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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Product Returns to IHUK

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  • G
    Giles
    IHUK Crew
    Joined: 22 Sept 2009

    Unfortunately sometimes you guys have to return an item to us, we understand that especially Internationally this is more complicated and expensive than any of us would like.

    Historically, we got really good rates from UPS for outbound shipping, but not nearly as attractive for inbound.  We have spent the last 3 weeks twisting their arms, and now we have price parity for both inbound and outbound.

    We are in the process of integrating a "returns" facility into the web shop.  This will allow you to pay our negotiated rates, create labels etc etc., all very simply.

    We think it will take a couple of weeks till go live, but we are super-excited, we think that it will make your life easier and cost you less.

    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

    last edited by 30 May 2013, 09:46 1 Reply Last reply Reply Quote 0
    • F
      Finn666
      Joined: 20 Jan 2011

      now THAT is customer service at its best!…even though i thought you guys already were A++++++...
      great news for a bunch of guys!

      last edited by 30 May 2013, 09:54 1 Reply Last reply Reply Quote 0
      • S
        simonc
        Banned
        Joined: 28 Nov 2010

        I think this will be great for example, I pester (get caught trawling the ih site) my wife about getting some IH jeans, she says buzz off nerd, I say "but honey they are so nice", whine, "please, etc, share my hobby, they can work for wimmins I promise, some bloke on here has a woman with a great ass and she has a pair, c'mon," she glances down at me ruefully and then walks off.  Ah ha.  But now I order her a pair, nicely wrapped waiting on her bed (I sleep facing the wall) I convince her to try them on, and then she says tighter!  Too which I can return them and say "tighter dammit!" When the sufficient pair has been sourced and authorized by her ladyship I can then send them back for hemming.  Well that's how I see this it working for me now anyway.  Otherwise its totally irrelevant to me as I know my size perfectly and of no interest at all, moving on.

        last edited by 30 May 2013, 10:26 1 Reply Last reply Reply Quote 0
        • G
          Giles
          IHUK Crew
          Joined: 22 Sept 2009

          First post updated to reflect the fact that we will not be paying for returns unless our mistake (as per how we do it now), but merely offering you the ability to use our rates, you'll still have to pay for it.

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 30 May 2013, 10:28 1 Reply Last reply Reply Quote 0
          • M
            Mild7
            Joined: 3 May 2012

            Good negotiating Giles. In my many years involved in freight, returns are ALWAYS dearer.  Well done sir.

            Sent from my GT-I9305 using Tapatalk 4 Beta

            last edited by 30 May 2013, 10:36 1 Reply Last reply Reply Quote 0
            • J
              JCar2666
              Joined: 8 Apr 2012

              May I ask what the return rate will possibly be from the USA?  And will you be integrating customs paperwork and such?

              last edited by 30 May 2013, 11:05 1 Reply Last reply Reply Quote 0
              • G
                Giles
                IHUK Crew
                Joined: 22 Sept 2009

                I am not 100% certain, but I would be extremely surprised if the customs paperwork was not integrated (Shoque?).

                East Coast 1Kg Approx USD32 for Express Saver
                West Coast 1Kg Approx USD36 for Express Saver

                How does that look?

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 30 May 2013, 11:19 1 Reply Last reply Reply Quote 0
                • M
                  Mild7
                  Joined: 3 May 2012

                  Could you throw AU rate at us too?

                  last edited by 30 May 2013, 11:21 1 Reply Last reply Reply Quote 0
                  • J
                    JCar2666
                    Joined: 8 Apr 2012

                    Sounds lovely G 🙂

                    last edited by 30 May 2013, 11:21 1 Reply Last reply Reply Quote 0
                    • G
                      Giles
                      IHUK Crew
                      Joined: 22 Sept 2009

                      Aussie rate 1Kg Approx USD43, 1.5Kg Approx USD48

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 30 May 2013, 11:27 1 Reply Last reply Reply Quote 0
                      • M
                        Mild7
                        Joined: 3 May 2012

                        Thanks Giles. This will be useful.

                        last edited by 30 May 2013, 11:31 1 Reply Last reply Reply Quote 0
                        • G
                          Giles
                          IHUK Crew
                          Joined: 22 Sept 2009

                          More info nicked from the UPS website…

                          How It Works
                          A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection.

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 30 May 2013, 11:31 1 Reply Last reply Reply Quote 0
                          • G
                            Giles
                            IHUK Crew
                            Joined: 22 Sept 2009

                            Sitting with MrUPSMan at the moment, starting to get this sorted out.  I am super excited about this, can't wait to get it fully up and running…..

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 4 Jun 2013, 12:47 1 Reply Last reply Reply Quote 0
                            • S
                              shoque
                              Joined: 28 Sept 2009

                              So am I, can't start commencing my work on that.

                              last edited by 4 Jun 2013, 13:32 1 Reply Last reply Reply Quote 0
                              • F
                                fifediesel
                                Raw and Unwashed
                                Joined: 27 Feb 2010

                                This is huge.  I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.

                                last edited by 5 Jun 2013, 03:19 1 Reply Last reply Reply Quote 0
                                • M
                                  madmonday
                                  Raw and Unwashed
                                  Joined: 13 Oct 2009

                                  fingers crossed this is up and running before the Fall/Winter 2014 drops . . .

                                  head high, middle finger higher

                                  last edited by 1 Jul 2013, 16:38 1 Reply Last reply Reply Quote 0
                                  • G
                                    Giles
                                    IHUK Crew
                                    Joined: 22 Sept 2009

                                    It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Jul 2013, 16:39 1 Reply Last reply Reply Quote 0
                                    • M
                                      madmonday
                                      Raw and Unwashed
                                      Joined: 13 Oct 2009

                                      good luck Shoque 😉

                                      head high, middle finger higher

                                      last edited by 1 Jul 2013, 16:46 1 Reply Last reply Reply Quote 0
                                      • G
                                        Giles
                                        IHUK Crew
                                        Joined: 22 Sept 2009

                                        We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

                                        We think that we will implement a solution that will be a fixed price (per UPS zone).

                                        You will pay us for the return and I will get billed by UPS in the next billing cycle….

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 11 Jul 2013, 11:54 1 Reply Last reply Reply Quote 0
                                        • S
                                          Snowy
                                          Joined: 15 Jun 2012

                                          clicks the like button

                                          last edited by 11 Jul 2013, 12:08 1 Reply Last reply Reply Quote 0
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