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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • Mild7M
      Mild7
      Joined:

      ^ That's a pisser [emoji24]

      last edited by 1 Reply Last reply Reply Quote 0
      • Madame ButtonflyM
        Madame Buttonfly
        IHUK Crew
        Joined:

        @Seul:

        "What's Irish and stays out all night?.."
        "Patty O' Furniture"

        Groan… you'd get on well with my brother (loves beer and very corny jokes)  😃

        AKA Mrs G

        last edited by 1 Reply Last reply Reply Quote 0
        • spitfiredealerS
          spitfiredealer
          Raw and Unwashed
          Joined:

          Is there a way to tell UPS you want your delivery left in a safe place?

          Sent from my iPhone using Tapatalk

          last edited by 1 Reply Last reply Reply Quote 0
          • GilesG
            Giles
            IHUK Crew
            Joined:

            I think only if you have "MyUPS" @Alex ?

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 1 Reply Last reply Reply Quote 0
            • AlexA
              Alex
              IHUK Crew
              Joined:

              Ill call them and try, @spitfiredealer what safe place? PM me

              last edited by 1 Reply Last reply Reply Quote 0
              • spitfiredealerS
                spitfiredealer
                Raw and Unwashed
                Joined:

                It’s cool Alex I left a note for him. Cheers though

                Sent from my iPhone using Tapatalk

                last edited by 1 Reply Last reply Reply Quote 0
                • M
                  Maynard Friedman
                  Joined:

                  ^^^^^^^ Love that joke @Seul  😃

                  last edited by 1 Reply Last reply Reply Quote 0
                  • Signal11S
                    Signal11
                    Raw and Unwashed
                    Joined:

                    On average deliveries are pretty fast. Both UPS and DHL in 2 days. Sometimes even within 24 hours.

                    Not this time though. IH sent Wednesday, delivery scheduled by UPS for Friday. Friday they reschedule to Monday. Monday they reschedule to Tuesday…  Lets see what happens tomorrow ::)

                    Having no destination, I’m never lost.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • rocketR
                      rocket
                      Joined:

                      I know that UPS have some man power issues in Germany, might be the same in NL…  hope you got it...

                      rocketrocksrox 🤙🏼🤙🏾

                      It's all humbug, like everywhere
                      R.I.P. Geo

                      last edited by 1 Reply Last reply Reply Quote 0
                      • Signal11S
                        Signal11
                        Raw and Unwashed
                        Joined:

                        Arrived today. IHG-015. Great little piece 🙂
                        It was such a small package I was afraid they lost it…

                        Having no destination, I’m never lost.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • ROmanR
                          ROman
                          Haraki san Prodigy
                          Joined:

                          I have to say, I have used FedEx for years through work with minimal problems. My new praise is that I placed an order Sunday evening, got the usual thank you, and your order has shipped on Monday. Unfortunately I wasn't home but FedEx attempted a 1030AM delivery Tuesday AM. The is record shipping. I love it…. 😉

                          last edited by 1 Reply Last reply Reply Quote 0
                          • louisboscoL
                            louisbosco
                            啓蒙家
                            Joined:

                            @Alex:

                            We started to use FedEx as they guarantee next working day anywhere in the States. We can manually take signature requirements off, so I am sure they would then leave it at your door - obviously this is down to you in trusting your neighbours…!

                            how's this with rest of the world (Perth/ Australia)? i stuck with UPS as they've been proven good but i recently saw the new fedex with my current orders and wonder how they might perform..

                            "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                            • Harvey Specter
                            last edited by 1 Reply Last reply Reply Quote 0
                            • AlexA
                              Alex
                              IHUK Crew
                              Joined:

                              Let us know when you try it out  🙂

                              last edited by 1 Reply Last reply Reply Quote 0
                              • louisboscoL
                                louisbosco
                                啓蒙家
                                Joined:

                                i hope i get the chance to. was gonna do it for the green UHF but decided not to.

                                the next item on my list is the ombre and i'll probably leave that in the uk to pick it up when i'm there..  😞

                                "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                • Harvey Specter
                                last edited by 1 Reply Last reply Reply Quote 0
                                • B
                                  boombasstic
                                  Raw and Unwashed
                                  Joined:

                                  hi,
                                  I would like to know if there are customs fees for a shipment to France?  ::)

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • AlexA
                                    Alex
                                    IHUK Crew
                                    Joined:

                                    @boombasstic:

                                    hi,
                                    I would like to know if there are customs fees for a shipment to France?  ::)

                                    No, you will not be charged customs

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • DionD
                                      Dion
                                      Joined:

                                      I'd like to use the UPS return option from the shop. Do I receive the shipping label instantly or do you guys have to process it first? My package (length x width x height ~ 48 x 36 x 12 cm] is already packed or do I have to consider certain dimensions?

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • C
                                        Chô7
                                        Joined:

                                        @boombasstic:

                                        hi,
                                        I would like to know if there are customs fees for a shipment to France?  ::)

                                        Hey boombasstic, if you are ordering within EU, there are no extra customs fees

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • GilesG
                                          Giles
                                          IHUK Crew
                                          Joined:

                                          We process it.  Should we reword this bullet, we tried to make it as clear as possible?

                                          "We will process the return shipment within 1 working day (Monday to Friday) and you will subsequently receive an email from UPS with link to print shipping label and further instructions"

                                          Within reason, dimensions are fine, but especially if you are shipping from outside EU (though, I know you are not), please don't waste internal space.  All couriers charge the higher of actual weight or "dimensional weight":

                                          https://en.m.wikipedia.org/wiki/Dimensional_weight

                                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • DionD
                                            Dion
                                            Joined:

                                            Okay, thanks. I just read it the way you will process the returned package within one working day and one receives the label subsequently after ordering (=immediately). That's why I've asked. If you do decide to reword then maybe something along the line of

                                            "We will process the return shipment request/order within 1 working day (Monday to Friday) and you will subsequently receive an email from UPS with a ink to print return shipping label and further instructions"

                                            last edited by 1 Reply Last reply Reply Quote 0
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