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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Random questions to which you seek an answer

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    • C
      Crit_Obs
      Joined:

      What the consumer law says is not relevant here since the store is anyway going above and beyond what's required.

      I had been looking at grabbing the last pair of 555-03 in 32 off "the advent calendar" which wasn't a thing this year and in the meantime, that pair found a new owner. Rethinking the situation I might just wait since the xhsib should hit soon and it would serve a similar, "dark jeans" kind-of purpose.

      This has also meandered off from the thread's purpose for which I apologize.

      last edited by 1 Reply Last reply Reply Quote 0
      • Madame ButtonflyM
        Madame Buttonfly
        IHUK Crew
        Joined:

        @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

        We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

        AKA Mrs G

        last edited by 1 Reply Last reply Reply Quote 0
        • C
          Crit_Obs
          Joined:

          @Madame:

          @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

          We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

          Switching between localities works perfect for me on Safari + iOS 12.1.1.

          last edited by 1 Reply Last reply Reply Quote 0
          • cityofdelusionC
            cityofdelusion
            Joined:

            @Madame:

            @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

            We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

            I also experienced this issue when IH had introduced the US version of the website approximately a few months ago (Chrome on Mac OS X). I couldn't return to the international version for some reason. The solution was to wipe the cache and etc.

            PS: I'm not affected by the issue anymore, just wanted to contribute 🙂

            last edited by 1 Reply Last reply Reply Quote 0
            • Filthy2123ozjunkieF
              Filthy2123ozjunkie
              見習いボスー
              Joined:

              Is there a way to add multiple gift vouchers to your account? I have 3 I would like to add. Or if I wait until I check out can I do 3 in one transaction? I know in the past when I had a voucher it was automatically added to my account.

              last edited by 1 Reply Last reply Reply Quote 0
              • AlexA
                Alex
                IHUK Crew
                Joined:

                You can add them all at checkout @Filthy

                last edited by 1 Reply Last reply Reply Quote 0
                • Filthy2123ozjunkieF
                  Filthy2123ozjunkie
                  見習いボスー
                  Joined:

                  I thought you were supposed to be on vacation. I was deliberately not trying to bug you again. Thanks Alex!

                  last edited by 1 Reply Last reply Reply Quote 0
                  • AlexA
                    Alex
                    IHUK Crew
                    Joined:

                    I'm stuck in traffic heading to the hotel! Thank you though  🙂

                    last edited by 1 Reply Last reply Reply Quote 0
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      And, he works for the family business, so vacation is a state of mind.  Would you rather be online in Costa Rica or from misty cold Gos Vegas?….

                      I'd swap right now.... 🙂 🙂 🙂

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • steelworkerS
                        steelworker
                        見習いボス
                        Joined:

                        @Madame:

                        @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                        We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                        to further muddy the waters I dumped the cache on imac and still can't log in with Safari
                        but have no problem logging in with Safari on iphone and Chrome on iMac  ::)

                        Those are my principles, and if you don't like them…
                        Well, I have others.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • B
                          beautiful_FrEaK
                          Raw and Unwashed
                          Joined:

                          Regarding the EU and Japan free trade agreement: anybody knows how this will affect jeans in terms of import duties and when this will be coming into effect?  🙂

                          last edited by 1 Reply Last reply Reply Quote 0
                          • GilesG
                            Giles
                            IHUK Crew
                            Joined:

                            Feb 1st.  I have no idea how this will affect individual end user consumers.  For a business which is importing items from Japan, they will have to provide a valid REX number on their commercial invoices.  This should give them relief on import duties, but VAT will still have to be paid.  As long as that business is registered for VAT, the VAT will be reclaimable, for individuals it will not.  It is our experience with CETA (http://ec.europa.eu/trade/policy/in-focus/ceta/index_en.htm) that whilst that is what should happen, the shipping companies are confused about what should how to apply the new rules and duties still get applied.  We can get those taxes refunded, but it is a shit load of hassle and we still have to pay an "administrative fee" for the privilege of the shipping company being effing useless.  So basically, I am not holding my breath.

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 1 Reply Last reply Reply Quote 0
                            • B
                              beautiful_FrEaK
                              Raw and Unwashed
                              Joined:

                              Thanks Giles! Yeah I guess the bigger benefit is for a business rather than the end consumer but maybe one can still save some money.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • GilesG
                                Giles
                                IHUK Crew
                                Joined:

                                Even if it does work, the UK may only benefit for 6 weeks or so, because some twat decided it was a good thing to ask  the people (who simply are not qualified to make informed decisions of this magnitude) whether we should leave the EU or not.  We decided to leave, a decision that I suspect a large percentage of those who did vote to leave, now regret

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 1 Reply Last reply Reply Quote 0
                                • B
                                  beautiful_FrEaK
                                  Raw and Unwashed
                                  Joined:

                                  Didn't you plan to have a branch on the EU mainland to avoid all issues coming with the Brexit (which I still hope won't happen but that's another story)?

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    If a hard Brexit happens, then we may.  But that decision can't be made until we know exactly what the shape of any potential divorce looks like….

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • S
                                      Steffen
                                      Joined:

                                      @Giles:

                                      Even if it does work, the UK may only benefit for 6 weeks or so, because some twat decided it was a good thing to ask  the people (who simply are not qualified to make informed decisions of this magnitude) whether we should leave the EU or not.  We decided to leave, a decision that I suspect a large percentage of those who did vote to leave, now regret

                                      Word, good that our government knows their people and doenst let them decide shite, the recent elactions show that the biggest decision one shall leave to the people is what they want to eat for breakfast and even that seems to go wrong often times hence the growing weight issues  😃

                                      Jokes aside I hope this shite show goes down as smooth as possible, i neither want you guys to have a hella lot of trouble with another branch, neither do i want to have to need a visa for the UK.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Matty123M
                                        Matty123
                                        Raw and Unwashed
                                        Joined:

                                        Hello friends. Cane someone give me direction on how to
                                        Have an N1 cleaned? Thank you

                                        Maybe so. Maybe not

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • neph93N
                                          neph93
                                          見習いボス
                                          Joined:

                                          You can probably machine wash it but if it was me I’d do a handwash in the tub, air dry.

                                          “Some of those that work forces
                                          Are the same that burn crosses”

                                          • Virginia Woolf
                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • gaseousclayG
                                            gaseousclay
                                            Joined:

                                            @neph93:

                                            You can probably machine wash it but if it was me I’d do a handwash in the tub, air dry.

                                            Would that effect the alpaca lining?

                                            WTB:
                                            IHSH-129 size L (blue)
                                            IHSH-19

                                            last edited by 1 Reply Last reply Reply Quote 0
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