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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    IH America and returns

    The Resource Centre
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    • neph93N
      neph93
      見習いボス
      Joined:

      Still has to go the UK. The Alabama address is administrative and no stock is held there. All the relevant info here:

      https://www.ironheart.co.uk/content/returns-exchanges

      «Stevie Heighway on the wing!
      We had dreams, and songs to sing…»

      • Dame Vera Lynn
      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        Please see here:

        https://www.ironheartamerica.com/content/returns-exchanges-us

        We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • C
          cbnewman
          Raw and Unwashed
          Joined:

          thanks @Giles and @neph93

          last edited by 1 Reply Last reply Reply Quote 0
          • J
            Jett129
            見習いボス
            Joined:

            @Giles:

            Please see here:

            https://www.ironheartamerica.com/content/returns-exchanges-us

            We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed

            Recently purchased a bracelet from a company in Amsterdam called Pig and Hen,turned out the bracelet was too big,but in order to exchange it I only needed to send it back to Brooklyn. I thought they must keep inventory in Bklyn,but my exchange arrived a few days later from Amsterdam. I have to say it was very convenient.

            last edited by 1 Reply Last reply Reply Quote 0
            • S
              Sage954
              Iron Heart Deity
              Joined:

              @Jett129 I had a similar experience. Bought a few things from Vollebak that needed to be exchanged for a different size. I shipped to Brooklyn, but package arrived in the UK a few days later. Very easy for me, not sure how much$ it cost the company as the return/exchange label came in the shipment.

              last edited by 1 Reply Last reply Reply Quote 0
              • AlexA
                Alex
                IHUK Crew
                Joined:

                I have worked out the agent and will investigate today, thanks guys

                last edited by 1 Reply Last reply Reply Quote 0
                • K
                  kiecker
                  Haraki san Student
                  Joined:

                  Out of curiosity was there ever an update to this?

                  last edited by 1 Reply Last reply Reply Quote 0
                  • GilesG
                    Giles
                    IHUK Crew
                    Joined:

                    No, sorry….

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 1 Reply Last reply Reply Quote 0
                    • CosmoSix5C
                      CosmoSix5
                      Haraki san Prodigy
                      Joined:

                      If you'd like a north American hub for returns/shipping I work for a 3PL and could get you in contact with someone. We operate in Chicago, throughout Ohio, Georgia and Indiana atm

                      John 1 1-3 ❤️♥️❤️♥️

                      last edited by AlexA 1 Reply Last reply Reply Quote 0
                      • AlexA
                        Alex
                        IHUK Crew
                        @CosmoSix5
                        Joined:

                        @CosmoSix5 said in IH America and returns:

                        If you'd like a north American hub for returns/shipping I work for a 3PL and could get you in contact with someone. We operate in Chicago, throughout Ohio, Georgia and Indiana atm

                        Thank you - I think at the moment our solution is the best compromise, but we may investigate this option in the future.

                        last edited by 1 Reply Last reply Reply Quote 0
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