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Product Returns to IHUK

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  • F
    fifediesel
    Raw and Unwashed
    Joined: 27 Feb 2010

    This is huge.  I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.

    last edited by 5 Jun 2013, 03:19 1 Reply Last reply Reply Quote 0
    • M
      madmonday
      Raw and Unwashed
      Joined: 13 Oct 2009

      fingers crossed this is up and running before the Fall/Winter 2014 drops . . .

      head high, middle finger higher

      last edited by 1 Jul 2013, 16:38 1 Reply Last reply Reply Quote 0
      • G
        Giles
        IHUK Crew
        Joined: 22 Sept 2009

        It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Jul 2013, 16:39 1 Reply Last reply Reply Quote 0
        • M
          madmonday
          Raw and Unwashed
          Joined: 13 Oct 2009

          good luck Shoque 😉

          head high, middle finger higher

          last edited by 1 Jul 2013, 16:46 1 Reply Last reply Reply Quote 0
          • G
            Giles
            IHUK Crew
            Joined: 22 Sept 2009

            We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

            We think that we will implement a solution that will be a fixed price (per UPS zone).

            You will pay us for the return and I will get billed by UPS in the next billing cycle….

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 11 Jul 2013, 11:54 1 Reply Last reply Reply Quote 0
            • S
              Snowy
              Joined: 15 Jun 2012

              clicks the like button

              last edited by 11 Jul 2013, 12:08 1 Reply Last reply Reply Quote 0
              • F
                FurattoHeddo
                Joined: 25 May 2010

                Is this still in the works?

                "Don't ever be sorry"

                last edited by 18 Dec 2013, 13:44 1 Reply Last reply Reply Quote 0
                • G
                  Giles
                  IHUK Crew
                  Joined: 22 Sept 2009

                  It is.  We had to get a module specially built for us….Shoque has been poorly, so things have been delayed....

                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                  last edited by 18 Dec 2013, 13:48 1 Reply Last reply Reply Quote 0
                  • T
                    tatmantall
                    Joined: 24 Dec 2012

                    Was this ever implemented? I checked into returning the 634xhs I picked up…. The LO was about 1/4" bigger than chart indicated snd it's just too big for my leg size.... Going to end up at ~ 160 usd to ship back though (via UPS). A little over $90 if I do USPS international priority but I absolutely despise them and have had customs issues (taxed) more often than not when using their services if/when the package arrives and fear if I use this option IHUK will catch th import duties as I have in the past despite the low value claim of <$30 usd

                    "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                    last edited by 14 May 2014, 16:13 1 Reply Last reply Reply Quote 0
                    • S
                      seanocono
                      Joined: 17 Oct 2012

                      I've returned to IHUK a couple times using USPS First Class and it costs around $30.  I've always claimed the value at ~$25-30 (can't remember which), and never had any issues.

                      last edited by 14 May 2014, 16:21 1 Reply Last reply Reply Quote 0
                      • T
                        tatmantall
                        Joined: 24 Dec 2012

                        I'm at USPS right now checking with instead of ups store, thanks Sean

                        "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                        last edited by 14 May 2014, 16:32 1 Reply Last reply Reply Quote 0
                        • S
                          seanocono
                          Joined: 17 Oct 2012

                          Of course.  Good luck.  Returns are never fun, and sorry to hear the XHS didn't work out.

                          last edited by 14 May 2014, 16:36 1 Reply Last reply Reply Quote 0
                          • T
                            tatmantall
                            Joined: 24 Dec 2012

                            $33 sent first class ; knots in my stomach over using USPS and no tracking but fingers crossed it reaches gosport ok. I suppose I've been lucky in this is the first return I've ever had to do internationally. I do find the $60 price difference between USPS and the ups store for what was related to me as the same service…. Anyways thanks again for the heads up

                            "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                            last edited by 14 May 2014, 17:04 1 Reply Last reply Reply Quote 0
                            • C
                              Chris
                              Raw and Unwashed
                              Joined: 28 Jun 2010

                              It does have tracking- the customs form number will work, at least until it leaves the US.  After that, it's a bit iffy.  Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery.  The Royal Mail hasn't done this yet, to my knowledge.

                              Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges.  I emphasize "should"…

                              last edited by 14 May 2014, 17:32 1 Reply Last reply Reply Quote 0
                              • T
                                tatmantall
                                Joined: 24 Dec 2012

                                Thanks Chris, I did all of that so fingers crossed! 🙂

                                "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                                last edited by 14 May 2014, 18:27 1 Reply Last reply Reply Quote 0
                                • C
                                  Chris
                                  Raw and Unwashed
                                  Joined: 28 Jun 2010

                                  Have faith- it will probably get there. 😉

                                  If it reassures you at all, I've only had one package disappear permanently (stupid Belgian Post) when shipped internationally via USPS.  A couple of them took a really, really, really long time to get there, but they did make it to the destination intact.  Eventually.

                                  last edited by 14 May 2014, 18:41 1 Reply Last reply Reply Quote 0
                                  • T
                                    tatmantall
                                    Joined: 24 Dec 2012

                                    Yeah, I just have a complete lack of faith in USPS. They make me want to vomit when just sending a letter to nearby town let alone internationally. They are a bunch of unintelligent boobs.

                                    "I know to you it may sound strange, but I wish it would rain…"- The Temptations

                                    last edited by 14 May 2014, 18:49 1 Reply Last reply Reply Quote 0
                                    • S
                                      Snowy
                                      Joined: 15 Jun 2012

                                      @Chris:

                                      It does have tracking- the customs form number will work, at least until it leaves the US.

                                      Same system in AU. Even untracked international packages use the customs number to trace packages throughout the world. Just have to call the post office up and quote it, a minor pain, but better than no tracking.

                                      last edited by 15 May 2014, 12:24 1 Reply Last reply Reply Quote 0
                                      • G
                                        Giles
                                        IHUK Crew
                                        Joined: 22 Sept 2009

                                        OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

                                        I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

                                        For the time being, you will have to be logged into your account at the shop to be able to view this page.

                                        http://www.ironheart.co.uk/returns-shipping

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 19 Aug 2015, 13:14 1 Reply Last reply Reply Quote 0
                                        • manufc10M
                                          manufc10
                                          Iron Heart Deity
                                          Joined: 14 Mar 2015

                                          Nice, I like it @Giles.

                                          last edited by 19 Aug 2015, 20:25 1 Reply Last reply Reply Quote 0
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