IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo
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@indigostiff This is why I appreciate Division Road. Not only do they truly take returns (read: back to original payment method) , they'll allow you to order multiple to get the sizing right and then, so long as you're keeping one of the two, comp the return shipping on the one you send back.
Probably a pain for them to manage on the back end and lose a bit more profit than they'd otherwise make, but they seem to be an outlier on both policies with so many other stores not even offering true returns....
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My personal opinion on returns is that the systems/courtesy has been abused to death and a long time coming. With many people buying everything they could in multiples, returning it, and the businesses losing out on shipping fees, card transactions, currency exchanges, etc., I couldn’t understand how some places continued the policies.
It was a great system when people did the work beforehand and tried to buy what they wanted and a fit that worked.
When you think of profit margins and how each of those returns affected the bottom lines. Rent, employees, benefits, insurance, etc. isn’t cheap. One or two returns won’t break the bank, many returns may just bankrupt a company.
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@Matt what’s on your feet Matt?!
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My god this shirt is fucking lovely
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@goosehd I think that's all fair to include as context in the discussion, I just immediately get turned off by seeing only store credit offered under a return policy as I want flexibility in purchasing, especially in a situation like this.
Plenty of stockists carried this shirt, but if I had $400 of store credit at one and they sold out my size before I could purchase, then it did me zero good and it may be months or years until I find something I want to purchase from them. Having that much cash "tied up" is a deal breaker for me.
I'd almost rather see them offer an adder that allows it to be returned. Say 5% on top of the purchase price that "turns on" the refund option. That way, the customers that know what they want pay retail and the people that aren't 100% sure get to give it a go without overly hurting the business by making them eat all the costs associated with taking the return.
But maybe that presents additional challenges I'm not thinking of at the moment....
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@Watty …credit card fees alone are 3.5% (just looked and the current general rates are 1.5%-4%) and higher on every transaction. 5% in the big scheme wouldn’t touch the amount lost on transactions. I can’t say for certain how much every retailer loses, but I would say it’s much higher than what most people would think.
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@JerkStore looks great ! Enjoy breaking it ! After 24h it gets even better
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Sorry for the rubbish picture, it’s kind of dark here and I’m home alone. I’m glad I sized up to an XL, I’m not sure I could’ve pulled off the shoulders on a large.
One thing I’ve noticed that I’m not fond of both sleeves have a very pronounced fold mark running down them. Anybody else’s?
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@Anesthetist said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:
One thing I’ve noticed that I’m not fond of both sleeves have a very pronounced fold mark running down them. Anybody else’s?
That's what I was referring to in my post somewhere above, that they were fading on the hanger. Many of the shirts had it, probably from rubbing during transport.
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@Anesthetist my left sleeve has a major fold / crease in it as well. As if it was folded then stitched on the cuff? right sleeve isn't as noticeable.
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@Anesthetist mine has fold marks on the sleeves as well, though not as pronounced as yours. I'm reasonably confident they will become less noticeable with wear and wash, so I don't really mind them. I've had similar vertical fades after washing my denim but they've disappeared as well. It's all part of the journey for me
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This post is deleted!
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@Germinal For sure. All else aside, I have no issue with being required to pay for my return shipping, especially in cases where a "free shipping" threshold was triggered on the part of the retailer.
@goosehd I mean, we have to start somewhere and I just picked 5% as it seemed at least somewhat reasonable. If the idea is they lose X on every sale, then surely inflating the price X is taken from would be better than simply basing it on retail. But sure, I would agree that the overhead costs generally are probably much higher than we'd think.
Being completely honest, sometimes I wonder how certain outfits can even stay in business maintaining a brick and mortar....but that's a much larger conversation around costs and margins.
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@Anesthetist by the way, great fit!
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@Tago-Mago thanks! I Will get better photos whenever the wife gets home.
@tody In my excitement to see pics, I must’ve missed that! It doesn’t really irritate me, I know it will settle down, but I was a little surprised
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@Anesthetist , i see some marks on mine, right sleeve only. Could be from having them folded in a suitcase for a coupe of days. Don't mind them, think they will disappear over time.
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@Twistlock I’m looking at the stacking on your sleeve. Do you think this fabric would produce some
Deep stacks? -
So, my tightest(while still comfortable) IH shirt is IHSH 295ib with a chest of exactly 24". The XXX 397 is listed at 24.6" what's the consensus? Impossible to size up due to availability. I'll be ordering from a USA retailer so only a slight return hassle. Looks good on paper... Thoughts? Buy or pass? Thanks!