Product Returns to IHUK
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More info nicked from the UPS website…
How It Works
A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection. -
This is huge. I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.
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fingers crossed this is up and running before the Fall/Winter 2014 drops . . .
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good luck Shoque
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We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order. Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).
We think that we will implement a solution that will be a fixed price (per UPS zone).
You will pay us for the return and I will get billed by UPS in the next billing cycle….
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Is this still in the works?
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Was this ever implemented? I checked into returning the 634xhs I picked up…. The LO was about 1/4" bigger than chart indicated snd it's just too big for my leg size.... Going to end up at ~ 160 usd to ship back though (via UPS). A little over $90 if I do USPS international priority but I absolutely despise them and have had customs issues (taxed) more often than not when using their services if/when the package arrives and fear if I use this option IHUK will catch th import duties as I have in the past despite the low value claim of <$30 usd
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I'm at USPS right now checking with instead of ups store, thanks Sean
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$33 sent first class ; knots in my stomach over using USPS and no tracking but fingers crossed it reaches gosport ok. I suppose I've been lucky in this is the first return I've ever had to do internationally. I do find the $60 price difference between USPS and the ups store for what was related to me as the same service…. Anyways thanks again for the heads up
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It does have tracking- the customs form number will work, at least until it leaves the US. After that, it's a bit iffy. Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery. The Royal Mail hasn't done this yet, to my knowledge.
Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges. I emphasize "should"…
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Thanks Chris, I did all of that so fingers crossed!
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Have faith- it will probably get there.
If it reassures you at all, I've only had one package disappear permanently (stupid Belgian Post) when shipped internationally via USPS. A couple of them took a really, really, really long time to get there, but they did make it to the destination intact. Eventually.
