Shipping & Deliveries
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Will the recent US Supreme Court ruling on the illegality of the current tariffs have any effect on Iron Heart shipping? Unfortunately, it looks like the de minimis exemption will remain in plaice.
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I recently shared that we had transitioned our courier partner from UPS to DHL in an effort to provide a better service for our customers. When I made that announcement, I mentioned that we aren't too proud to revert if a change isn't working. While I didn't expect to be in this position quite so soon, we have made the firm decision to return to UPS.
While I still believe DHL’s "in-flight" user interface is more intuitive for the end user, we encountered fundamental operational issues during this first month that would have had a significant knock-on effect on our overall service.
Specifically, DHL proved much slower and less reliable when transporting goods from Japan. This resulted in delays to product releases and, in busy periods, would potentially force "rushed" launches due to shipment backlogs. Just like our clothing, we take our time to ensure our release process and product information meet the highest possible standards, something we aren't willing to compromise for a courier.Furthermore, we experienced instances where DHL refused to collect goods from IHUK - an issue we never encountered in eight years of working with UPS. Having customers receive a shipment notification only for the package to sit in the UK for an extra day or more is completely unacceptable to us. We also discovered that DHL does not provide a return service in many "remote" locations, leaving some customers with no choice but to drive long distances or shoulder the burden of expensive return costs.
We do not view these as minor teething issues, and uncovering them so early gives us significant concern regarding the viability of a long-term partnership. These negatives go against the fundamental service we strive to provide at Iron Heart. I sincerely apologise for any inconvenience caused by this temporary switch. As always, I am happy to address any questions or concerns you may have - please reach out via DM or email so we can keep this thread clear. -
There must be a gap in the market for a global shipping company that can consistently do its job properly!
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Thanks for the transparency! It's a big part of why I trust/admire Iron Heart as brand. Although I am personally very happy about the return to UPS, I don't begrudge the team one bit for trying out DHL. Experimenting is better than stagnating
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Well then, I’m saving the world using DPD!
