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Product Returns to IHUK

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  • G
    Giles
    IHUK Crew
    Joined: 22 Sept 2009

    It is.  We had to get a module specially built for us….Shoque has been poorly, so things have been delayed....

    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

    last edited by 18 Dec 2013, 13:48 1 Reply Last reply Reply Quote 0
    • T
      tatmantall
      Joined: 24 Dec 2012

      Was this ever implemented? I checked into returning the 634xhs I picked up…. The LO was about 1/4" bigger than chart indicated snd it's just too big for my leg size.... Going to end up at ~ 160 usd to ship back though (via UPS). A little over $90 if I do USPS international priority but I absolutely despise them and have had customs issues (taxed) more often than not when using their services if/when the package arrives and fear if I use this option IHUK will catch th import duties as I have in the past despite the low value claim of <$30 usd

      "I know to you it may sound strange, but I wish it would rain…"- The Temptations

      last edited by 14 May 2014, 16:13 1 Reply Last reply Reply Quote 0
      • S
        seanocono
        Joined: 17 Oct 2012

        I've returned to IHUK a couple times using USPS First Class and it costs around $30.  I've always claimed the value at ~$25-30 (can't remember which), and never had any issues.

        last edited by 14 May 2014, 16:21 1 Reply Last reply Reply Quote 0
        • T
          tatmantall
          Joined: 24 Dec 2012

          I'm at USPS right now checking with instead of ups store, thanks Sean

          "I know to you it may sound strange, but I wish it would rain…"- The Temptations

          last edited by 14 May 2014, 16:32 1 Reply Last reply Reply Quote 0
          • S
            seanocono
            Joined: 17 Oct 2012

            Of course.  Good luck.  Returns are never fun, and sorry to hear the XHS didn't work out.

            last edited by 14 May 2014, 16:36 1 Reply Last reply Reply Quote 0
            • T
              tatmantall
              Joined: 24 Dec 2012

              $33 sent first class ; knots in my stomach over using USPS and no tracking but fingers crossed it reaches gosport ok. I suppose I've been lucky in this is the first return I've ever had to do internationally. I do find the $60 price difference between USPS and the ups store for what was related to me as the same service…. Anyways thanks again for the heads up

              "I know to you it may sound strange, but I wish it would rain…"- The Temptations

              last edited by 14 May 2014, 17:04 1 Reply Last reply Reply Quote 0
              • C
                Chris
                Raw and Unwashed
                Joined: 28 Jun 2010

                It does have tracking- the customs form number will work, at least until it leaves the US.  After that, it's a bit iffy.  Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery.  The Royal Mail hasn't done this yet, to my knowledge.

                Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges.  I emphasize "should"…

                last edited by 14 May 2014, 17:32 1 Reply Last reply Reply Quote 0
                • T
                  tatmantall
                  Joined: 24 Dec 2012

                  Thanks Chris, I did all of that so fingers crossed! 🙂

                  "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                  last edited by 14 May 2014, 18:27 1 Reply Last reply Reply Quote 0
                  • C
                    Chris
                    Raw and Unwashed
                    Joined: 28 Jun 2010

                    Have faith- it will probably get there. 😉

                    If it reassures you at all, I've only had one package disappear permanently (stupid Belgian Post) when shipped internationally via USPS.  A couple of them took a really, really, really long time to get there, but they did make it to the destination intact.  Eventually.

                    last edited by 14 May 2014, 18:41 1 Reply Last reply Reply Quote 0
                    • T
                      tatmantall
                      Joined: 24 Dec 2012

                      Yeah, I just have a complete lack of faith in USPS. They make me want to vomit when just sending a letter to nearby town let alone internationally. They are a bunch of unintelligent boobs.

                      "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                      last edited by 14 May 2014, 18:49 1 Reply Last reply Reply Quote 0
                      • S
                        Snowy
                        Joined: 15 Jun 2012

                        @Chris:

                        It does have tracking- the customs form number will work, at least until it leaves the US.

                        Same system in AU. Even untracked international packages use the customs number to trace packages throughout the world. Just have to call the post office up and quote it, a minor pain, but better than no tracking.

                        last edited by 15 May 2014, 12:24 1 Reply Last reply Reply Quote 0
                        • G
                          Giles
                          IHUK Crew
                          Joined: 22 Sept 2009

                          OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

                          I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

                          For the time being, you will have to be logged into your account at the shop to be able to view this page.

                          http://www.ironheart.co.uk/returns-shipping

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 19 Aug 2015, 13:14 1 Reply Last reply Reply Quote 0
                          • M
                            manufc10
                            Iron Heart Deity
                            Joined: 14 Mar 2015

                            Nice, I like it @Giles.

                            last edited by 19 Aug 2015, 20:25 1 Reply Last reply Reply Quote 0
                            • A
                              Anesthetist
                              見習いボス
                              Joined: 14 May 2011

                              Sounds fair to me.

                              IG: bluehandsslim

                              last edited by 19 Aug 2015, 23:35 1 Reply Last reply Reply Quote 0
                              • G
                                Giles
                                IHUK Crew
                                Joined: 22 Sept 2009

                                OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

                                I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

                                http://www.ironheart.co.uk/returns-shipping

                                (the need to be logged into your account to view/purchase has been removed)

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 28 Aug 2015, 11:25 1 Reply Last reply Reply Quote 0
                                • G
                                  Giles
                                  IHUK Crew
                                  Joined: 22 Sept 2009

                                  Have swapped UPS for Interlink in UK.  That has enabled us to reduce cost of return from £10 to £7…..

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 28 Sept 2015, 11:51 1 Reply Last reply Reply Quote 0
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