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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • Madame ButtonflyM
      Madame Buttonfly
      IHUK Crew
      Joined:

      @Seul:

      "What's Irish and stays out all night?.."
      "Patty O' Furniture"

      Groan… you'd get on well with my brother (loves beer and very corny jokes)  😃

      AKA Mrs G

      last edited by 1 Reply Last reply Reply Quote 0
      • spitfiredealerS
        spitfiredealer
        Raw and Unwashed
        Joined:

        Is there a way to tell UPS you want your delivery left in a safe place?

        Sent from my iPhone using Tapatalk

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          I think only if you have "MyUPS" @Alex ?

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • AlexA
            Alex
            IHUK Crew
            Joined:

            Ill call them and try, @spitfiredealer what safe place? PM me

            last edited by 1 Reply Last reply Reply Quote 0
            • spitfiredealerS
              spitfiredealer
              Raw and Unwashed
              Joined:

              It’s cool Alex I left a note for him. Cheers though

              Sent from my iPhone using Tapatalk

              last edited by 1 Reply Last reply Reply Quote 0
              • M
                Maynard Friedman
                Joined:

                ^^^^^^^ Love that joke @Seul  😃

                last edited by 1 Reply Last reply Reply Quote 0
                • Signal11S
                  Signal11
                  Raw and Unwashed
                  Joined:

                  On average deliveries are pretty fast. Both UPS and DHL in 2 days. Sometimes even within 24 hours.

                  Not this time though. IH sent Wednesday, delivery scheduled by UPS for Friday. Friday they reschedule to Monday. Monday they reschedule to Tuesday…  Lets see what happens tomorrow ::)

                  Having no destination, I’m never lost.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • rocketR
                    rocket
                    Joined:

                    I know that UPS have some man power issues in Germany, might be the same in NL…  hope you got it...

                    rocketrocksrox 🤙🏼🤙🏾

                    It's all humbug, like everywhere
                    R.I.P. Geo

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Signal11S
                      Signal11
                      Raw and Unwashed
                      Joined:

                      Arrived today. IHG-015. Great little piece 🙂
                      It was such a small package I was afraid they lost it…

                      Having no destination, I’m never lost.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • ROmanR
                        ROman
                        Haraki san Prodigy
                        Joined:

                        I have to say, I have used FedEx for years through work with minimal problems. My new praise is that I placed an order Sunday evening, got the usual thank you, and your order has shipped on Monday. Unfortunately I wasn't home but FedEx attempted a 1030AM delivery Tuesday AM. The is record shipping. I love it…. 😉

                        last edited by 1 Reply Last reply Reply Quote 0
                        • louisboscoL
                          louisbosco
                          啓蒙家
                          Joined:

                          @Alex:

                          We started to use FedEx as they guarantee next working day anywhere in the States. We can manually take signature requirements off, so I am sure they would then leave it at your door - obviously this is down to you in trusting your neighbours…!

                          how's this with rest of the world (Perth/ Australia)? i stuck with UPS as they've been proven good but i recently saw the new fedex with my current orders and wonder how they might perform..

                          "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                          • Harvey Specter
                          last edited by 1 Reply Last reply Reply Quote 0
                          • AlexA
                            Alex
                            IHUK Crew
                            Joined:

                            Let us know when you try it out  🙂

                            last edited by 1 Reply Last reply Reply Quote 0
                            • louisboscoL
                              louisbosco
                              啓蒙家
                              Joined:

                              i hope i get the chance to. was gonna do it for the green UHF but decided not to.

                              the next item on my list is the ombre and i'll probably leave that in the uk to pick it up when i'm there..  😞

                              "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                              • Harvey Specter
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                              • B
                                boombasstic
                                Raw and Unwashed
                                Joined:

                                hi,
                                I would like to know if there are customs fees for a shipment to France?  ::)

                                last edited by 1 Reply Last reply Reply Quote 0
                                • AlexA
                                  Alex
                                  IHUK Crew
                                  Joined:

                                  @boombasstic:

                                  hi,
                                  I would like to know if there are customs fees for a shipment to France?  ::)

                                  No, you will not be charged customs

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • DionD
                                    Dion
                                    Joined:

                                    I'd like to use the UPS return option from the shop. Do I receive the shipping label instantly or do you guys have to process it first? My package (length x width x height ~ 48 x 36 x 12 cm] is already packed or do I have to consider certain dimensions?

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • C
                                      Chô7
                                      Joined:

                                      @boombasstic:

                                      hi,
                                      I would like to know if there are customs fees for a shipment to France?  ::)

                                      Hey boombasstic, if you are ordering within EU, there are no extra customs fees

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • GilesG
                                        Giles
                                        IHUK Crew
                                        Joined:

                                        We process it.  Should we reword this bullet, we tried to make it as clear as possible?

                                        "We will process the return shipment within 1 working day (Monday to Friday) and you will subsequently receive an email from UPS with link to print shipping label and further instructions"

                                        Within reason, dimensions are fine, but especially if you are shipping from outside EU (though, I know you are not), please don't waste internal space.  All couriers charge the higher of actual weight or "dimensional weight":

                                        https://en.m.wikipedia.org/wiki/Dimensional_weight

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • DionD
                                          Dion
                                          Joined:

                                          Okay, thanks. I just read it the way you will process the returned package within one working day and one receives the label subsequently after ordering (=immediately). That's why I've asked. If you do decide to reword then maybe something along the line of

                                          "We will process the return shipment request/order within 1 working day (Monday to Friday) and you will subsequently receive an email from UPS with a ink to print return shipping label and further instructions"

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            Thank you @Dion .  @Joe @AdamJ @Madame Buttonfly - Please take a look at the wording of the above bullet and make appropriate changes to each of the 4 shipping products if you think necessary…

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                            last edited by 1 Reply Last reply Reply Quote 0
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