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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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    • J
      Jett129
      見習いボス
      Joined:

      That last one really sucked. Do you ever think that some of them are deliberately trying to mess with you. How about a box that some retailers have that you have to check,saying that you agree to the terms etc. before an order can be put through. Don't know if that would ultimately stop someone with bad intentions.

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        Yeah, we had a guy dump $8K on us one night,  He sobered up in the morning and cancelled the order.  I had a long discussion with PayPal, saying that this tactic could actually be weaponised.  They shrugged their shoulders and took USD240 off us for the trouble,  thank you very much….

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • steelworkerS
          steelworker
          見習いボス
          Joined:

          8k? I'll have what he's drinking
          strike him off the list

          Those are my principles, and if you don't like them…
          Well, I have others.

          last edited by 1 Reply Last reply Reply Quote 0
          • GilesG
            Giles
            IHUK Crew
            Joined:

            He did it with @Danny RnH too.  He has been banned from both our websites…..

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 1 Reply Last reply Reply Quote 0
            • LewisStonehouseL
              LewisStonehouse
              啓蒙家
              Joined:

              @Giles what a ballache. Just a side thought on the subject, would it still cost you if there were an option to pay by BACS transfer? I wouldn’t trust many retailers with that form of payment, but I would you, and if it helps you guys improve your margins, which funds the next projects, without making any difference to me I’d be glad to.

              last edited by 1 Reply Last reply Reply Quote 0
              • GilesG
                Giles
                IHUK Crew
                Joined:

                Thank you Lewis, we could easily implement a BACS transfer option.  Indeed, it is the only option we allow from some far eastern countries (for obvious reasons)….

                Let me discuss with @Alex and @Madame Buttonfly

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 1 Reply Last reply Reply Quote 0
                • ARNCA
                  ARNC
                  啓蒙家
                  Joined:

                  Some people are unbelievable - well done for rising above this.

                  It reminded me of an experience at work a few years ago.  We chased a client over an unpaid invoice and they genuinely replied that they had received it but didn't realise we expected them to pay.  They were an established law firm!  I think we played it straight.

                  “Every day that you survive you get a free sunset“

                  last edited by 1 Reply Last reply Reply Quote 0
                  • goosehdG
                    goosehd
                    Mod Squad
                    Joined:

                    We provide Radiology Consultations/Interpretations to Veterinarians and have a few clinics/individuals that can run up fairly high bills.

                    On a few occasions I've chased them for months (longest 1.5 years for a single bill), and even had one try to decrease their bill after the fact (services provided) and argue that they should just not pay the same as everybody else.

                    I had one clinic where the manager had just stepped out of the office every time I phoned to speak to them about their bill.  Asked to speak to the owner and the manager just happened to walk back in the door.  This went on for about two years where they would just about pay their bill off and then run it back up again.

                    They're no longer one of our clients…

                    "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                    last edited by 1 Reply Last reply Reply Quote 0
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      Unbelievable….....

                      We have a you-cant-fuck-up-twice policy with our retailers.  They piss us around once, we explain what will happen if they do it again.  It's fairly effective.

                      Since 2005 we have had one $1,000 bad debt.....

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • mikebarhootM
                        mikebarhoot
                        Iron Heart Deity
                        Joined:

                        ^icy/hot in the crotch or itching powder?  Lol. Not.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • GilesG
                          Giles
                          IHUK Crew
                          Joined:

                          Actually, I implied that we would do something nasty, that was a mistake.  We just say, "You do that again, and you will never get another delivery from us".  It seems to work  🙂

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 1 Reply Last reply Reply Quote 0
                          • goosehdG
                            goosehd
                            Mod Squad
                            Joined:

                            @Giles You could always send the new guy @JoshC down to collect the debt…With his size and love of Rugby, I think most people would pay up in short order...

                            Thankfully we've never written off a debt...(fingers crossed).  At one point we had 200 active accounts.  We've downsized and let some of our problems clients go.  It's made running the books just a little easier...

                            "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                            last edited by 1 Reply Last reply Reply Quote 0
                            • mclaincauseyM
                              mclaincausey
                              見習いボス
                              Joined:

                              Well I just hope you are keeping the pirate outfit in case you need to engage in some collections activities yourself, @goosehd

                              Think it, be it.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • S
                                sabergirl
                                見習いボス
                                Joined:

                                The cost of my healthcare is going way up in 2022. Fuck the USA and our garbage system.

                                Sent from my iPhone using Tapatalk

                                last edited by 1 Reply Last reply Reply Quote 0
                                • jordanscollectedJ
                                  jordanscollected
                                  啓蒙家
                                  Joined:

                                  I'm sure mine will go up too @sabergirl Ann. We're a small business so we get get royally screwed. Since my wife owns her own business, she is roped into the crap with me.

                                  The HSA account they offer is crap too. Yes it's pre tax money set aside, but use it or lose it at the end of the year makes no sense to me.

                                  world tours:
                                  888 Fat guy chocolate WT
                                  Mad Red x2
                                  Wabidashery

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • AnesthetistA
                                    Anesthetist
                                    見習いボス
                                    Joined:

                                    @jordanscollected:

                                    I'm sure mine will go up too @sabergirl Ann. We're a small business so we get get royally screwed. Since my wife owns her own business, she is roped into the crap with me.

                                    The HSA account they offer is crap too. Yes it's pre tax money set aside, but use it or lose it at the end of the year makes no sense to me.

                                    That’s your money, how do they pull that off!?!

                                    Sent from my iPhone using Tapatalk

                                    IG: bluehandsslim

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • emceeQE
                                      emceeQ
                                      啓蒙家
                                      Joined:

                                      @sabergirl 100%.  This past summer I left a job that had an objectively horrible impact on my mental health, to the point I was considering checking myself in to an inpatient facility.  The problem was the health insurance was so good, and my insurance options elsewhere so bad, that I was seriously considering trying to stick around.

                                      Now I'm somewhere that I'm super happy, but anytime I go to the doctor it feels like I'm gambling with finances.  Not to mention that I'm back to essentially paying out of pocket for mental health care.

                                      Without even going into the disparities of rural health care, it's a seriously screwed up system.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • jordanscollectedJ
                                        jordanscollected
                                        啓蒙家
                                        Joined:

                                        I may actually have misspoken about "use it or lose it" Matt @Anesthetist. There's something screwy about it, but i couldn't find it in my backlog of emails that i don't understand regarding healthcare and 401K, etc.

                                        @Anesthetist:

                                        @jordanscollected:

                                        I'm sure mine will go up too @sabergirl Ann. We're a small business so we get get royally screwed. Since my wife owns her own business, she is roped into the crap with me.

                                        The HSA account they offer is crap too. Yes it's pre tax money set aside, but use it or lose it at the end of the year makes no sense to me.

                                        That’s your money, how do they pull that off!?!

                                        Sent from my iPhone using Tapatalk

                                        world tours:
                                        888 Fat guy chocolate WT
                                        Mad Red x2
                                        Wabidashery

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • AnesthetistA
                                          Anesthetist
                                          見習いボス
                                          Joined:

                                          @jordanscollected:

                                          I may actually have misspoken about "use it or lose it" Matt @Anesthetist. There's something screwy about it, but i couldn't find it in my backlog of emails that i don't understand regarding healthcare and 401K, etc.

                                          @Anesthetist:

                                          @jordanscollected:

                                          I'm sure mine will go up too @sabergirl Ann. We're a small business so we get get royally screwed. Since my wife owns her own business, she is roped into the crap with me.

                                          The HSA account they offer is crap too. Yes it's pre tax money set aside, but use it or lose it at the end of the year makes no sense to me.

                                          That’s your money, how do they pull that off!?!

                                          Sent from my iPhone using Tapatalk

                                          Not derail the thread, but I’d def look into it or talk to a finance person about it. I’m by far not an expert but my financial adviser told me the rules have changed on HSA accounts.

                                          Sent from my iPhone using Tapatalk

                                          IG: bluehandsslim

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • steelworkerS
                                            steelworker
                                            見習いボス
                                            Joined:

                                            @sabergirl:

                                            The cost of my healthcare is going way up in 2022. Fuck the USA and our garbage system.

                                            Sent from my iPhone using Tapatalk

                                            It's unbelievable shit. I've been looking into medicare-mfing asswipes in the district good for nothing but  lining their bottomless pockets

                                            Those are my principles, and if you don't like them…
                                            Well, I have others.

                                            last edited by 1 Reply Last reply Reply Quote 0
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