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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Free repairs for life, for you, by us.

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  • D
    Denimminer
    Raw and Unwashed
    Joined: 22 Oct 2019

    Those of you from USA that have sent in, what's the cheapest way to send them?

    last edited by 10 Jul 2022, 22:13 1 Reply Last reply Reply Quote 0
    • G
      Giles
      IHUK Crew
      Joined: 22 Sept 2009

      Using our shipping:

      https://www.ironheartamerica.com/returns-shipping/shipping-return-int.html

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 11 Jul 2022, 06:24 1 Reply Last reply Reply Quote 0
      • H
        hoppy_IPA
        Raw and Unwashed
        Joined: 24 Feb 2019

        Just got my 555-XHSib back from repair. IIRC they were sent off from Idaho on March 1st so 2 month turn around. Not bad considering all the work done: Belt-loop bar tack, holes in the back pocket/crotch/knee & a ripped out front pocket.

        Big thanks for this awesome service Iron Heart!

        last edited by 1 May 2023, 23:22 1 Reply Last reply Reply Quote 3
        • W
          Walery Smirnoff
          The Unwoven
          Joined: 15 May 2023

          I am shocked by such a cool service from IH. Too bad it's not available right now. I live on the dark side of the moon. I will protect my Iron Heart

          last edited by 9 Jun 2023, 07:50 1 Reply Last reply Reply Quote 0
          • T
            T4920
            見習いボス
            Joined: 27 Apr 2022

            Not available now? I was under the impression this is still a thing.

            “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

            last edited by 9 Jun 2023, 07:58 1 Reply Last reply Reply Quote 0
            • G
              Graham
              IHUK Crew
              Joined: 8 May 2014

              @Walery-Smirnoff

              I can not find any repair request from you on our system. Are you referring to the no shipping to and from Russia at this time? We are sorry about that and look forward to any repairs we can provide for you once normal shipping resumes.

              You could always have them sent to us and back from a friend / relative in another country that we service via UPS?

              @T4920 Repairs are very much still a thing. @JoshC killing it every day.

              @gmac_ironheart
              🤘

              last edited by 9 Jun 2023, 08:02 1 Reply Last reply Reply Quote 3
              • W
                Walery Smirnoff
                The Unwoven
                Joined: 15 May 2023

                My IHs are still new. 25 oz withstands the roughest weather and mud. But sooner or later my jeans will give up. And no one knows how to repair them here in the outback of Russia. Now is a difficult time, unfortunately. I will take care of them.

                last edited by 9 Jun 2023, 08:09 1 Reply Last reply Reply Quote 0
                • R
                  Richard
                  Raw and Unwashed
                  Joined: 8 Aug 2020

                  Four year old 555-01’s just back from being repaired. Two crotch holes gone, and another couple I hadn’t noticed. Thanks, fellas. Really great job. Appreciated.

                  last edited by 27 Sept 2023, 11:52 1 Reply Last reply Reply Quote 2
                  • S
                    seawolf
                    Mod Squad
                    Joined: 28 Oct 2011

                    I suppose I should check-in as well. I sent in my beloved 10-year old XHS and a pair of 634S for various holes and pocket bag damage, and both pairs came back looking great! Thank you IHUK! Also, pro tip: If you take advantage of IKUK's free shipping with a purchase of $200 or more, you can get your repaired items a free plane ticket home 😉

                    “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                    @zeebeeleather

                    last edited by 27 Sept 2023, 12:44 1 Reply Last reply Reply Quote 4
                    • T
                      T4920
                      見習いボス
                      Joined: 27 Apr 2022

                      I know this doesn't specifically concern repairs, but would you guys hem non IH jeans (for a price of course) if I was to send them to you? Got a pair with a mean bleach stain above the cuff that I'd like turned into shorts!

                      “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                      last edited by 28 Sept 2023, 08:39 A 1 Reply Last reply 28 Sept 2023, 08:44 Reply Quote 0
                      • A
                        Alex
                        IHUK Crew
                        @T4920
                        Joined: 28 Sept 2009

                        @T4920 Absolutely, we have two services - one free when you order at checkout, the other paid when you need a pair of IH or non-IH jeans hemmed after purchase:

                        https://www.ironheart.co.uk/hemming-service/

                        last edited by 28 Sept 2023, 08:44 T 1 Reply Last reply 28 Sept 2023, 08:48 Reply Quote 0
                        • T
                          T4920
                          見習いボス
                          @Alex
                          Joined: 27 Apr 2022

                          @Alex Cheers Alex. I'm in no rush but when the time comes to send some jeans in for repair, I'll throw in the other pair to be hemmed.

                          “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                          last edited by 28 Sept 2023, 08:48 1 Reply Last reply Reply Quote 0
                          • T
                            Tago Mago
                            Mod Squad
                            Joined: 16 Jan 2021

                            How does the repair service work for EU residents? Standard return shipping?

                            last edited by 28 Sept 2023, 09:51 A 1 Reply Last reply 28 Sept 2023, 11:15 Reply Quote 2
                            • A
                              Alex
                              IHUK Crew
                              @Tago Mago
                              Joined: 28 Sept 2009

                              @Tago-Mago Same as every other country, you just need to purchase the relevant returns shipping label to the site you check out on

                              last edited by 28 Sept 2023, 11:15 1 Reply Last reply Reply Quote 1
                              • T
                                T4920
                                見習いボス
                                Joined: 27 Apr 2022

                                PXL_20240207_200001784.jpg

                                I have small holes forming on two pairs (UHF and 21oz SBG) in roughly the same spot, I want to address the issue before it gets any worse.

                                Is this repair possible? I'm conscious the hole may be too close to the constructional stitching in the crotch..

                                “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                                last edited by 7 Feb 2024, 20:09 1 Reply Last reply Reply Quote 0
                                • MattM
                                  Matt
                                  見習いボス
                                  Joined: 4 Oct 2011

                                  I’ve got some similar issues. I was just going to bring them with me in Sept and leave them there.

                                  last edited by 7 Feb 2024, 20:28 T 1 Reply Last reply 7 Feb 2024, 20:34 Reply Quote 0
                                  • T
                                    T4920
                                    見習いボス
                                    @Matt
                                    Joined: 27 Apr 2022

                                    @Matt leave them there indefinitely? I'm definitely not ready to abandon mine, fades just starting to pop and everywhere else is a damage free..

                                    “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                                    last edited by T4920 2 Jul 2024, 20:34 7 Feb 2024, 20:34 1 Reply Last reply Reply Quote 0
                                    • MattM
                                      Matt
                                      見習いボス
                                      Joined: 4 Oct 2011

                                      No, just for repairs. If they can give them back to me while I’m there that’s great but I’m in no rush.

                                      last edited by 7 Feb 2024, 20:59 T 1 Reply Last reply 7 Feb 2024, 21:25 Reply Quote 0
                                      • T
                                        T4920
                                        見習いボス
                                        @Matt
                                        Joined: 27 Apr 2022

                                        @Matt good shout, I may do this too

                                        “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                                        last edited by 7 Feb 2024, 21:25 1 Reply Last reply Reply Quote 0
                                        • JoshCJ
                                          JoshC
                                          IHUK Crew
                                          Joined: 18 Nov 2021

                                          Hey @T4920 and @Matt, I haven't spoken with Alex yet regarding repairs at the party, but once I have had a chat with Alex regarding party repairs, we will make an announcement or what the plan is. It will probably be very similar to last time where I will only take X amount and book you in and no pocket repairs as they take too long.

                                          However, if you want to bring them anyway and leave them for repair that's fine and you will just need to pay for the shipping back once they are completed.

                                          Tom, If you want them repaired sooner our repair service is open just fill out a repair form https://www.ironheart.co.uk/content/wear-and-repair and I can talk you through the steps to get them to and from us

                                          last edited by 8 Feb 2024, 11:58 MattM 1 Reply Last reply 8 Feb 2024, 14:44 Reply Quote 0
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