                    On average deliveries are pretty fast. Both UPS and DHL in 2 days. Sometimes even within 24 hours.

                                    Not this time though. IH sent Wednesday, delivery scheduled by UPS for Friday. Friday they reschedule to Monday. Monday they reschedule to Tuesday…  Lets see what happens tomorrow ::)

                                    Having no destination, I’m never lost.

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • rocketR
                                      rocket
                                      Joined:

                                      I know that UPS have some man power issues in Germany, might be the same in NL…  hope you got it...

                                      rocketrocksrox 🤙🏼🤙🏾

                                      It's all humbug, like everywhere
                                      R.I.P. Geo

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Signal11S
                                        Signal11
                                        Raw and Unwashed
                                        Joined:

                                        Arrived today. IHG-015. Great little piece 🙂
                                        It was such a small package I was afraid they lost it…

                                        Having no destination, I’m never lost.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • ROmanR
                                          ROman
                                          Haraki san Prodigy
                                          Joined:

                                          I have to say, I have used FedEx for years through work with minimal problems. My new praise is that I placed an order Sunday evening, got the usual thank you, and your order has shipped on Monday. Unfortunately I wasn't home but FedEx attempted a 1030AM delivery Tuesday AM. The is record shipping. I love it…. 😉

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • louisboscoL
                                            louisbosco
                                            啓蒙家
                                            Joined:

                                            @Alex:

                                            We started to use FedEx as they guarantee next working day anywhere in the States. We can manually take signature requirements off, so I am sure they would then leave it at your door - obviously this is down to you in trusting your neighbours…!

                                            how's this with rest of the world (Perth/ Australia)? i stuck with UPS as they've been proven good but i recently saw the new fedex with my current orders and wonder how they might perform..

                                            "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                            • Harvey Specter
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