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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo

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    • JerkStoreJ
      JerkStore
      Raw and Unwashed
      @Denimminer
      Joined:

      @Denimminer

      @Denimminer said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

      @indigostiff said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

      @Denimminer I have found that more the norm recently, which is weird. If they're out of your preferred size (to exchange to) - which in this case is likely, you're basically SOL with a credit.

      Not that I'd have a problem finding something to exchange for especially with new UHFs coming out but sometimes I'll exchange for something I wouldn't normally buy just for fear of the store credit being "lost"

      Where do you live where store credit can be lost?

      last edited by D 1 Reply Last reply Reply Quote 0
      • D
        Denimminer
        Raw and Unwashed
        @JerkStore
        Joined:

        @JerkStore said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

        @Denimminer

        @Denimminer said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

        @indigostiff said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

        @Denimminer I have found that more the norm recently, which is weird. If they're out of your preferred size (to exchange to) - which in this case is likely, you're basically SOL with a credit.

        Not that I'd have a problem finding something to exchange for especially with new UHFs coming out but sometimes I'll exchange for something I wouldn't normally buy just for fear of the store credit being "lost"

        Where do you live where store credit can be lost?

        The USA , I'm just saying I don't trust computers them going down, "no record of you having $415 credit" scenario.
        I did order a XL from jamesdant so I'll have a L and XL.

        last edited by indigostiffI JerkStoreJ 2 Replies Last reply Reply Quote 1
        • indigostiffI
          indigostiff
          @Denimminer
          Joined:

          @Denimminer But they don't accept returns either, do they? So you'll have a credit there then?

          last edited by D 1 Reply Last reply Reply Quote 0
          • JerkStoreJ
            JerkStore
            Raw and Unwashed
            @Denimminer
            Joined:

            @Denimminer

            @Denimminer said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

            @JerkStore said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

            @Denimminer

            @Denimminer said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

            @indigostiff said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

            @Denimminer I have found that more the norm recently, which is weird. If they're out of your preferred size (to exchange to) - which in this case is likely, you're basically SOL with a credit.

            Not that I'd have a problem finding something to exchange for especially with new UHFs coming out but sometimes I'll exchange for something I wouldn't normally buy just for fear of the store credit being "lost"

            Where do you live where store credit can be lost?

            The USA , I'm just saying I don't trust computers them going down, "no record of you having $415 credit" scenario.
            I did order a XL from jamesdant so I'll have a L and XL.

            In California at least, gift cards can never expire (how IH makes their gift cards expire after a year is a whole other issue). Just keep an email copy as a record and anxiety should subside. I also really hate how no stores accept refunds anymore. Just completely gone.

            last edited by JerkStore 1 Reply Last reply Reply Quote 1
            • D
              Denimminer
              Raw and Unwashed
              @indigostiff
              Joined:

              @indigostiff said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

              @Denimminer But they don't accept returns either, do they? So you'll have a credit there then?

              They do not, and the Large I got from ironshopprovisions and they don't either. This shouldn't be hard to off load if i want to do it myself I suppose to recoup.

              last edited by 1 Reply Last reply Reply Quote 1
              • DeeDee85D
                DeeDee85
                啓蒙家
                @long_john86
                Joined:

                @long_john86 I’m not even tall at 5”10 and can see where you are coming from.. I recently ordered 3 UES flannels direct from Japan for a great price and while the quality was great and they fit pretty much spot on.. the sleeves seemed too short after wearing pretty much nothing but Iron Heart. I love that with IH I can fully stretch my arms out in front of me and they still cover my fore arms.. is that weird 😂

                last edited by DeeDee85 todyT 1 Reply Last reply Reply Quote 3
                • todyT
                  tody
                  啓蒙家
                  @DeeDee85
                  Joined:

                  @DeeDee85 said in IHSH-397-IND - 21oz Sashiko Work Shirt - Indigo:

                  I love that with IH I can fully stretch my arms out in front of me and they still cover my fore arms.. is that weird 😂

                  The reason I came to IH in the first place.

                  last edited by DeeDee85D 1 Reply Last reply Reply Quote 3
                  • B
                    Blacksheep6x
                    Raw and Unwashed
                    Joined:

                    You need to size up.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • DeeDee85D
                      DeeDee85
                      啓蒙家
                      @tody
                      Joined:

                      @tody at least I know I’m not alone then! I didn’t realise how much I’ve grown to love it until I tried a different brand of shirt. I ordered an orSlow chambray work shirt a while ago and while the fit everywhere else was spot on, the sleeves were almost comically short.

                      last edited by long_john86L 1 Reply Last reply Reply Quote 2
                      • long_john86L
                        long_john86
                        Iron Heart Deity
                        @DeeDee85
                        Joined:

                        @DeeDee85 @tody to riff on @goosehd saying: came for the sleeve length, stayed for the sleeve length! 😂
                        A luxury I can no longer do without!

                        6'4". Wingspan of Phelps.

                        WTB:
                        IHSH-399-ORA - Tag XXL
                        IHSH-260-PPL - Tag XXXL
                        IH-888S-SLBod - Tag 36

                        last edited by Mister_BrueM 1 Reply Last reply Reply Quote 2
                        • Mister_BrueM
                          Mister_Brue
                          Raw and Unwashed
                          @long_john86
                          Joined:
                          This post is deleted!
                          last edited by long_john86L 1 Reply Last reply Reply Quote 2
                          • long_john86L
                            long_john86
                            Iron Heart Deity
                            @Mister_Brue
                            Joined:

                            @Mister_Brue cheers matey 🙏 Yes I may need to venture into international territory to snag one!

                            6'4". Wingspan of Phelps.

                            WTB:
                            IHSH-399-ORA - Tag XXL
                            IHSH-260-PPL - Tag XXXL
                            IH-888S-SLBod - Tag 36

                            last edited by 1 Reply Last reply Reply Quote 1
                            • W
                              Watty
                              Raw and Unwashed
                              @indigostiff
                              Joined:

                              @indigostiff This is why I appreciate Division Road. Not only do they truly take returns (read: back to original payment method) , they'll allow you to order multiple to get the sizing right and then, so long as you're keeping one of the two, comp the return shipping on the one you send back.

                              Probably a pain for them to manage on the back end and lose a bit more profit than they'd otherwise make, but they seem to be an outlier on both policies with so many other stores not even offering true returns....

                              last edited by Watty 1 Reply Last reply Reply Quote 2
                              • goosehdG
                                goosehd
                                Mod Squad
                                Joined:

                                My personal opinion on returns is that the systems/courtesy has been abused to death and a long time coming. With many people buying everything they could in multiples, returning it, and the businesses losing out on shipping fees, card transactions, currency exchanges, etc., I couldn’t understand how some places continued the policies.

                                It was a great system when people did the work beforehand and tried to buy what they wanted and a fit that worked.

                                When you think of profit margins and how each of those returns affected the bottom lines. Rent, employees, benefits, insurance, etc. isn’t cheap. One or two returns won’t break the bank, many returns may just bankrupt a company.

                                "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                last edited by W 1 Reply Last reply Reply Quote 3
                                • G
                                  Gavin666
                                  Raw and Unwashed
                                  @Matt
                                  Joined:

                                  @Matt what’s on your feet Matt?!

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • JerkStoreJ
                                    JerkStore
                                    Raw and Unwashed
                                    Joined:

                                    My god this shirt is fucking lovely
                                    IMG_0018.jpeg

                                    last edited by GerminalG 1 Reply Last reply Reply Quote 13
                                    • W
                                      Watty
                                      Raw and Unwashed
                                      @goosehd
                                      Joined:

                                      @goosehd I think that's all fair to include as context in the discussion, I just immediately get turned off by seeing only store credit offered under a return policy as I want flexibility in purchasing, especially in a situation like this.

                                      Plenty of stockists carried this shirt, but if I had $400 of store credit at one and they sold out my size before I could purchase, then it did me zero good and it may be months or years until I find something I want to purchase from them. Having that much cash "tied up" is a deal breaker for me.

                                      I'd almost rather see them offer an adder that allows it to be returned. Say 5% on top of the purchase price that "turns on" the refund option. That way, the customers that know what they want pay retail and the people that aren't 100% sure get to give it a go without overly hurting the business by making them eat all the costs associated with taking the return.

                                      But maybe that presents additional challenges I'm not thinking of at the moment....

                                      last edited by goosehdG GerminalG 2 Replies Last reply Reply Quote 2
                                      • goosehdG
                                        goosehd
                                        Mod Squad
                                        @Watty
                                        Joined:

                                        @Watty …credit card fees alone are 3.5% (just looked and the current general rates are 1.5%-4%) and higher on every transaction. 5% in the big scheme wouldn’t touch the amount lost on transactions. I can’t say for certain how much every retailer loses, but I would say it’s much higher than what most people would think.

                                        "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                        last edited by goosehd 1 Reply Last reply Reply Quote 2
                                        • GerminalG
                                          Germinal
                                          @Watty
                                          Joined:

                                          @Watty I agree. I think re stocking fees and Shipping costs for the customer when the item is not replaced is a good balance.
                                          The prices we pay include the iron heart customer service experience imho.

                                          last edited by W 1 Reply Last reply Reply Quote 1
                                          • GerminalG
                                            Germinal
                                            @JerkStore
                                            Joined:

                                            @JerkStore looks great ! Enjoy breaking it ! After 24h it gets even better 😃

                                            last edited by 1 Reply Last reply Reply Quote 0
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