SHIPPING
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is there another option for shipping to rest of the world? does the fedex alternative still exist?
UPS still hasn't taken their usual route of which means parcels get routed the longer way through Europe then to the USA (Kentucky and Hawaii) and to SYD before PER. It also adds on a week to 2 weeks to the time taken before it gets to West Aus. The usual route goes through Germany, China, Singapore and down the west coast of Australia which is way quicker. i'm not sure how long this will last depending on their flight operations..
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ahh that's fair.. thought i remember a couple years ago that fedex was an option.. dropped them completely?
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thanks G
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my shipment (travelling to Croatia) took a weird de-tour to South Africa ???
anyone had that happened to them?2021-11-20 23:00
Kempton Park, ZA, Arrived at Facility2021-11-20 04:45
Koeln, DE, Departed from Facility2021-11-20 02:41
Koeln, DE, Your delivery will be rescheduled.2021-11-19 01:09
Koeln, DE, Arrived at Facility2021-11-18 22:44
Stansted, GB, Departed from Facility2021-11-18 21:04
Stansted, GB, Arrived at Facility2021-11-18 18:45
Southampton, GB, Departed from Facility2021-11-18 18:34
Southampton, GB, Origin Scan2021-11-18 16:58
GB, Shipper created a label, UPS has not received the package yet.2021-11-18 16:57
Southampton, GB, Pickup Scan -
yeah it is
at least it's still in the same time zone
hopefully it will arrive in couple of weeks. ups should open a travel agency -
While I was at the IH Germany party last weekend I was talking to someone who didn't want to order IH UK because he was afraid of being hit with a customs charge. I explained to him that it's covered by IH UK and he won't have to pay anything.
I then searched for this info on the web page and it took me a while to find it (it's in very small font on top of the Shipping Info page https://www.ironhearteu.com/content/shipping-information).
This is just a heads up to the crew that some people are not aware of the current policy and perhaps there could be a better way to get this info across.
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@Giles
what will change ?
now I’m getting nervous
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In essence, since Brexit, we basically make no money from our direct German business, so we are working on an integrated way of making it easier for you to buy from our German retailers….We'd rather you do that and support them, than buy from us and reduce our gross margin.....
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Thank you. The way we deal with Germany will change very soon….....
The particular guy I was talking to was Dutch, if that makes a difference.
In essence, since Brexit, we basically make no money from our direct German business, so we are working on an integrated way of making it easier for you to buy from our German retailers….We'd rather you do that and support them, than buy from us and reduce our gross margin.....
Will IH UK still be servicing all the other non-German EU countries?
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@Giles
that’s what I was afraid of .
holy shit
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will the retailers have the complete portfolio?
Besides the fact that your service is the best , I buy most of the stuff from you because you’re
the only ones selling it … -
Just after Brexit we emailed all existing EU customers telling that we would pick up the tab for any taxes, duties or fees. We repeated that mailing a few months later (at least once).
All new customers in EU, get this pop-up when they hit the site for the first time….
We'll look at making the FAQ more prominent, but honestly, I'd have found this info without too much effort and if I failed, I'd have emailed us.
We simply cant dumb everything down to the lowest common denominator…..
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will the retailers have the complete portfolio?
Besides the fact that your service is the best , I buy most of the stuff from you because you’re
the only ones selling it …We cannot influence what our retailers buy, sadly. There will be things unavailable from them, but we hope over time they can start selling more Iron Heart to fill this gap.
Ultimately, the solution that is being rolled out today (deliberately after all the launches this week..) is far from ideal, but the alternative was to stop selling to Germany all together.
