• Home
  • Recent
  • Calendar
  • Register
  • Login
  • Home
  • Recent
  • Calendar
  • Register
  • Login
Iron Heart Forum
Iron Heart Forum

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

IH America and returns

The Resource Centre
8
11
3.0k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • C
    cbnewman
    Raw and Unwashed
    Joined: 6 Mar 2018

    anyone know if we can send returns back to the Alabama address or does everything still go back to UK? Shipping from US, so big difference for me

    last edited by 19 May 2019, 12:18 1 Reply Last reply Reply Quote 0
    • N
      neph93
      見習いボス
      Joined: 18 Aug 2014

      Still has to go the UK. The Alabama address is administrative and no stock is held there. All the relevant info here:

      https://www.ironheart.co.uk/content/returns-exchanges

      “Some of those that work forces
      Are the same that burn crosses”

      • Virginia Woolf
      last edited by 19 May 2019, 12:24 1 Reply Last reply Reply Quote 0
      • G
        Giles
        IHUK Crew
        Joined: 22 Sept 2009

        Please see here:

        https://www.ironheartamerica.com/content/returns-exchanges-us

        We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 19 May 2019, 12:36 1 Reply Last reply Reply Quote 0
        • C
          cbnewman
          Raw and Unwashed
          Joined: 6 Mar 2018

          thanks @Giles and @neph93

          last edited by 19 May 2019, 13:02 1 Reply Last reply Reply Quote 0
          • J
            Jett129
            見習いボス
            Joined: 17 Aug 2011

            @Giles:

            Please see here:

            https://www.ironheartamerica.com/content/returns-exchanges-us

            We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed

            Recently purchased a bracelet from a company in Amsterdam called Pig and Hen,turned out the bracelet was too big,but in order to exchange it I only needed to send it back to Brooklyn. I thought they must keep inventory in Bklyn,but my exchange arrived a few days later from Amsterdam. I have to say it was very convenient.

            last edited by 20 May 2019, 18:33 1 Reply Last reply Reply Quote 0
            • S
              Sage954
              Iron Heart Deity
              Joined: 1 Apr 2012

              @Jett129 I had a similar experience. Bought a few things from Vollebak that needed to be exchanged for a different size. I shipped to Brooklyn, but package arrived in the UK a few days later. Very easy for me, not sure how much$ it cost the company as the return/exchange label came in the shipment.

              last edited by 21 May 2019, 01:37 1 Reply Last reply Reply Quote 0
              • A
                Alex
                IHUK Crew
                Joined: 28 Sept 2009

                I have worked out the agent and will investigate today, thanks guys

                last edited by 21 May 2019, 07:18 1 Reply Last reply Reply Quote 0
                • K
                  kiecker
                  Haraki san Student
                  Joined: 14 Feb 2019

                  Out of curiosity was there ever an update to this?

                  last edited by 15 Apr 2020, 01:40 1 Reply Last reply Reply Quote 0
                  • G
                    Giles
                    IHUK Crew
                    Joined: 22 Sept 2009

                    No, sorry….

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 15 Apr 2020, 05:49 1 Reply Last reply Reply Quote 0
                    • C
                      CosmoSix5
                      Haraki san Prodigy
                      Joined: 4 Sept 2023

                      If you'd like a north American hub for returns/shipping I work for a 3PL and could get you in contact with someone. We operate in Chicago, throughout Ohio, Georgia and Indiana atm

                      WTB Brund Flannel 2 or 3x

                      last edited by 28 Dec 2024, 03:32 A 1 Reply Last reply 28 Dec 2024, 09:04 Reply Quote 0
                      • A
                        Alex
                        IHUK Crew
                        @CosmoSix5
                        Joined: 28 Sept 2009

                        @CosmoSix5 said in IH America and returns:

                        If you'd like a north American hub for returns/shipping I work for a 3PL and could get you in contact with someone. We operate in Chicago, throughout Ohio, Georgia and Indiana atm

                        Thank you - I think at the moment our solution is the best compromise, but we may investigate this option in the future.

                        last edited by 28 Dec 2024, 09:04 1 Reply Last reply Reply Quote 0
                        • First post
                          Last post
                        Copyright Iron Heart 2022.