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Iron Heart Fall/Winter 2025 Collection Preview - Now Live

Random questions to which you seek an answer

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  • C
    Chris
    Raw and Unwashed
    Joined: 28 Jun 2010

    @celik:

    Has anyone ever washed the loving hell out of a pair of the flagship signature 21oz IH denim?

    Not sure if it qualifies, but my pair has been machine washed and tumble dried a dozen or so times over the years. As sabregirl and jett said, no substantial shrinkage and they stretch right back after each wash/dry cycle.

    last edited by 19 Dec 2018, 15:04 1 Reply Last reply Reply Quote 0
    • G
      gaseousclay
      Joined: 4 Nov 2016

      ebay question, how long would you guys wait before reporting someone as a non-paying bidder? According to ebay's policy, I can report a non-paying bidder if they haven't paid in 48 hrs. It's been almost 72 hours and i've contacted the buyer twice and have not gotten a reply at all. The guy also has zero feedback. Really frustrated with people like this.

      WTB:
      IHSH-129 size L (blue)
      IHSH-19

      last edited by 19 Dec 2018, 16:47 1 Reply Last reply Reply Quote 0
      • S
        Seul
        Joined: 24 Nov 2009

        I'd do 4 days unless it's a big ticket item, in which case I'd do 3.

        last edited by 19 Dec 2018, 18:03 1 Reply Last reply Reply Quote 0
        • G
          gaseousclay
          Joined: 4 Nov 2016

          @Seul:

          I'd do 4 days unless it's a big ticket item, in which case I'd do 3.

          Thanks [emoji120]

          Sent from my iPhone using Tapatalk

          WTB:
          IHSH-129 size L (blue)
          IHSH-19

          last edited by 19 Dec 2018, 18:17 1 Reply Last reply Reply Quote 0
          • C
            Crit_Obs
            Joined: 20 Oct 2017

            Question regarding the Crimbo-sales:

            Say I fancied a pair of jeans that's in stock but regrettably not in my size at the present moment, with a restock scheduled for sometime soonish; would I be able to take advantage of the sales price by purchasing now and IHIWYHI (I'll have it when you have it)? I understand this goes against the "items in stock" principle and I fully expect to be told off, but there you have it and I needed to confirm. 😶

            last edited by 23 Dec 2018, 19:27 1 Reply Last reply Reply Quote 0
            • N
              neph93
              見習いボス
              Joined: 18 Aug 2014

              I’d imagine the «items in stock» principle exists precisely to make that kind of manipulation of the sale a non-starter.

              “Some of those that work forces
              Are the same that burn crosses”

              • Virginia Woolf
              last edited by 23 Dec 2018, 19:32 1 Reply Last reply Reply Quote 0
              • C
                Crit_Obs
                Joined: 20 Oct 2017

                What actually prompted my question i.e. why I thought it's not entirely clear cut was the fact that during the autumn sales, size-exchanges were allowed also in a situation where the the size to be exchanged to wasn't in stock at the time of purchase.

                This sounds rather pathetic/extreme poverty and while not being proud, I'm not hiding anything either. 😎

                last edited by 23 Dec 2018, 19:40 1 Reply Last reply Reply Quote 0
                • N
                  neph93
                  見習いボス
                  Joined: 18 Aug 2014

                  I’m no expert on retail law but I suspect that the example you give is a question of good faith and luck. There’s a 30 day limit in the return/exchange policy. If you buy something in the sale in good faith that doesn’t fit, and the restock comes in while those 30 days are in play, then no harm, no foul. If on the other hand you speculate that it will come in and it doesn’t you’re shit out of luck (and should pay more attention to the highly unpredictable/occult nature of restocks).

                  Also, if you pay up front for an item that isn’t in stock then you are basically putting a deposit on an item to save it for you. IHUK don’t do that as a matter of policy.

                  “Some of those that work forces
                  Are the same that burn crosses”

                  • Virginia Woolf
                  last edited by 23 Dec 2018, 20:07 1 Reply Last reply Reply Quote 0
                  • C
                    Crit_Obs
                    Joined: 20 Oct 2017

                    What the consumer law says is not relevant here since the store is anyway going above and beyond what's required.

                    I had been looking at grabbing the last pair of 555-03 in 32 off "the advent calendar" which wasn't a thing this year and in the meantime, that pair found a new owner. Rethinking the situation I might just wait since the xhsib should hit soon and it would serve a similar, "dark jeans" kind-of purpose.

                    This has also meandered off from the thread's purpose for which I apologize.

                    last edited by 23 Dec 2018, 20:31 1 Reply Last reply Reply Quote 0
                    • M
                      Madame Buttonfly
                      IHUK Crew
                      Joined: 28 Sept 2009

                      @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                      We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                      AKA Mrs G

                      last edited by 25 Dec 2018, 10:03 1 Reply Last reply Reply Quote 0
                      • C
                        Crit_Obs
                        Joined: 20 Oct 2017

                        @Madame:

                        @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                        We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                        Switching between localities works perfect for me on Safari + iOS 12.1.1.

                        last edited by 25 Dec 2018, 12:27 1 Reply Last reply Reply Quote 0
                        • C
                          cityofdelusion
                          Joined: 1 Jun 2018

                          @Madame:

                          @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                          We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                          I also experienced this issue when IH had introduced the US version of the website approximately a few months ago (Chrome on Mac OS X). I couldn't return to the international version for some reason. The solution was to wipe the cache and etc.

                          PS: I'm not affected by the issue anymore, just wanted to contribute 🙂

                          last edited by 25 Dec 2018, 12:45 1 Reply Last reply Reply Quote 0
                          • F
                            Filthy2123ozjunkie
                            見習いボスー
                            Joined: 21 Jan 2013

                            Is there a way to add multiple gift vouchers to your account? I have 3 I would like to add. Or if I wait until I check out can I do 3 in one transaction? I know in the past when I had a voucher it was automatically added to my account.

                            last edited by 28 Dec 2018, 19:05 1 Reply Last reply Reply Quote 0
                            • AlexA
                              Alex
                              IHUK Crew
                              Joined: 28 Sept 2009

                              You can add them all at checkout @Filthy

                              last edited by 28 Dec 2018, 19:07 1 Reply Last reply Reply Quote 0
                              • F
                                Filthy2123ozjunkie
                                見習いボスー
                                Joined: 21 Jan 2013

                                I thought you were supposed to be on vacation. I was deliberately not trying to bug you again. Thanks Alex!

                                last edited by 28 Dec 2018, 19:08 1 Reply Last reply Reply Quote 0
                                • AlexA
                                  Alex
                                  IHUK Crew
                                  Joined: 28 Sept 2009

                                  I'm stuck in traffic heading to the hotel! Thank you though  🙂

                                  last edited by 28 Dec 2018, 19:12 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined: 22 Sept 2009

                                    And, he works for the family business, so vacation is a state of mind.  Would you rather be online in Costa Rica or from misty cold Gos Vegas?….

                                    I'd swap right now.... 🙂 🙂 🙂

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 28 Dec 2018, 19:29 1 Reply Last reply Reply Quote 0
                                    • steelworkerS
                                      steelworker
                                      見習いボス
                                      Joined: 16 Apr 2014

                                      @Madame:

                                      @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                                      We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                                      to further muddy the waters I dumped the cache on imac and still can't log in with Safari
                                      but have no problem logging in with Safari on iphone and Chrome on iMac  ::)

                                      Those are my principles, and if you don't like them…
                                      Well, I have others.

                                      last edited by 30 Dec 2018, 07:12 1 Reply Last reply Reply Quote 0
                                      • B
                                        beautiful_FrEaK
                                        Raw and Unwashed
                                        Joined: 15 Jun 2010

                                        Regarding the EU and Japan free trade agreement: anybody knows how this will affect jeans in terms of import duties and when this will be coming into effect?  🙂

                                        last edited by 2 Jan 2019, 11:33 1 Reply Last reply Reply Quote 0
                                        • GilesG
                                          Giles
                                          IHUK Crew
                                          Joined: 22 Sept 2009

                                          Feb 1st.  I have no idea how this will affect individual end user consumers.  For a business which is importing items from Japan, they will have to provide a valid REX number on their commercial invoices.  This should give them relief on import duties, but VAT will still have to be paid.  As long as that business is registered for VAT, the VAT will be reclaimable, for individuals it will not.  It is our experience with CETA (http://ec.europa.eu/trade/policy/in-focus/ceta/index_en.htm) that whilst that is what should happen, the shipping companies are confused about what should how to apply the new rules and duties still get applied.  We can get those taxes refunded, but it is a shit load of hassle and we still have to pay an "administrative fee" for the privilege of the shipping company being effing useless.  So basically, I am not holding my breath.

                                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                          last edited by 2 Jan 2019, 11:44 1 Reply Last reply Reply Quote 0
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