New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[motojobobo]

Thankyou @AdamJ , that worked smoothly!
All set now.

[AdamJ]

@motojobobo Thanks, glad to hear it. Sorry for the inconvenience!

[SKT]

On the old site there was a step during check out where you could leave a message for the crew…say if you were wanting a certain waist measurement, etc. I don’t see a place to do that on the new system…should we just email the crew referencing the order for a request like this now? Also, I found it really useful to be able to buy return shipping as a stand anlone item in the event I wanted to send something back to IHUK for maybe a retrofit snap upgrade or hemming. Will there be a way to do that in the new system?

[Alex]

@SKT said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

On the old site there was a step during check out where you could leave a message for the crew

@AdamJ can look into this, we have some other adjustments to make on the checkout page so will see what is possible. Is perhaps down to the shop app's quick checkout.

should we just email the crew referencing the order for a request like this now?

For now, yes please. You get an order conf email from us, just reply to that please (it should send to shop@ironheart.co.uk)

Also, I found it really useful to be able to buy return shipping as a stand anlone item in the event I wanted to send something back to IHUK for maybe a retrofit snap upgrade or hemming. Will there be a way to do that in the new system?

@Graham can chime in here

[AdamJ]

@SKT Alex mentioned the Shop App but on the primary website, there is a field here

If this does not appear for you let me know and I'll take a further look

[Graham]

@SKT

With our new returns portal which is fantastic and auto generates your return label as soon as you request your return, we really did not want to have return labels on the site as well to confuse things. If one ever needs a returns label outside of our returns portal, just let one of the crew know and we can create the order and send you a payment link in about 30 seconds on our new platform. This way if you want to send something in for a snap upgrade we can send you a link for the return shipping, snap upgrade etc all in one hit as it was getting wuite muddied on the order screen if one orders a snap upgrade on one order and a shipping label on another which was happening quite often.

[SKT]

@Graham thanks man…makes total sense to not have it listed as it would be confusing.

@AdamJ i can’t get that field to come up no matter what I do in the checkout process. Using DuckDuckGo and Firefox on iPhone 14pro.

[northsouthdenimguy]

Getting an error when I go to do the snap upgrade.

[AdamJ]

@northsouthdenimguy Sorry about that, we're investigating now

[AdamJ]

@SKT thanks for the info, can you DM me a screenshot if possible of what you're seeing? I have tested on Mac and iPhone with DDG browser and can see it as expected:

[AdamJ]

@northsouthdenimguy fixed thanks for reporting mate

[northsouthdenimguy]

@AdamJ

Thanks! Now good on my end.

[goosehd]

Just want to do a shout out about how well this new platform seems to be working from my perspective.

When I was in Minnesota working at the veterinary hospital, we had a team of 20-30 people testing out new software that connected just about every aspect of daily activities from billing, medical records, lab results, etc. This software was used at multiple schools and each had their own testing teams to identify potential faults and issues.

No matter how hard we tried, things always slipped through the cracks and in some cases we had to roll back to previous iterations to work out bugs.

From what I see, this software rollout would be a huge success! You guys did an outstanding job!!

Thank you for doing what you do

[AdamJ]

@goosehd thank you Dennis

[Daniel San]

@AdamJ
is it possible that the relove request isn’t working? Did a request 2 or 3 days ago and nothing happened so far !?

[AdamJ]

@Daniel-San let me check it out mate

[Alex]

@Daniel-San Ross replied to your request a few days ago. Looking at it, we have this message:

Have you had any successful communications from us in the last week or so?

[Alex]

Ah, no - I have worked it out. You put a typo in your email address on the form...

[Alex]

I have just replied to the response Ross sent you, and cced in your correct email address - please reply as normal to that @Daniel-San

[Daniel San]

@Alex
thx Alex !!
sorry for the typo !! 🫣