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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    Product Returns to IHUK

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    • simoncS
      simonc
      Banned
      Joined:

      I think this will be great for example, I pester (get caught trawling the ih site) my wife about getting some IH jeans, she says buzz off nerd, I say "but honey they are so nice", whine, "please, etc, share my hobby, they can work for wimmins I promise, some bloke on here has a woman with a great ass and she has a pair, c'mon," she glances down at me ruefully and then walks off.  Ah ha.  But now I order her a pair, nicely wrapped waiting on her bed (I sleep facing the wall) I convince her to try them on, and then she says tighter!  Too which I can return them and say "tighter dammit!" When the sufficient pair has been sourced and authorized by her ladyship I can then send them back for hemming.  Well that's how I see this it working for me now anyway.  Otherwise its totally irrelevant to me as I know my size perfectly and of no interest at all, moving on.

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        First post updated to reflect the fact that we will not be paying for returns unless our mistake (as per how we do it now), but merely offering you the ability to use our rates, you'll still have to pay for it.

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • Mild7M
          Mild7
          Joined:

          Good negotiating Giles. In my many years involved in freight, returns are ALWAYS dearer.  Well done sir.

          Sent from my GT-I9305 using Tapatalk 4 Beta

          last edited by 1 Reply Last reply Reply Quote 0
          • JCar2666J
            JCar2666
            Joined:

            May I ask what the return rate will possibly be from the USA?  And will you be integrating customs paperwork and such?

            last edited by 1 Reply Last reply Reply Quote 0
            • GilesG
              Giles
              IHUK Crew
              Joined:

              I am not 100% certain, but I would be extremely surprised if the customs paperwork was not integrated (Shoque?).

              East Coast 1Kg Approx USD32 for Express Saver
              West Coast 1Kg Approx USD36 for Express Saver

              How does that look?

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 1 Reply Last reply Reply Quote 0
              • Mild7M
                Mild7
                Joined:

                Could you throw AU rate at us too?

                last edited by 1 Reply Last reply Reply Quote 0
                • JCar2666J
                  JCar2666
                  Joined:

                  Sounds lovely G 🙂

                  last edited by 1 Reply Last reply Reply Quote 0
                  • GilesG
                    Giles
                    IHUK Crew
                    Joined:

                    Aussie rate 1Kg Approx USD43, 1.5Kg Approx USD48

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Mild7M
                      Mild7
                      Joined:

                      Thanks Giles. This will be useful.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        More info nicked from the UPS website…

                        How It Works
                        A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection.

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • GilesG
                          Giles
                          IHUK Crew
                          Joined:

                          Sitting with MrUPSMan at the moment, starting to get this sorted out.  I am super excited about this, can't wait to get it fully up and running…..

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 1 Reply Last reply Reply Quote 0
                          • S
                            shoque
                            Joined:

                            So am I, can't start commencing my work on that.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • F
                              fifediesel
                              Raw and Unwashed
                              Joined:

                              This is huge.  I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • madmondayM
                                madmonday
                                Raw and Unwashed
                                Joined:

                                fingers crossed this is up and running before the Fall/Winter 2014 drops . . .

                                head high, middle finger higher

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • madmondayM
                                    madmonday
                                    Raw and Unwashed
                                    Joined:

                                    good luck Shoque 😉

                                    head high, middle finger higher

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • GilesG
                                      Giles
                                      IHUK Crew
                                      Joined:

                                      We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

                                      We think that we will implement a solution that will be a fixed price (per UPS zone).

                                      You will pay us for the return and I will get billed by UPS in the next billing cycle….

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • S
                                        Snowy
                                        Joined:

                                        clicks the like button

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • FurattoHeddoF
                                          FurattoHeddo
                                          Joined:

                                          Is this still in the works?

                                          "Don't ever be sorry"

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            It is.  We had to get a module specially built for us….Shoque has been poorly, so things have been delayed....

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                            last edited by 1 Reply Last reply Reply Quote 0
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