Product Returns to IHUK

[JCar2666]

Sounds lovely G

[Giles]

Aussie rate 1Kg Approx USD43, 1.5Kg Approx USD48

[Mild7]

Thanks Giles. This will be useful.

[Giles]

More info nicked from the UPS website…

How It Works
A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection.

[Giles]

Sitting with MrUPSMan at the moment, starting to get this sorted out.  I am super excited about this, can't wait to get it fully up and running…..

[shoque]

So am I, can't start commencing my work on that.

[fifediesel]

This is huge.  I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.

[madmonday]

fingers crossed this is up and running before the Fall/Winter 2014 drops . . .

[Giles]

It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

[madmonday]

good luck Shoque

[Giles]

We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

We think that we will implement a solution that will be a fixed price (per UPS zone).

You will pay us for the return and I will get billed by UPS in the next billing cycle….

[Snowy]

clicks the like button

[FurattoHeddo]

Is this still in the works?

[Giles]

It is.  We had to get a module specially built for us….Shoque has been poorly, so things have been delayed....

[tatmantall]

Was this ever implemented? I checked into returning the 634xhs I picked up…. The LO was about 1/4" bigger than chart indicated snd it's just too big for my leg size.... Going to end up at ~ 160 usd to ship back though (via UPS). A little over $90 if I do USPS international priority but I absolutely despise them and have had customs issues (taxed) more often than not when using their services if/when the package arrives and fear if I use this option IHUK will catch th import duties as I have in the past despite the low value claim of <$30 usd

[seanocono]

I've returned to IHUK a couple times using USPS First Class and it costs around $30.  I've always claimed the value at ~$25-30 (can't remember which), and never had any issues.

[tatmantall]

I'm at USPS right now checking with instead of ups store, thanks Sean

[seanocono]

Of course.  Good luck.  Returns are never fun, and sorry to hear the XHS didn't work out.

[tatmantall]

$33 sent first class ; knots in my stomach over using USPS and no tracking but fingers crossed it reaches gosport ok. I suppose I've been lucky in this is the first return I've ever had to do internationally. I do find the $60 price difference between USPS and the ups store for what was related to me as the same service…. Anyways thanks again for the heads up

[Chris]

It does have tracking- the customs form number will work, at least until it leaves the US.  After that, it's a bit iffy.  Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery.  The Royal Mail hasn't done this yet, to my knowledge.

Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges.  I emphasize "should"…