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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Free repairs for life, for you, by us.

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  • S
    seawolf
    Mod Squad
    Joined: 28 Oct 2011

    I suppose I should check-in as well. I sent in my beloved 10-year old XHS and a pair of 634S for various holes and pocket bag damage, and both pairs came back looking great! Thank you IHUK! Also, pro tip: If you take advantage of IKUK's free shipping with a purchase of $200 or more, you can get your repaired items a free plane ticket home 😉

    “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

    @zeebeeleather

    last edited by 27 Sept 2023, 12:44 1 Reply Last reply Reply Quote 4
    • T
      T4920
      見習いボス
      Joined: 27 Apr 2022

      I know this doesn't specifically concern repairs, but would you guys hem non IH jeans (for a price of course) if I was to send them to you? Got a pair with a mean bleach stain above the cuff that I'd like turned into shorts!

      “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

      last edited by 28 Sept 2023, 08:39 A 1 Reply Last reply 28 Sept 2023, 08:44 Reply Quote 0
      • A
        Alex
        IHUK Crew
        @T4920
        Joined: 28 Sept 2009

        @T4920 Absolutely, we have two services - one free when you order at checkout, the other paid when you need a pair of IH or non-IH jeans hemmed after purchase:

        https://www.ironheart.co.uk/hemming-service/

        last edited by 28 Sept 2023, 08:44 T 1 Reply Last reply 28 Sept 2023, 08:48 Reply Quote 0
        • T
          T4920
          見習いボス
          @Alex
          Joined: 27 Apr 2022

          @Alex Cheers Alex. I'm in no rush but when the time comes to send some jeans in for repair, I'll throw in the other pair to be hemmed.

          “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

          last edited by 28 Sept 2023, 08:48 1 Reply Last reply Reply Quote 0
          • T
            Tago Mago
            Mod Squad
            Joined: 16 Jan 2021

            How does the repair service work for EU residents? Standard return shipping?

            last edited by 28 Sept 2023, 09:51 A 1 Reply Last reply 28 Sept 2023, 11:15 Reply Quote 2
            • A
              Alex
              IHUK Crew
              @Tago Mago
              Joined: 28 Sept 2009

              @Tago-Mago Same as every other country, you just need to purchase the relevant returns shipping label to the site you check out on

              last edited by 28 Sept 2023, 11:15 1 Reply Last reply Reply Quote 1
              • T
                T4920
                見習いボス
                Joined: 27 Apr 2022

                PXL_20240207_200001784.jpg

                I have small holes forming on two pairs (UHF and 21oz SBG) in roughly the same spot, I want to address the issue before it gets any worse.

                Is this repair possible? I'm conscious the hole may be too close to the constructional stitching in the crotch..

                “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                last edited by 7 Feb 2024, 20:09 1 Reply Last reply Reply Quote 0
                • M
                  Matt
                  見習いボス
                  Joined: 4 Oct 2011

                  I’ve got some similar issues. I was just going to bring them with me in Sept and leave them there.

                  last edited by 7 Feb 2024, 20:28 T 1 Reply Last reply 7 Feb 2024, 20:34 Reply Quote 0
                  • T
                    T4920
                    見習いボス
                    @Matt
                    Joined: 27 Apr 2022

                    @Matt leave them there indefinitely? I'm definitely not ready to abandon mine, fades just starting to pop and everywhere else is a damage free..

                    “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                    last edited by T4920 2 Jul 2024, 20:34 7 Feb 2024, 20:34 1 Reply Last reply Reply Quote 0
                    • M
                      Matt
                      見習いボス
                      Joined: 4 Oct 2011

                      No, just for repairs. If they can give them back to me while I’m there that’s great but I’m in no rush.

                      last edited by 7 Feb 2024, 20:59 T 1 Reply Last reply 7 Feb 2024, 21:25 Reply Quote 0
                      • T
                        T4920
                        見習いボス
                        @Matt
                        Joined: 27 Apr 2022

                        @Matt good shout, I may do this too

                        “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                        last edited by 7 Feb 2024, 21:25 1 Reply Last reply Reply Quote 0
                        • J
                          JoshC
                          IHUK Crew
                          Joined: 18 Nov 2021

                          Hey @T4920 and @Matt, I haven't spoken with Alex yet regarding repairs at the party, but once I have had a chat with Alex regarding party repairs, we will make an announcement or what the plan is. It will probably be very similar to last time where I will only take X amount and book you in and no pocket repairs as they take too long.

                          However, if you want to bring them anyway and leave them for repair that's fine and you will just need to pay for the shipping back once they are completed.

                          Tom, If you want them repaired sooner our repair service is open just fill out a repair form https://www.ironheart.co.uk/content/wear-and-repair and I can talk you through the steps to get them to and from us

                          last edited by 8 Feb 2024, 11:58 M 1 Reply Last reply 8 Feb 2024, 14:44 Reply Quote 0
                          • M
                            Matt
                            見習いボス
                            @JoshC
                            Joined: 4 Oct 2011

                            @JoshC sounds good. I’ll submit for one of the spots but if they fill up leaving them is ok with me, thanks.

                            last edited by 8 Feb 2024, 14:44 1 Reply Last reply Reply Quote 1
                            • G
                              GraemeE
                              Joined: 18 Sept 2022

                              Just dropped off one of mine to ups over to the UK for repair
                              Godspeed You! Black Jeans

                              last edited by 9 Feb 2024, 18:42 P 1 Reply Last reply 9 Feb 2024, 19:30 Reply Quote 5
                              • P
                                popvulture
                                見習いボス
                                @GraemeE
                                Joined: 2 Oct 2018

                                @GraemeE Lift Your Skinny Fits Like Antennas to Heaven 🖤

                                WTB
                                IHSH-IHG-BLK XXL
                                Sugar Cane Coke Stripe SS L charcoal

                                last edited by 9 Feb 2024, 19:30 1 Reply Last reply Reply Quote 3
                                • T
                                  T4920
                                  見習いボス
                                  Joined: 27 Apr 2022

                                  Do I need to sign up for hemming/repairs over the party weekend? I remember something being mentioned about that but can't find the post for the life of me..

                                  “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                                  last edited by T4920 9 Feb 2024, 17:29 2 Sept 2024, 17:29 A T 2 Replies Last reply 2 Sept 2024, 17:32 Reply Quote 0
                                  • A
                                    Alex
                                    IHUK Crew
                                    @T4920
                                    Joined: 28 Sept 2009

                                    @T4920 yes please, @JoshC will help you out

                                    last edited by 2 Sept 2024, 17:32 1 Reply Last reply Reply Quote 1
                                    • T
                                      Tago Mago
                                      Mod Squad
                                      @T4920
                                      Joined: 16 Jan 2021

                                      @T4920 to add to what Alex just wrote:

                                      https://www.ironheart.co.uk/forum//post/827729

                                      last edited by 2 Sept 2024, 17:33 1 Reply Last reply Reply Quote 1
                                      • J
                                        JoshC
                                        IHUK Crew
                                        Joined: 18 Nov 2021

                                        @T4920, if you fill out the repair form, leave a little note stating it's for the party and what needs doing with some photos on the form. I will double-check everything and then get back to you with the next steps. @Tago-Mago, thank you for linking the party repair post have a little read of the post so you have a better understanding of what will be going on and what I will be doing.

                                        Here is the link for the repair form

                                        last edited by JoshC 9 Feb 2024, 18:56 2 Sept 2024, 18:53 1 Reply Last reply Reply Quote 0
                                        • T
                                          T4920
                                          見習いボス
                                          Joined: 27 Apr 2022

                                          Cheers gents, I submitted a request.

                                          “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                                          last edited by 2 Sept 2024, 19:43 1 Reply Last reply Reply Quote 2
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