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    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

    Product Returns to IHUK

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    • GilesG
      Giles
      IHUK Crew
      Joined:

      It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 1 Reply Last reply Reply Quote 0
      • madmondayM
        madmonday
        Raw and Unwashed
        Joined:

        good luck Shoque 😉

        head high, middle finger higher

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

          We think that we will implement a solution that will be a fixed price (per UPS zone).

          You will pay us for the return and I will get billed by UPS in the next billing cycle….

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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          • S
            Snowy
            Joined:

            clicks the like button

            last edited by 1 Reply Last reply Reply Quote 0
            • FurattoHeddoF
              FurattoHeddo
              Joined:

              Is this still in the works?

              "Don't ever be sorry"

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              • GilesG
                Giles
                IHUK Crew
                Joined:

                It is.  We had to get a module specially built for us….Shoque has been poorly, so things have been delayed....

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                • tatmantallT
                  tatmantall
                  Joined:

                  Was this ever implemented? I checked into returning the 634xhs I picked up…. The LO was about 1/4" bigger than chart indicated snd it's just too big for my leg size.... Going to end up at ~ 160 usd to ship back though (via UPS). A little over $90 if I do USPS international priority but I absolutely despise them and have had customs issues (taxed) more often than not when using their services if/when the package arrives and fear if I use this option IHUK will catch th import duties as I have in the past despite the low value claim of <$30 usd

                  "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                  • seanoconoS
                    seanocono
                    Joined:

                    I've returned to IHUK a couple times using USPS First Class and it costs around $30.  I've always claimed the value at ~$25-30 (can't remember which), and never had any issues.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • tatmantallT
                      tatmantall
                      Joined:

                      I'm at USPS right now checking with instead of ups store, thanks Sean

                      "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                      • seanoconoS
                        seanocono
                        Joined:

                        Of course.  Good luck.  Returns are never fun, and sorry to hear the XHS didn't work out.

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                        • tatmantallT
                          tatmantall
                          Joined:

                          $33 sent first class ; knots in my stomach over using USPS and no tracking but fingers crossed it reaches gosport ok. I suppose I've been lucky in this is the first return I've ever had to do internationally. I do find the $60 price difference between USPS and the ups store for what was related to me as the same service…. Anyways thanks again for the heads up

                          "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                          • ChrisC
                            Chris
                            Raw and Unwashed
                            Joined:

                            It does have tracking- the customs form number will work, at least until it leaves the US.  After that, it's a bit iffy.  Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery.  The Royal Mail hasn't done this yet, to my knowledge.

                            Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges.  I emphasize "should"…

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                            • tatmantallT
                              tatmantall
                              Joined:

                              Thanks Chris, I did all of that so fingers crossed! 🙂

                              "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                              last edited by 1 Reply Last reply Reply Quote 0
                              • ChrisC
                                Chris
                                Raw and Unwashed
                                Joined:

                                Have faith- it will probably get there. 😉

                                If it reassures you at all, I've only had one package disappear permanently (stupid Belgian Post) when shipped internationally via USPS.  A couple of them took a really, really, really long time to get there, but they did make it to the destination intact.  Eventually.

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                                • tatmantallT
                                  tatmantall
                                  Joined:

                                  Yeah, I just have a complete lack of faith in USPS. They make me want to vomit when just sending a letter to nearby town let alone internationally. They are a bunch of unintelligent boobs.

                                  "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                                  • S
                                    Snowy
                                    Joined:

                                    @Chris:

                                    It does have tracking- the customs form number will work, at least until it leaves the US.

                                    Same system in AU. Even untracked international packages use the customs number to trace packages throughout the world. Just have to call the post office up and quote it, a minor pain, but better than no tracking.

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                                    • GilesG
                                      Giles
                                      IHUK Crew
                                      Joined:

                                      OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

                                      I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

                                      For the time being, you will have to be logged into your account at the shop to be able to view this page.

                                      http://www.ironheart.co.uk/returns-shipping

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                                      • manufc10M
                                        manufc10
                                        Iron Heart Deity
                                        Joined:

                                        Nice, I like it @Giles.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • AnesthetistA
                                          Anesthetist
                                          見習いボス
                                          Joined:

                                          Sounds fair to me.

                                          IG: bluehandsslim

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

                                            I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

                                            http://www.ironheart.co.uk/returns-shipping

                                            (the need to be logged into your account to view/purchase has been removed)

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                            last edited by 1 Reply Last reply Reply Quote 0
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