BS-10 - GOOD ART HLYWD Model 10 Bracelet

[gazza61]

@Daniel-San I get that and I'm the same I personally would reach out to gah and see what they have to say about it. At the end of the day you want to be happy with your purchase. Hope everything gets resolved for you.

[Alex]

@Daniel-San sorry to see this. I actually think you may be best contacting GAH directly to start with, as we have no stock to replace it with nor the wherewithal to repair it. Of course, we could take it back for a refund but I assume your preference is to get it correct.

[Alex]

But if you do want us to do anything, then please drop a note to the shop@ironheart email address

[Daniel San]

@Alex
thank you Alex ! I will contact them and keep you updated.

[Alex]

Clearly we will do whatever we can to support, as you bought from us, but I am hoping they can help you more directly (and faster than having us in the middle too)

[Daniel San]

I know Alex , and I really appreciate

[Matt]

I think it’s garbage. Send it to me, I’ll take it off your hands. You’re welcome.

[Daniel San]

@Alex
Used the contact form on their website and Rachel answered right away
It is like I thought, the arms are symmetrical and can be mounted on each side. So they make us new ones . Don’t know exactly how this will be done and when but it seems that they take it pretty serious . Took some pictures they requested and asked how it continues.
Keep you updated

[natefreezy]

Want to get a Model 10... A or B?

Anyone with an A wish they'd gone B? Anyone with B want an A? How'd you pick if you were actually able to try both?

Thanks!

[pechelman]

Checkout the product photos at the various retailers. They usually provide some different pictures on different models. This has helped me bookend / estimate how big various things actually wear.

Otherwise, this post/picture might be helpful which compares AAAA, AA, and B.
https://www.ironheart.co.uk/forum//post/789513

[Kasi]

@Daniel-San said in BS-10 - GOOD ART HLYWD Model 10 Bracelet:

@Alex
Used the contact form on their website and Rachel answered right away
It is like I thought, the arms are symmetrical and can be mounted on each side. So they make us new ones . Don’t know exactly how this will be done and when but it seems that they take it pretty serious . Took some pictures they requested and asked how it continues.
Keep you updated

They made it. They can fix it

[pechelman]

Not that I really care or am in any rush; has anyone gotten their t-shirt yet? If not, I won't bother asking GA about that order.

[gazza61]

@pechelman it says on their website it takes 6 weeks.

[pechelman]

could have sworn it was listed as an "in stock" item when i ordered but maybe i confused it with the other new t-shirt that is "in stock".

I also figured the 4-6 weeks shipping time referenced on their website (assuming this is where you are getting 6 weeks from, because it doesnt say that on my order confirmation) was related to the silver items they actually make and not tshirts, but thanks anyway.

[gazza61]

@pechelman I thought the same,when I double checked because it was taking so long it says 4to6 weeks,never mind it was chucked in with the braclet .

[Kasi]

[Daniel San]

today I dropped our A and AA bracelets at fedex for return. It somehow feels strange to give them away and ship to the US , specially that value. keep fingers crossed that they get there without any trouble ‍️

[pechelman]

I'd like to think GA would take care of you regardless of what happens, especially if you have a tracking number.

[Kasi]

If value more than $800 They will get custom tax United States

[Daniel San]

GAH managed everything. I just printed the return label . So it’s not my business if they have to pay something