SHIPPING
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For any shipments to Canada we pick up all the charges, there is a facility in UPS that we select that says "all fees and charges to be charged to the shipper".
That is why a pop up come us if you are browsing from Canada that say; there are no cross border charges if shopping from Canada. It is obviously not clear enough. How could we make it clearer?
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Thank you. I've just been burned so many times with high customs charges. I'll be ordering direct from you guys from now on
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That's great thanks. We recognise that Canada Border Services Agency (CBSA) are some of the most venal customs authorities in the world, so we wanted to take the additional aggravation and level of stress away from our Canadian customers. That is why we do what we do….
UPS brokerage process the shipment on behalf of CBSA and than charge us. This also means that shipments do not get held up, whilst waiting for charges to be paid because the charges just get added to our UPS account.
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Hi @Giles,
I don’t think there’s an issue with the wording. It’s just hard to believe that all customs fees are included in the price! Especially with UPS- Their brokerage fees are ridiculous. I’m forever buying all my IH gear straight from the source! -
is there another option for shipping to rest of the world? does the fedex alternative still exist?
UPS still hasn't taken their usual route of which means parcels get routed the longer way through Europe then to the USA (Kentucky and Hawaii) and to SYD before PER. It also adds on a week to 2 weeks to the time taken before it gets to West Aus. The usual route goes through Germany, China, Singapore and down the west coast of Australia which is way quicker. i'm not sure how long this will last depending on their flight operations..
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ahh that's fair.. thought i remember a couple years ago that fedex was an option.. dropped them completely?
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thanks G
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my shipment (travelling to Croatia) took a weird de-tour to South Africa ???
anyone had that happened to them?2021-11-20 23:00
Kempton Park, ZA, Arrived at Facility2021-11-20 04:45
Koeln, DE, Departed from Facility2021-11-20 02:41
Koeln, DE, Your delivery will be rescheduled.2021-11-19 01:09
Koeln, DE, Arrived at Facility2021-11-18 22:44
Stansted, GB, Departed from Facility2021-11-18 21:04
Stansted, GB, Arrived at Facility2021-11-18 18:45
Southampton, GB, Departed from Facility2021-11-18 18:34
Southampton, GB, Origin Scan2021-11-18 16:58
GB, Shipper created a label, UPS has not received the package yet.2021-11-18 16:57
Southampton, GB, Pickup Scan -
yeah it is
at least it's still in the same time zone
hopefully it will arrive in couple of weeks. ups should open a travel agency -
While I was at the IH Germany party last weekend I was talking to someone who didn't want to order IH UK because he was afraid of being hit with a customs charge. I explained to him that it's covered by IH UK and he won't have to pay anything.
I then searched for this info on the web page and it took me a while to find it (it's in very small font on top of the Shipping Info page https://www.ironhearteu.com/content/shipping-information).
This is just a heads up to the crew that some people are not aware of the current policy and perhaps there could be a better way to get this info across.
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@Giles
what will change ?
now I’m getting nervous
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In essence, since Brexit, we basically make no money from our direct German business, so we are working on an integrated way of making it easier for you to buy from our German retailers….We'd rather you do that and support them, than buy from us and reduce our gross margin.....
