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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • spitfiredealerS
      spitfiredealer
      Raw and Unwashed
      Joined:

      Is there a way to tell UPS you want your delivery left in a safe place?

      Sent from my iPhone using Tapatalk

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        I think only if you have "MyUPS" @Alex ?

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • AlexA
          Alex
          IHUK Crew
          Joined:

          Ill call them and try, @spitfiredealer what safe place? PM me

          last edited by 1 Reply Last reply Reply Quote 0
          • spitfiredealerS
            spitfiredealer
            Raw and Unwashed
            Joined:

            It’s cool Alex I left a note for him. Cheers though

            Sent from my iPhone using Tapatalk

            last edited by 1 Reply Last reply Reply Quote 0
            • M
              Maynard Friedman
              Joined:

              ^^^^^^^ Love that joke @Seul  😃

              last edited by 1 Reply Last reply Reply Quote 0
              • Signal11S
                Signal11
                Raw and Unwashed
                Joined:

                On average deliveries are pretty fast. Both UPS and DHL in 2 days. Sometimes even within 24 hours.

                Not this time though. IH sent Wednesday, delivery scheduled by UPS for Friday. Friday they reschedule to Monday. Monday they reschedule to Tuesday…  Lets see what happens tomorrow ::)

                Having no destination, I’m never lost.

                last edited by 1 Reply Last reply Reply Quote 0
                • rocketR
                  rocket
                  Joined:

                  I know that UPS have some man power issues in Germany, might be the same in NL…  hope you got it...

                  rocketrocksrox 🤙🏼🤙🏾

                  It's all humbug, like everywhere
                  R.I.P. Geo

                  last edited by 1 Reply Last reply Reply Quote 0
                  • Signal11S
                    Signal11
                    Raw and Unwashed
                    Joined:

                    Arrived today. IHG-015. Great little piece 🙂
                    It was such a small package I was afraid they lost it…

                    Having no destination, I’m never lost.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • ROmanR
                      ROman
                      Haraki san Prodigy
                      Joined:

                      I have to say, I have used FedEx for years through work with minimal problems. My new praise is that I placed an order Sunday evening, got the usual thank you, and your order has shipped on Monday. Unfortunately I wasn't home but FedEx attempted a 1030AM delivery Tuesday AM. The is record shipping. I love it…. 😉

                      last edited by 1 Reply Last reply Reply Quote 0
                      • louisboscoL
                        louisbosco
                        啓蒙家
                        Joined:

                        @Alex:

                        We started to use FedEx as they guarantee next working day anywhere in the States. We can manually take signature requirements off, so I am sure they would then leave it at your door - obviously this is down to you in trusting your neighbours…!

                        how's this with rest of the world (Perth/ Australia)? i stuck with UPS as they've been proven good but i recently saw the new fedex with my current orders and wonder how they might perform..

                        "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                        • Harvey Specter
                        last edited by 1 Reply Last reply Reply Quote 0
                        • AlexA
                          Alex
                          IHUK Crew
                          Joined:

                          Let us know when you try it out  🙂

                          last edited by 1 Reply Last reply Reply Quote 0
                          • louisboscoL
                            louisbosco
                            啓蒙家
                            Joined:

                            i hope i get the chance to. was gonna do it for the green UHF but decided not to.

                            the next item on my list is the ombre and i'll probably leave that in the uk to pick it up when i'm there..  😞

                            "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                            • Harvey Specter
                            last edited by 1 Reply Last reply Reply Quote 0
                            • B
                              boombasstic
                              Raw and Unwashed
                              Joined:

                              hi,
                              I would like to know if there are customs fees for a shipment to France?  ::)

                              last edited by 1 Reply Last reply Reply Quote 0
                              • AlexA
                                Alex
                                IHUK Crew
                                Joined:

                                @boombasstic:

                                hi,
                                I would like to know if there are customs fees for a shipment to France?  ::)

                                No, you will not be charged customs

                                last edited by 1 Reply Last reply Reply Quote 0
                                • DionD
                                  Dion
                                  Joined:

                                  I'd like to use the UPS return option from the shop. Do I receive the shipping label instantly or do you guys have to process it first? My package (length x width x height ~ 48 x 36 x 12 cm] is already packed or do I have to consider certain dimensions?

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • C
                                    Chô7
                                    Joined:

                                    @boombasstic:

                                    hi,
                                    I would like to know if there are customs fees for a shipment to France?  ::)

                                    Hey boombasstic, if you are ordering within EU, there are no extra customs fees

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • GilesG
                                      Giles
                                      IHUK Crew
                                      Joined:

                                      We process it.  Should we reword this bullet, we tried to make it as clear as possible?

                                      "We will process the return shipment within 1 working day (Monday to Friday) and you will subsequently receive an email from UPS with link to print shipping label and further instructions"

                                      Within reason, dimensions are fine, but especially if you are shipping from outside EU (though, I know you are not), please don't waste internal space.  All couriers charge the higher of actual weight or "dimensional weight":

                                      https://en.m.wikipedia.org/wiki/Dimensional_weight

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • DionD
                                        Dion
                                        Joined:

                                        Okay, thanks. I just read it the way you will process the returned package within one working day and one receives the label subsequently after ordering (=immediately). That's why I've asked. If you do decide to reword then maybe something along the line of

                                        "We will process the return shipment request/order within 1 working day (Monday to Friday) and you will subsequently receive an email from UPS with a ink to print return shipping label and further instructions"

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • GilesG
                                          Giles
                                          IHUK Crew
                                          Joined:

                                          Thank you @Dion .  @Joe @AdamJ @Madame Buttonfly - Please take a look at the wording of the above bullet and make appropriate changes to each of the 4 shipping products if you think necessary…

                                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • A
                                            alwaysbefading
                                            Joined:

                                            I'd like to order the Red Buffalo UHF.  I'm in Canada and there is no stock left at Canadian retailers.  I was wondering what the customs charges would be ordering direct from Iron heart.  Thanks in advance

                                            last edited by 1 Reply Last reply Reply Quote 0
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