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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    Product Returns to IHUK

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    • GilesG
      Giles
      IHUK Crew
      Joined:

      Sitting with MrUPSMan at the moment, starting to get this sorted out.  I am super excited about this, can't wait to get it fully up and running…..

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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      • S
        shoque
        Joined:

        So am I, can't start commencing my work on that.

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        • F
          fifediesel
          Raw and Unwashed
          Joined:

          This is huge.  I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.

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          • madmondayM
            madmonday
            Raw and Unwashed
            Joined:

            fingers crossed this is up and running before the Fall/Winter 2014 drops . . .

            head high, middle finger higher

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            • GilesG
              Giles
              IHUK Crew
              Joined:

              It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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              • madmondayM
                madmonday
                Raw and Unwashed
                Joined:

                good luck Shoque 😉

                head high, middle finger higher

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                • GilesG
                  Giles
                  IHUK Crew
                  Joined:

                  We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

                  We think that we will implement a solution that will be a fixed price (per UPS zone).

                  You will pay us for the return and I will get billed by UPS in the next billing cycle….

                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                  • S
                    Snowy
                    Joined:

                    clicks the like button

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                    • FurattoHeddoF
                      FurattoHeddo
                      Joined:

                      Is this still in the works?

                      "Don't ever be sorry"

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                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        It is.  We had to get a module specially built for us….Shoque has been poorly, so things have been delayed....

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                        • tatmantallT
                          tatmantall
                          Joined:

                          Was this ever implemented? I checked into returning the 634xhs I picked up…. The LO was about 1/4" bigger than chart indicated snd it's just too big for my leg size.... Going to end up at ~ 160 usd to ship back though (via UPS). A little over $90 if I do USPS international priority but I absolutely despise them and have had customs issues (taxed) more often than not when using their services if/when the package arrives and fear if I use this option IHUK will catch th import duties as I have in the past despite the low value claim of <$30 usd

                          "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                          • seanoconoS
                            seanocono
                            Joined:

                            I've returned to IHUK a couple times using USPS First Class and it costs around $30.  I've always claimed the value at ~$25-30 (can't remember which), and never had any issues.

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                            • tatmantallT
                              tatmantall
                              Joined:

                              I'm at USPS right now checking with instead of ups store, thanks Sean

                              "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                              • seanoconoS
                                seanocono
                                Joined:

                                Of course.  Good luck.  Returns are never fun, and sorry to hear the XHS didn't work out.

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                                • tatmantallT
                                  tatmantall
                                  Joined:

                                  $33 sent first class ; knots in my stomach over using USPS and no tracking but fingers crossed it reaches gosport ok. I suppose I've been lucky in this is the first return I've ever had to do internationally. I do find the $60 price difference between USPS and the ups store for what was related to me as the same service…. Anyways thanks again for the heads up

                                  "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                                  • ChrisC
                                    Chris
                                    Raw and Unwashed
                                    Joined:

                                    It does have tracking- the customs form number will work, at least until it leaves the US.  After that, it's a bit iffy.  Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery.  The Royal Mail hasn't done this yet, to my knowledge.

                                    Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges.  I emphasize "should"…

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                                    • tatmantallT
                                      tatmantall
                                      Joined:

                                      Thanks Chris, I did all of that so fingers crossed! 🙂

                                      "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                                      • ChrisC
                                        Chris
                                        Raw and Unwashed
                                        Joined:

                                        Have faith- it will probably get there. 😉

                                        If it reassures you at all, I've only had one package disappear permanently (stupid Belgian Post) when shipped internationally via USPS.  A couple of them took a really, really, really long time to get there, but they did make it to the destination intact.  Eventually.

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                                        • tatmantallT
                                          tatmantall
                                          Joined:

                                          Yeah, I just have a complete lack of faith in USPS. They make me want to vomit when just sending a letter to nearby town let alone internationally. They are a bunch of unintelligent boobs.

                                          "I know to you it may sound strange, but I wish it would rain…"- The Temptations

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                                          • S
                                            Snowy
                                            Joined:

                                            @Chris:

                                            It does have tracking- the customs form number will work, at least until it leaves the US.

                                            Same system in AU. Even untracked international packages use the customs number to trace packages throughout the world. Just have to call the post office up and quote it, a minor pain, but better than no tracking.

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