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    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • AlexA
      Alex
      IHUK Crew
      Joined:

      The current website will be turned off at 10AM BST on Tuesday 15th of April and we're aiming to go live between 24-48 hours after this depending on a few things we need to take care of behind the scenes.

      Some things to note:

      • Your existing customer accounts will be ported over, but we are unable to import your passwords. We will send an email inviting you to re-activate your account on the new system.

      • All of your order history will be migrated over and it will live in your account as usual. Reward vouchers will also be carried over and the codes will remain the same.

      • We are changing to a new CRM platform so there will be a brief period where our current help desk is unable to respond to your queries whilst we get setup. All other social channels such as Instagram, Facebook and the forum (of course!) will not be affected.

      • Any orders that have been placed up to the morning of Tuesday 15th April, we are aiming to have them all processed and shipped (where possible) before the down time.

      last edited by Alex 1 Reply Last reply Reply Quote 5
      • BrianB
        Brian
        @EdH
        Joined:

        @EdH just keep typing speak to a human human into the chats
        It will get you somewhere

        I’ve had lots of practice with these things as a disgruntled customer / user of many companies

        last edited by AdamJA JoshCJ 2 Replies Last reply Reply Quote 3
        • AdamJA
          AdamJ
          IHUK Crew
          @Brian
          Joined:

          @Brian rest assured our new live chat is the same people you know and love 😂

          The devil is in the detail..

          last edited by 1 Reply Last reply Reply Quote 2
          • JoshCJ
            JoshC
            IHUK Crew
            @Brian
            Joined:

            @Brian 😂 every time you open a chat now im gunna be there like
            images.jpeg

            last edited by neph93N 1 Reply Last reply Reply Quote 4
            • AlexA
              Alex
              IHUK Crew
              Joined:

              The forum has now been moved to its new domain. Redirect are being put in place as I type, but if you have it bookmarked, or you have the mobile shortcut downloaded on your device, you will need to update it:
              https://forum.ironheart.co.uk

              You will need to login again as it's now treated as a 'new' domain. You'll also need to reinstall the app if you added it to your home screen.

              last edited by 1 Reply Last reply Reply Quote 3
              • neph93N
                neph93
                見習いボス
                @JoshC
                Joined:

                @JoshC Star Wars memes are the best memes

                “Some of those that work forces
                Are the same that burn crosses”

                • Virginia Woolf
                last edited by JoshCJ 1 Reply Last reply Reply Quote 1
                • JoshCJ
                  JoshC
                  IHUK Crew
                  @neph93
                  Joined:

                  @neph93 This is the way

                  last edited by 1 Reply Last reply Reply Quote 1
                  • neph93N
                    neph93
                    見習いボス
                    @motojobobo
                    Joined:

                    @motojobobo the main thing that annoyed me was the filtering function that had to reload the page every time you checked a box. Serious time sink and not something you get on other sites. Otherwise some of the drop down menus were overly sensitive, on iOS and on a desktop. Lots of other things worked great.

                    While gen X’ers may not GAF about these details, they did not raise the IH website to the level of a truly professional clothing retail company anno 2025 imho. I expect that to change now.

                    Otherwise the major issue shopside was the way the site handled (or rather didn’t handle), the bun fights for popular releases.

                    “Some of those that work forces
                    Are the same that burn crosses”

                    • Virginia Woolf
                    last edited by AlexA 1 Reply Last reply Reply Quote 1
                    • AlexA
                      Alex
                      IHUK Crew
                      @neph93
                      Joined:

                      @neph93 and the search didnt work...

                      last edited by neph93N Go For ChillG 2 Replies Last reply Reply Quote 1
                      • AlexA
                        Alex
                        IHUK Crew
                        Joined:

                        and the checkout was pretty grim

                        last edited by 1 Reply Last reply Reply Quote 0
                        • AlexA
                          Alex
                          IHUK Crew
                          Joined:

                          and, and, and

                          last edited by 1 Reply Last reply Reply Quote 0
                          • neph93N
                            neph93
                            見習いボス
                            @Alex
                            Joined:

                            @Alex you're right it didn't, I'd forgotten that... Checkout was a lot more steps than it needed to be for sure, and not very intuitive, now you mention it. It was the filter thing that drove me batty.

                            “Some of those that work forces
                            Are the same that burn crosses”

                            • Virginia Woolf
                            last edited by neph93 1 Reply Last reply Reply Quote 0
                            • Go For ChillG
                              Go For Chill
                              Haraki san Prodigy
                              @Alex
                              Joined:

                              @Alex said in New Iron Heart Website - Launching Soon!:

                              @neph93 and the search didnt work...

                              This whole time I thought that was just me. I feel so vindicated. 😄

                              "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

                              last edited by popvultureP 1 Reply Last reply Reply Quote 6
                              • KjunxK
                                Kjunx
                                Raw and Unwashed
                                Joined:

                                Well...when the site is up and running you have a veritable army of resources here on the forum to help the IHcrew test out the new site. You should launch a separate page dedicated to 'bugs' found. Will help in fast identification and likely reduce downstream costs due to order mistakes, etc. - most folks here I've met are good humans and happy to just click away but you could always run a context to identify bugs at a 1 euro per bug amount :). Looking forward to checking out the new site and throwing down a test purchase !

                                last edited by AlexA 1 Reply Last reply Reply Quote 1
                                • Go For ChillG
                                  Go For Chill
                                  Haraki san Prodigy
                                  Joined:

                                  I humbly volunteer to test discount codes in the checkout process.

                                  I propose we start with 80% and work our way down to 10% in Increments of 10. We must test all possibilities for the good of the customer.

                                  "Opportunity is missed by most people because it is dressed in overalls and looks like work." -Thomas Edison

                                  last edited by SKTS 1 Reply Last reply Reply Quote 10
                                  • SKTS
                                    SKT
                                    見習いボス
                                    @Go For Chill
                                    Joined:

                                    @Go-For-Chill seconded

                                    last edited by 1 Reply Last reply Reply Quote 1
                                    • popvultureP
                                      popvulture
                                      見習いボス
                                      @Go For Chill
                                      Joined:

                                      @Go-For-Chill I feel like it worked SOMETIMES, just enough for me to halfway give it a personality, like a cool girl who ignores me most of the time. I’d start typing “B-U-C…. BIG BUCK! Look! She likes me today!” Most of the time just the cold silence, though. Sigh.

                                      WTB
                                      IHSH-IHG-BLK XXL
                                      Sugar Cane Coke Stripe SS L charcoal

                                      last edited by 1 Reply Last reply Reply Quote 2
                                      • CosmoSix5C
                                        CosmoSix5
                                        Haraki san Prodigy
                                        Joined:

                                        Will this eliminate the different versions aka Iron Heart America/UK/International? For me the click to items like the season preview or future releases would leave Ironheartamerica.
                                        Never a huge deal just curious.

                                        WTB Brund Flannel 2 or 3x

                                        last edited by AlexA 1 Reply Last reply Reply Quote 1
                                        • BrianB
                                          Brian
                                          Joined:

                                          My self imposed spending ban might have to be lifted just to help the “testing” process

                                          last edited by 1 Reply Last reply Reply Quote 1
                                          • CosmoSix5C
                                            CosmoSix5
                                            Haraki san Prodigy
                                            Joined:

                                            Exciting post from Haraki on FB. Translates to 25oz now in stock. For Japan and who knows the cuts but wheels are in motion. 👖
                                            Screenshot_20250416_004356_Facebook.jpg

                                            WTB Brund Flannel 2 or 3x

                                            last edited by 1 Reply Last reply Reply Quote 2
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